HALLMARK MANOR
32300 FIRST AVENUE SOUTH, FEDERAL WAY, WA 98003 · CCN 505313
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 147
- Avg residents/day
- 96.7
- Phone
- 2538743580
Inspection history vs Washington & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Washington avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-05-13 | 19 | 17.0 | 9.5 | +2.0 worse |
| 2 | 2024-03-06 | 23 | 17.2 | 9.8 | +5.8 worse |
| 3 | 2022-11-08 | 17 | 15.5 | 9.3 | +1.5 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 5 |
| Resident assessment and care planning | 6 |
| Resident rights | 3 |
| Nutrition and dietary | 1 |
| Pharmacy service | 3 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.88 | 40.0% |
| RN staffing (reported) | 0.70 | 60.9% |
| Total nurse staffing (adjusted) | 3.68 | — |
Fines & penalties
- Total fines
- $32,175
- Number of fines
- 1
- Number of penalties
- 1
- Payment denials
- 0
Chain
- Chain
- LIFE CARE CENTERS OF AMERICA
- Facilities in chain
- 194
- Chain avg overall
- 3.50 / 5
Inspection citations (59)1 actual harm
- DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- EF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0637Assess the resident when there is a significant change in condition2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-05-13 · Health · corrected 2025-06-19
Potential for more than minimal harm
- FF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2024-08-19 · Health · corrected 2024-10-19
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-08-19 · Health · corrected 2024-10-19
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-06-12 · Health · corrected 2024-06-28
Actual harm
- DF0610Respond appropriately to all alleged violations.2024-05-10 · Health · corrected 2024-05-24
Potential for more than minimal harm
- EF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2024-05-10 · Health · corrected 2024-05-24
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0637Assess the resident when there is a significant change in condition2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-03-06 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0645PASARR screening for Mental disorders or Intellectual Disabilities2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- FF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- EF0881Implement a program that monitors antibiotic use.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
- DF0888Ensure staff are vaccinated for COVID-192022-11-08 · Health · corrected 2022-12-20
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PRESTON, FORREST | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 1995-08-23 |
| CRHC LLC | Organization | GENERAL PARTNERSHIP INTEREST | — | 2017-01-01 |
| DEVELOPERS INVESTMENT COMPANY INC | Organization | LIMITED PARTNERSHIP INTEREST | — | 1995-08-23 |
| FUND I INVESTMENTS LIMITED PARTNERSHIP | Organization | LIMITED PARTNERSHIP INTEREST | — | 1995-08-23 |
| HCF INC | Organization | LIMITED PARTNERSHIP INTEREST | — | 1995-08-23 |
| CONSOLIDATED RESOURCES HEALTH CARE FUND I LP | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1990-03-01 |
| HCF INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1995-08-23 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1990-02-05 |
| BUTNER, NANCY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2018-09-16 |
| CARLISLE, HEATHER | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-01-28 |
| KIM, DENNIS | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-03-01 |
| PRESTON, AUBREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-03-06 |
| VELASCO-FORTUNE, ROSIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-11-18 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | — | 1994-04-21 |
| FLETCHER, TODD | Individual | CORPORATE OFFICER | — | 2020-11-02 |
| HENRY, TERRY | Individual | CORPORATE OFFICER | — | 1999-08-16 |
| LAY, LISA | Individual | CORPORATE OFFICER | — | 2018-02-09 |
| SWANKER, RICHARD | Individual | CORPORATE OFFICER | — | 2011-04-01 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | — | 2000-09-22 |
| ZIEGLER, JAMES | Individual | CORPORATE OFFICER | — | 1999-08-16 |
Other facilities in FEDERAL WAY
| Name | Overall | Beds |
|---|---|---|
| GARDEN TERRACE HEALTHCARE CENTER OF FEDERAL WAY | ★★★★★ | 70 |
| Avalon Care Center Federal Way, L.L.C. | ★★★★☆ | 120 |
| LIFE CARE CENTER OF FEDERAL WAY | ★★☆☆☆ | 157 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.