Starfile / West Virginia

COMPLETE CARE AT OAK RIDGE LLC

1000 ASSOCIATION DRIVE, CHARLESTON, WV 25311 · CCN 515174

Inspection history vs West Virginia & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$16,039

Number of fines

1

Number of penalties

1

Payment denials

0

Chain

Chain

COMPLETE CARE

Facilities in chain

85

Chain avg overall

3.20 / 5

Inspection citations (37)1 actual harm

1. EF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

2. EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

3. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

4. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

5. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

6. CF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2025-06-05 · Health · corrected 2025-06-21

   Potential for minimal harm

7. DF0807Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

8. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

9. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-06-05 · Health · corrected 2025-06-21

   Potential for more than minimal harm

10. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-06-05 · Health · corrected 2025-06-21

    Potential for more than minimal harm

11. EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

12. DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

13. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

14. EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

15. EF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

16. EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

17. DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

18. EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

19. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

20. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

21. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

22. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

23. GF0692Provide enough food/fluids to maintain a resident's health.2024-07-25 · Health · corrected 2024-09-04

    Actual harm

24. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

25. CF0732Post nurse staffing information every day.2024-07-25 · Health · corrected 2024-09-04

    Potential for minimal harm

26. DF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

27. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

28. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

29. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

30. FF0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

31. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

32. EF0880Provide and implement an infection prevention and control program.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

33. EF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2024-07-25 · Health · corrected 2024-09-04

    Potential for more than minimal harm

34. DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2023-02-15 · Health · corrected 2023-03-15

    Potential for more than minimal harm

35. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-02-15 · Health · corrected 2023-03-15

    Potential for more than minimal harm

36. DF0880Provide and implement an infection prevention and control program.2023-02-15 · Health · corrected 2023-03-15

    Potential for more than minimal harm

37. DF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2023-02-15 · Health · corrected 2023-03-15

    Potential for more than minimal harm

Ownership

Other facilities in CHARLESTON

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.