Starfile / Virginia

NORVIEW HEIGHTS REHABILITATION AND NURSING

827 NORVIEW AVENUE, NORFOLK, VA 23509 · CCN 495309

Inspection history vs Virginia & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$0

Number of fines

0

Number of penalties

0

Payment denials

0

Chain

Chain

EASTERN HEALTHCARE GROUP

Facilities in chain

17

Chain avg overall

1.30 / 5

Inspection citations (46)1 actual harm

1. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-07-17 · Health · corrected 2024-08-20

   Potential for more than minimal harm

2. EF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-10-12 · Health · corrected 2023-11-05

   Potential for more than minimal harm

3. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-10-12 · Health · corrected 2023-11-05

   Potential for more than minimal harm

4. DF0760Ensure that residents are free from significant medication errors.2023-10-12 · Health · corrected 2023-11-05

   Potential for more than minimal harm

5. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-10-12 · Health · corrected 2023-11-05

   Potential for more than minimal harm

6. DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2021-10-28 · Health · corrected 2021-12-06

   Potential for more than minimal harm

7. DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2021-10-28 · Health · corrected 2021-12-06

   Potential for more than minimal harm

8. DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2021-10-28 · Health · corrected 2021-12-06

   Potential for more than minimal harm

9. EF0658Ensure services provided by the nursing facility meet professional standards of quality.2021-10-28 · Health · corrected 2021-12-06

   Potential for more than minimal harm

10. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

11. EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

12. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

13. DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

14. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

15. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

16. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2021-10-28 · Health · corrected 2021-12-06

    Potential for more than minimal harm

17. EF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

18. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

19. EF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

20. DF0638Assure that each resident’s assessment is updated at least once every 3 months.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

21. DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

22. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

23. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

24. DF0660Plan the resident's discharge to meet the resident's goals and needs.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

25. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

26. DF0687Provide appropriate foot care.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

27. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

28. DF0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

29. DF0695Provide safe and appropriate respiratory care for a resident when needed.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

30. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

31. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

32. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

33. DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

34. EF0880Provide and implement an infection prevention and control program.2019-08-22 · Health · corrected 2019-10-05

    Potential for more than minimal harm

35. EF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

36. EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

37. DF0641Ensure each resident receives an accurate assessment.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

38. DF0687Provide appropriate foot care.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

39. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2018-05-17 · Health · corrected 2018-03-16

    Actual harm

40. DF0695Provide safe and appropriate respiratory care for a resident when needed.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

41. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

42. EF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

43. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

44. FF0814Dispose of garbage and refuse properly.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

45. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

46. DF0880Provide and implement an infection prevention and control program.2018-05-17 · Health · corrected 2018-06-25

    Potential for more than minimal harm

Ownership

Other facilities in NORFOLK

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.