BRANDON OAKS NURSING AND REHABILITATION CENTER
3837 BRANDON AVENUE, ROANOKE, VA 24018 · CCN 495373
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★★ 5
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 62
- Avg residents/day
- 54.9
- Phone
- 5407762616
Inspection history vs Virginia & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Virginia avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2023-09-08 | 3 | 14.4 | 9.5 | -11.4 better |
| 2 | 2021-08-24 | 3 | 12.3 | 9.8 | -9.3 better |
| 3 | 2020-02-27 | 6 | 11.9 | 9.3 | -5.9 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Resident assessment and care planning | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 5.37 | 47.8% |
| RN staffing (reported) | 0.72 | 40.0% |
| Total nurse staffing (adjusted) | 5.87 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (12)
- DF0641Ensure each resident receives an accurate assessment.2023-09-08 · Health · corrected 2023-11-08
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-09-08 · Health · corrected 2023-11-08
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-09-08 · Health · corrected 2023-11-08
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2021-08-24 · Health · corrected 2021-09-24
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-08-24 · Health · corrected 2021-09-24
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-08-24 · Health · corrected 2021-09-24
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2020-02-27 · Health · corrected 2020-04-10
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| VIRGINIA LUTHERAN HOMES, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-04-01 |
| DOWNS, CHARLES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-08-01 |
| DURAN-BALLEN, J ESTEBAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-05-23 |
| SANDY, PHILLIP | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-06-02 |
| DURAN-BALLEN, J ESTEBAN | Individual | CORPORATE DIRECTOR | — | 2024-05-23 |
| DOWNS, CHARLES | Individual | CORPORATE OFFICER | — | 2022-08-01 |
| HICKLIN, JENNIFER | Individual | CORPORATE OFFICER | — | 2022-08-22 |
Other facilities in ROANOKE
| Name | Overall | Beds |
|---|---|---|
| VIRGINIA VETERANS CARE CENTER | ★★★★★ | 180 |
| OUR LADY OF THE VALLEY | ★★★★★ | 70 |
| FRIENDSHIP HEALTH AND REHAB CENTER | ★★★★☆ | 253 |
| SOUTH ROANOKE NURSING AND REHABILITATION | ★★★☆☆ | 98 |
| RALEIGH COURT HEALTH AND REHABILITATION CENTER | ★★★☆☆ | 120 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.