Norfolk Health Care Center
901 EAST PRINCESS ANNE ROAD, NORFOLK, VA 23504 · CCN 495210
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★☆☆☆☆ 1
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 180
- Avg residents/day
- 172.1
- Phone
- 7576261642
Inspection history vs Virginia & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Virginia avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2021-07-15 | 23 | 14.4 | 9.5 | +8.6 worse |
| 2 | 2019-05-09 | 17 | 12.3 | 9.8 | +4.7 worse |
| 3 | 2017-08-17 | 9 | 11.9 | 9.3 | -2.9 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident assessment and care planning | 3 |
| Nursing and physician services | 1 |
| Resident rights | 7 |
| Nutrition and dietary | 4 |
| Pharmacy service | 1 |
| Environmental | 3 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 2.94 | 64.6% |
| RN staffing (reported) | 0.44 | 66.7% |
| Total nurse staffing (adjusted) | 2.44 | — |
Fines & penalties
- Total fines
- $157,300
- Number of fines
- 1
- Number of penalties
- 1
- Payment denials
- 0
Chain
- Chain
- LIFEWORKS REHAB
- Facilities in chain
- 59
- Chain avg overall
- 2.10 / 5
Inspection citations (49)1 immediate jeopardy
- DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2026-01-14 · Health · corrected 2026-01-30
Potential for more than minimal harm
- EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2026-01-14 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.2026-01-14 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2026-01-14 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2026-01-14 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-09-24 · Health · corrected 2026-01-30
Potential for more than minimal harm
- JF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-09-24 · Health · corrected 2025-12-16
Immediate jeopardy
- DF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2025-09-24 · Health · corrected 2026-01-30
Potential for more than minimal harm
- EF0807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.2025-09-24 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-09-24 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-09-24 · Health · corrected 2026-01-30
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-09-05 · Health · corrected 2024-10-01
Potential for more than minimal harm
- DF0574The resident has the right to receive notices in a format and a language he or she understands.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2021-07-15 · Health · corrected 2021-08-18
Potential for more than minimal harm
- DF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- EF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- FF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2019-05-09 · Health · corrected 2019-06-17
Potential for more than minimal harm
- DF0166Try to resolve each resident's complaints quickly.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- EF0309Provide necessary care and services to maintain or improve the highest well being of each resident .2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- DF0314Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- EF0333Ensure that residents are safe from serious medication errors.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- EF0371Store, cook, and serve food in a safe and clean way.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- EF0411Provide routine and 24-hour emergency dental care for each resident.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- DF0431Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- DF0441Have a program that investigates, controls and keeps infection from spreading.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
- DF0514Keep accurate, complete and organized clinical records on each resident that meet professional standards.2017-08-17 · Health · corrected 2017-09-27
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| NORFOLK HOLDINGS I LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2021-05-28 |
| CHARLES 1994 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| CHESAPEAKE EAST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| EDWARD 1998 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| EK 2005 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| FAY 2014 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| FAY 2014 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| LL 2013 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| MMS 2008 FAMILY TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| MZR EAST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| SAUL 2012 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| SILVERSTONE EAST LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| SOL 2000 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| SOL 2000 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| STEVENS 3920 & FAMILY LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| STEVENS 3920 FAMILY GRANTOR TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| STEVENS 3920 LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-05-28 |
| RYLBSS EAST MANAGER LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-05-28 |
| WILSON, STEVEN | Individual | CORPORATE DIRECTOR | — | 2024-01-23 |
| WILSON, STEVEN | Individual | W-2 MANAGING EMPLOYEE | — | 2024-01-23 |
Other facilities in NORFOLK
| Name | Overall | Beds |
|---|---|---|
| HARBOR'S EDGE | ★★★★★ | 33 |
| AUTUMN CARE OF NORFOLK | ★★★★☆ | 120 |
| WATERSIDE HEALTH & REHAB CENTER | ★★★☆☆ | 197 |
| LAKE TAYLOR HOSP | ★★★☆☆ | 192 |
| SIGNATURE HEALTHCARE OF NORFOLK | ★★☆☆☆ | 169 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.