ENCORE AT WINDSOR HILLS
1212 FOULK ROAD, WILMINGTON, DE 19803 · CCN 085060
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★★ 5
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 46
- Avg residents/day
- 43.5
- Phone
- 3024784296
Inspection history vs Delaware & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Delaware avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-02-26 | 7 | 13.5 | 9.5 | -6.5 better |
| 2 | 2022-05-27 | 11 | 13.6 | 9.8 | -2.6 better |
| 3 | — | 1 | 12.6 | 9.3 | -11.6 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Nursing and physician services | 1 |
| Resident rights | 1 |
| Nutrition and dietary | 2 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.45 | 12.5% |
| RN staffing (reported) | 1.25 | 16.7% |
| Total nurse staffing (adjusted) | 4.42 | — |
Fines & penalties
- Total fines
- $19,837
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Inspection citations (19)1 actual harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-02-26 · Health · corrected 2023-07-05
Actual harm
- DF0712Ensure that the resident and his/her doctor meet face-to-face at all required visits.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-02-26 · Health · corrected 2024-04-01
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- CF0732Post nurse staffing information every day.2022-05-27 · Health · corrected 2022-07-05
Potential for minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- EF0814Dispose of garbage and refuse properly.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
- DF0888Ensure staff are vaccinated for COVID-192022-05-27 · Health · corrected 2022-07-05
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| SNH PROJ LINCOLN TRS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2022-01-01 |
| BLACKROCK INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| DIVERSIFIED HEALTHCARE TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| SNH TRS LICENSEE HOLDCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| SNH TRS, INC. | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| STATE STREET CORPORATION | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| VANGUARD GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-01-01 |
| LIFE CARE SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-01-01 |
| JOHNSON, LESLIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-07-18 |
| ANDERSON, JACQUELYN | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| BILOTTO, CHRISTOPHER | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| BROWN, MATTHEW | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| CLARK, JENNIFER | Individual | CORPORATE OFFICER | — | 2022-01-01 |
| BELLES, JANET | Individual | CONTRACTED MANAGING EMPLOYEE | — | 2022-01-01 |
Other facilities in WILMINGTON
| Name | Overall | Beds |
|---|---|---|
| WILLOWBROOKE COURT AT COUNTRY HOUSE | ★★★★★ | 14 |
| CADIA REHABILITATION SILVERSIDE | ★★★★☆ | 116 |
| COMPLETE CARE AT HILLSIDE LLC | ★★★★☆ | 106 |
| REGENCY HEALTHCARE & REHAB CENTER | ★★★★☆ | 100 |
| EXCELCARE AT WILMINGTON LLC | ★★★☆☆ | 150 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.