WHEATON FRANCISCAN HC - TERRACE AT ST FRANCIS
3200 S 20TH ST, MILWAUKEE, WI 53215 · CCN 525552
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 81
- Avg residents/day
- 39.9
- Phone
- 4143893200
Inspection history vs Wisconsin & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Wisconsin avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-08-20 | 39 | 9.8 | 9.5 | +29.2 worse |
| 2 | 2024-07-22 | 22 | 9.2 | 9.8 | +12.8 worse |
| 3 | 2023-04-01 | 23 | 8.3 | 9.3 | +14.7 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 4 |
| Quality of life and care | 16 |
| Resident assessment and care planning | 2 |
| Nursing and physician services | 2 |
| Resident rights | 6 |
| Pharmacy service | 6 |
| Administration | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.49 | 68.3% |
| RN staffing (reported) | 0.78 | 85.0% |
| Total nurse staffing (adjusted) | 4.36 | — |
Fines & penalties
- Total fines
- $175,897
- Number of fines
- 3
- Number of penalties
- 5
- Payment denials
- 2
Chain
- Chain
- ASCENSION LIVING
- Facilities in chain
- 19
- Chain avg overall
- 2.60 / 5
Inspection citations (84)1 immediate jeopardy10 actual harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2026-01-06 · Health
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2026-01-06 · Health
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2026-01-06 · Health
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-10-29 · Health · corrected 2025-11-20
Actual harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-10-29 · Health · corrected 2025-11-20
Potential for more than minimal harm
- EF0552Ensure that residents are fully informed and understand their health status, care and treatments.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- EF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- CF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-08-20 · Health · corrected 2025-09-17
Potential for minimal harm
- FF0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- FF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2025-08-20 · Health · corrected 2025-09-17
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-06-11 · Health · corrected 2025-07-10
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-06-11 · Health · corrected 2025-07-10
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-04-01 · Health · corrected 2025-05-06
Actual harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- GF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-04-01 · Health · corrected 2025-05-06
Actual harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2025-04-01 · Health · corrected 2025-05-06
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2024-12-18 · Health · corrected 2025-01-16
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2024-08-28 · Health · corrected 2024-09-20
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-08-28 · Health · corrected 2024-09-20
Potential for more than minimal harm
- DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- EF0638Assure that each resident’s assessment is updated at least once every 3 months.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-07-22 · Health · corrected 2024-08-19
Actual harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-07-22 · Health · corrected 2024-08-19
Actual harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-07-22 · Health · corrected 2024-08-19
Actual harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2024-07-22 · Health · corrected 2024-09-20
Potential for more than minimal harm
- EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0791Provide or obtain dental services for each resident.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0810Provide special eating equipment and utensils for residents who need them and appropriate assistance.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2024-07-22 · Health · corrected 2024-08-19
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-02-28 · Health · corrected 2024-03-04
Potential for more than minimal harm
- GF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-01-17 · Health · corrected 2024-02-16
Actual harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-01-17 · Health · corrected 2024-02-16
Actual harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-01-17 · Health · corrected 2024-02-16
Actual harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-17 · Health · corrected 2024-02-16
Immediate jeopardy
- GF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-01-17 · Health · corrected 2024-02-16
Actual harm
- DF0692Provide enough food/fluids to maintain a resident's health.2024-01-17 · Health · corrected 2024-02-16
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2024-01-17 · Health · corrected 2024-02-16
Potential for more than minimal harm
- DF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2024-01-17 · Health · corrected 2024-02-16
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-10-05 · Health · corrected 2023-11-05
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2023-10-05 · Health · corrected 2023-11-05
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-10-05 · Health · corrected 2023-11-05
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0637Assess the resident when there is a significant change in condition2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0638Assure that each resident’s assessment is updated at least once every 3 months.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2023-04-01 · Health · corrected 2023-05-18
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| ASCENSION HEALTH SENIOR CARE | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2014-07-01 |
| MARTHIENS, EDGAR | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-05-16 |
| SIDHU, SARFRAZ | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-01 |
| MUSGRAVE, LISA | Individual | CORPORATE DIRECTOR | — | 2024-01-01 |
| SHADBOLT, ERIN | Individual | CORPORATE DIRECTOR | — | 2024-01-01 |
| SMOOT, KENNETH | Individual | CORPORATE DIRECTOR | — | 2024-01-01 |
Other facilities in MILWAUKEE
| Name | Overall | Beds |
|---|---|---|
| MILWAUKEE CATHOLIC HOME | ★★★★★ | 107 |
| EASTCASTLE PL BRADFORD TER CONV CTR | ★★★★★ | 40 |
| JEWISH HOME AND CARE CENTER | ★★★★☆ | 102 |
| Milwaukee Health and Rehab | ★★★★☆ | 95 |
| SAINT JOHNS ON THE LAKE | ★★★★☆ | 27 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.