ENCORE AT WILMINGTON
2723 SHIPLEY ROAD, WILMINGTON, DE 19810 · CCN 085031
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 82
- Avg residents/day
- 65.1
- Phone
- 3024790111
Inspection history vs Delaware & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Delaware avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-07-02 | 21 | 13.5 | 9.5 | +7.5 worse |
| 2 | 2023-01-26 | 24 | 13.6 | 9.8 | +10.4 worse |
| 3 | 2019-11-01 | 15 | 12.6 | 9.3 | +2.4 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident assessment and care planning | 7 |
| Nursing and physician services | 2 |
| Resident rights | 4 |
| Pharmacy service | 2 |
| Administration | 1 |
| Infection control | 3 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.95 | 50.0% |
| RN staffing (reported) | 0.90 | 43.8% |
| Total nurse staffing (adjusted) | 4.01 | — |
Fines & penalties
- Total fines
- $32,394
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Inspection citations (60)1 immediate jeopardy1 actual harm
- DF0760Ensure that residents are free from significant medication errors.2025-06-06 · Health · corrected 2025-07-16
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0638Assure that each resident’s assessment is updated at least once every 3 months.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-07-02 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0685Assist a resident in gaining access to vision and hearing services.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-07-02 · Health · corrected 2024-08-23
Actual harm
- DF0728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0730Observe each nurse aide's job performance and give regular training.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- CF0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.2024-07-02 · Health · corrected 2024-08-09
Potential for minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2024-07-02 · Health · corrected 2024-08-09
Potential for more than minimal harm
- DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0637Assess the resident when there is a significant change in condition2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- JF0660Plan the resident's discharge to meet the resident's goals and needs.2024-01-08 · Health · corrected 2024-02-05
Immediate jeopardy
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-01-08 · Health · corrected 2024-02-05
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2023-04-20 · Health · corrected 2023-05-16
Potential for more than minimal harm
- DF0940Develop, implement, and/or maintain an effective training program for all new and existing staff members.2023-04-20 · Health · corrected 2023-05-16
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- CF0732Post nurse staffing information every day.2023-01-26 · Health · corrected 2023-02-21
Potential for minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- FF0881Implement a program that monitors antibiotic use.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- EF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- EF0885Report COVID19 data to residents and families.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- FF0886Perform COVID19 testing on residents and staff.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.2023-01-26 · Health · corrected 2023-02-21
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2019-11-01 · Health · corrected 2019-11-22
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2019-11-01 · Health · corrected 2019-11-22
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2019-11-01 · Health · corrected 2019-11-22
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| SNH PROJ LINCOLN TRS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2020-01-01 |
| BLACKROCK INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-03-29 |
| DIVERSIFIED HEALTHCARE TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2020-01-01 |
| SNH TRS LICENSEE HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2020-01-01 |
| SNH TRS, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2020-01-01 |
| STATE STREET CORPORATION | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-03-29 |
| VANGUARD GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-03-29 |
| LIFE CARE SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-11-18 |
| ANDERSON, JACQUELYN | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| BILOTTO, CHRISTOPHER | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| BROWN, MATTHEW | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| CLARK, JENNIFER | Individual | CORPORATE OFFICER | — | 2020-01-01 |
| BALLAS, TIMOTHY | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2021-11-18 |
| BOIDE, WILLIAM | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2023-07-21 |
| HARMON, CRYSTAL | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2021-11-18 |
| MCGHEE, KAREN | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2024-02-15 |
Other facilities in WILMINGTON
| Name | Overall | Beds |
|---|---|---|
| ENCORE AT WINDSOR HILLS | ★★★★★ | 46 |
| WILLOWBROOKE COURT AT COUNTRY HOUSE | ★★★★★ | 14 |
| COMPLETE CARE AT HILLSIDE LLC | ★★★★☆ | 106 |
| REGENCY HEALTHCARE & REHAB CENTER | ★★★★☆ | 100 |
| CADIA REHABILITATION SILVERSIDE | ★★★★☆ | 116 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.