MERCY HEALTH SERVICES
2727 W MITCHELL ST, MILWAUKEE, WI 53215 · CCN 525414
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 60
- Avg residents/day
- 36.1
- Phone
- 4143833699
Inspection history vs Wisconsin & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Wisconsin avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-05-21 | 5 | 9.8 | 9.5 | -4.8 better |
| 2 | 2024-02-29 | 15 | 9.2 | 9.8 | +5.8 worse |
| 3 | 2022-12-21 | 11 | 8.3 | 9.3 | +2.7 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Resident rights | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.66 | 66.7% |
| RN staffing (reported) | 0.83 | 78.6% |
| Total nurse staffing (adjusted) | 3.32 | — |
Fines & penalties
- Total fines
- $47,753
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- NORTH SHORE HEALTHCARE
- Facilities in chain
- 58
- Chain avg overall
- 2.80 / 5
Inspection citations (31)2 actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-12-03 · Health · corrected 2025-12-16
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-12-03 · Health · corrected 2025-12-16
Potential for more than minimal harm
- EF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-05-21 · Health · corrected 2025-06-21
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-05-21 · Health · corrected 2025-06-21
Potential for more than minimal harm
- DF0805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.2025-05-21 · Health · corrected 2025-06-21
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-09-19 · Health · corrected 2024-10-18
Potential for more than minimal harm
- EF0610Respond appropriately to all alleged violations.2024-09-19 · Health · corrected 2024-10-18
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-09-19 · Health · corrected 2024-10-18
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-08-05 · Health · corrected 2024-09-04
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-08-05 · Health · corrected 2024-09-04
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-05-13 · Health · corrected 2024-06-07
Actual harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-02-29 · Health · corrected 2024-04-01
Actual harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-02-29 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- FF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
- FF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2022-12-21 · Health · corrected 2023-01-26
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2017-07-24 |
| BAUMANN, TROY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 2017-06-29 |
| HOEHN, JEFFREY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 2017-06-29 |
| MILLS, DAVID | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 20% | 2017-06-29 |
| NORTH SHORE HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-10-01 |
| BAUMANN, TROY | Individual | CORPORATE DIRECTOR | — | 2017-06-29 |
| HOEHN, JEFFREY | Individual | CORPORATE DIRECTOR | — | 2017-06-29 |
| HOEHN, JEFFREY | Individual | W-2 MANAGING EMPLOYEE | — | 2017-06-29 |
Other facilities in MILWAUKEE
| Name | Overall | Beds |
|---|---|---|
| MILWAUKEE CATHOLIC HOME | ★★★★★ | 107 |
| EASTCASTLE PL BRADFORD TER CONV CTR | ★★★★★ | 40 |
| JEWISH HOME AND CARE CENTER | ★★★★☆ | 102 |
| Milwaukee Health and Rehab | ★★★★☆ | 95 |
| SAINT JOHNS ON THE LAKE | ★★★★☆ | 27 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.