FRIENDSHIP HEALTH AND REHAB CENTER
327 HERSHBERGER RD NW, ROANOKE, VA 24012 · CCN 495092
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 253
- Avg residents/day
- 232.3
- Phone
- 5402652100
Inspection history vs Virginia & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Virginia avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-10-29 | 5 | 14.4 | 9.5 | -9.4 better |
| 2 | 2022-03-10 | 5 | 12.3 | 9.8 | -7.3 better |
| 3 | 2021-06-17 | 8 | 11.9 | 9.3 | -3.9 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident assessment and care planning | 1 |
| Resident rights | 1 |
| Administration | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.87 | 41.8% |
| RN staffing (reported) | 0.42 | 32.3% |
| Total nurse staffing (adjusted) | 4.21 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (18)
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-10-29 · Health · corrected 2024-12-11
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2024-10-29 · Health · corrected 2024-12-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-10-29 · Health · corrected 2024-12-11
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-10-29 · Health · corrected 2024-12-11
Potential for more than minimal harm
- DF0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.2024-10-29 · Health · corrected 2024-12-11
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-03-23 · Health · corrected 2023-05-04
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-03-10 · Health · corrected 2022-04-20
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-03-10 · Health · corrected 2022-04-20
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-03-10 · Health · corrected 2022-04-20
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-03-10 · Health · corrected 2022-04-20
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-03-10 · Health · corrected 2022-04-20
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-06-17 · Health · corrected 2021-07-28
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| FRIENDSHIP FOUNDATION INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1987-08-11 |
| SHANNON, CHARLES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2004-11-30 |
| BISHOP, NATHANIEL | Individual | CORPORATE DIRECTOR | — | 2021-07-01 |
| COMBS, GLEN | Individual | CORPORATE DIRECTOR | — | 2000-03-01 |
| FEINOUR, EDWIN | Individual | CORPORATE DIRECTOR | — | 1990-12-01 |
| GROVE, LUCIAN | Individual | CORPORATE DIRECTOR | — | 1999-09-01 |
| JOHNSON, CYNDA | Individual | CORPORATE DIRECTOR | — | 2011-07-01 |
| LAWSON, ROBERT | Individual | CORPORATE DIRECTOR | — | 2007-03-07 |
| OELSCHLAGER, KATHRYN | Individual | CORPORATE DIRECTOR | — | 2011-07-01 |
| SANDEL, ROBERT | Individual | CORPORATE DIRECTOR | — | 2007-03-07 |
| WILLIAMSON, JOHN | Individual | CORPORATE DIRECTOR | — | 2021-07-01 |
| HOFF, JOSEPH | Individual | CORPORATE OFFICER | — | 2017-07-18 |
| MITCHELL, CYNTHIA | Individual | CORPORATE OFFICER | — | 2016-04-06 |
| SHANNON, CHARLES | Individual | CORPORATE OFFICER | — | 2014-04-01 |
Other facilities in ROANOKE
| Name | Overall | Beds |
|---|---|---|
| VIRGINIA VETERANS CARE CENTER | ★★★★★ | 180 |
| BRANDON OAKS NURSING AND REHABILITATION CENTER | ★★★★★ | 62 |
| OUR LADY OF THE VALLEY | ★★★★★ | 70 |
| SOUTH ROANOKE NURSING AND REHABILITATION | ★★★☆☆ | 98 |
| RALEIGH COURT HEALTH AND REHABILITATION CENTER | ★★★☆☆ | 120 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.