Starfile

Starfile / Washington

HALLMARK MANOR

32300 FIRST AVENUE SOUTH, FEDERAL WAY, WA 98003 · CCN 505313

Ratings

Overall
★★★☆☆ 3
Health inspection
★★★☆☆ 3
Quality measures
★★★★☆ 4
Staffing
★★★☆☆ 3

Facility

Ownership type
For profit - Corporation
Certified beds
147
Avg residents/day
96.7
Phone
2538743580

Inspection history vs Washington & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

CycleInspection dateThis facilityWashington avgNational avgvs state
12025-05-131917.09.5+2.0 worse
22024-03-062317.29.8+5.8 worse
32022-11-081715.59.3+1.5 worse

Cycle 1 deficiencies by category

CategoryDeficiencies
Quality of life and care5
Resident assessment and care planning6
Resident rights3
Nutrition and dietary1
Pharmacy service3
Infection control1

Staffing (hours per resident per day)

MetricThis facilityTurnover
Total nurse staffing (reported)3.8840.0%
RN staffing (reported)0.7060.9%
Total nurse staffing (adjusted)3.68

Fines & penalties

Total fines
$32,175
Number of fines
1
Number of penalties
1
Payment denials
0

Chain

Chain
LIFE CARE CENTERS OF AMERICA
Facilities in chain
194
Chain avg overall
3.50 / 5

Inspection citations (59)1 actual harm

  1. DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  2. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  3. EF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  4. DF0637Assess the resident when there is a significant change in condition2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  5. DF0641Ensure each resident receives an accurate assessment.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  6. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  7. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  8. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  9. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  10. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  11. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  12. EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  13. DF0692Provide enough food/fluids to maintain a resident's health.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  14. DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  15. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  16. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  17. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  18. DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  19. DF0880Provide and implement an infection prevention and control program.2025-05-13 · Health · corrected 2025-06-19

    Potential for more than minimal harm

  20. FF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2024-08-19 · Health · corrected 2024-10-19

    Potential for more than minimal harm

  21. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-08-19 · Health · corrected 2024-10-19

    Potential for more than minimal harm

  22. GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-06-12 · Health · corrected 2024-06-28

    Actual harm

  23. DF0610Respond appropriately to all alleged violations.2024-05-10 · Health · corrected 2024-05-24

    Potential for more than minimal harm

  24. EF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2024-05-10 · Health · corrected 2024-05-24

    Potential for more than minimal harm

  25. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  26. EF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  27. EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  28. DF0637Assess the resident when there is a significant change in condition2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  29. DF0641Ensure each resident receives an accurate assessment.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  30. DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  31. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  32. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  33. DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  34. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  35. DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  36. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  37. DF0744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  38. EF0759Ensure medication error rates are not 5 percent or greater.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  39. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  40. EF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  41. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  42. EF0880Provide and implement an infection prevention and control program.2024-03-06 · Health · corrected 2024-04-05

    Potential for more than minimal harm

  43. EF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  44. EF0645PASARR screening for Mental disorders or Intellectual Disabilities2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  45. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  46. EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  47. DF0697Provide safe, appropriate pain management for a resident who requires such services.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  48. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  49. EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  50. EF0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  51. EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  52. EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  53. DF0759Ensure medication error rates are not 5 percent or greater.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  54. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  55. FF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  56. EF0880Provide and implement an infection prevention and control program.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  57. EF0881Implement a program that monitors antibiotic use.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  58. DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

  59. DF0888Ensure staff are vaccinated for COVID-192022-11-08 · Health · corrected 2022-12-20

    Potential for more than minimal harm

Ownership

OwnerTypeRolePercentSince
PRESTON, FORRESTIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST100%1995-08-23
CRHC LLCOrganizationGENERAL PARTNERSHIP INTEREST2017-01-01
DEVELOPERS INVESTMENT COMPANY INCOrganizationLIMITED PARTNERSHIP INTEREST1995-08-23
FUND I INVESTMENTS LIMITED PARTNERSHIPOrganizationLIMITED PARTNERSHIP INTEREST1995-08-23
HCF INCOrganizationLIMITED PARTNERSHIP INTEREST1995-08-23
CONSOLIDATED RESOURCES HEALTH CARE FUND I LPOrganizationOPERATIONAL/MANAGERIAL CONTROL1990-03-01
HCF INCOrganizationOPERATIONAL/MANAGERIAL CONTROL1995-08-23
LIFE CARE CENTERS OF AMERICA, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROL1990-02-05
BUTNER, NANCYIndividualOPERATIONAL/MANAGERIAL CONTROL2018-09-16
CARLISLE, HEATHERIndividualOPERATIONAL/MANAGERIAL CONTROL2025-01-28
KIM, DENNISIndividualOPERATIONAL/MANAGERIAL CONTROL2017-03-01
PRESTON, AUBREYIndividualOPERATIONAL/MANAGERIAL CONTROL2025-03-06
VELASCO-FORTUNE, ROSIEIndividualOPERATIONAL/MANAGERIAL CONTROL2024-11-18
CROSS, CINDYIndividualCORPORATE OFFICER1994-04-21
FLETCHER, TODDIndividualCORPORATE OFFICER2020-11-02
HENRY, TERRYIndividualCORPORATE OFFICER1999-08-16
LAY, LISAIndividualCORPORATE OFFICER2018-02-09
SWANKER, RICHARDIndividualCORPORATE OFFICER2011-04-01
THURMOND, JOANIndividualCORPORATE OFFICER2000-09-22
ZIEGLER, JAMESIndividualCORPORATE OFFICER1999-08-16

Other facilities in FEDERAL WAY

NameOverallBeds
GARDEN TERRACE HEALTHCARE CENTER OF FEDERAL WAY★★★★★70
Avalon Care Center Federal Way, L.L.C.★★★★☆120
LIFE CARE CENTER OF FEDERAL WAY★★☆☆☆157

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.