Whisperwood Nursing & Rehabilitation Center
5502 W 4TH ST, Lubbock, TX 79416 · CCN 675527
Abuse icon
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- Government - Hospital district
- Certified beds
- 114
- Avg residents/day
- 76.4
- Phone
- 8067931111
Inspection history vs Texas & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Texas avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-11-07 | 14 | 9.1 | 9.5 | +4.9 worse |
| 2 | 2023-09-26 | 13 | 9.4 | 9.8 | +3.6 worse |
| 3 | 2022-07-26 | 5 | 8.1 | 9.3 | -3.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 7 |
| Quality of life and care | 3 |
| Resident rights | 2 |
| Nutrition and dietary | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.33 | 68.0% |
| RN staffing (reported) | 0.33 | 62.5% |
| Total nurse staffing (adjusted) | 4.05 | — |
Fines & penalties
- Total fines
- $19,361
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- CREATIVE SOLUTIONS IN HEALTHCARE
- Facilities in chain
- 149
- Chain avg overall
- 2.70 / 5
Inspection citations (32)6 immediate jeopardy
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-08-15 · Health · corrected 2025-09-05
Potential for more than minimal harm
- JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-08-15 · Health · corrected 2025-07-14
Immediate jeopardy
- JF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2025-08-15 · Health · corrected 2025-07-14
Immediate jeopardy
- JF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-08-15 · Health · corrected 2025-07-14
Immediate jeopardy
- JF0610Respond appropriately to all alleged violations.2025-08-15 · Health · corrected 2025-07-14
Immediate jeopardy
- JF0692Provide enough food/fluids to maintain a resident's health.2025-07-03 · Health · corrected 2025-08-01
Immediate jeopardy
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2025-03-19 · Health · corrected 2025-03-21
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-03-19 · Health · corrected 2025-03-21
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-03-19 · Health · corrected 2025-03-21
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-12-12 · Health · corrected 2024-12-05
Immediate jeopardy
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-11-07 · Health · corrected 2024-12-06
Potential for more than minimal harm
- DF0685Assist a resident in gaining access to vision and hearing services.2024-11-07 · Health · corrected 2024-12-06
Potential for more than minimal harm
- EF0692Provide enough food/fluids to maintain a resident's health.2024-11-07 · Health · corrected 2024-12-06
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-11-07 · Health · corrected 2024-12-06
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-11-07 · Health · corrected 2024-12-06
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-05-10 · Health · corrected 2024-05-11
Potential for more than minimal harm
- DF0687Provide appropriate foot care.2024-05-10 · Health · corrected 2024-05-11
Potential for more than minimal harm
- EF0552Ensure that residents are fully informed and understand their health status, care and treatments.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- FF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- EF0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2023-09-26 · Health · corrected 2023-10-02
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2023-07-12 · Health · corrected 2023-08-18
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2023-07-12 · Health · corrected 2023-08-18
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-07-12 · Health · corrected 2023-08-18
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2022-07-26 · Health · corrected 2022-08-20
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-07-26 · Health · corrected 2022-08-20
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| LIBERTY COUNTY HOSPITAL DISTRICT NO. 1 | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2022-04-01 |
| LUBBOCK II ENTERPRISES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-04-01 |
| BLAKE, GARY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-04-01 |
| BLAKE, MALISA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-04-01 |
| HUGGINS, LINDA | Individual | CORPORATE DIRECTOR | — | 2022-04-01 |
| WILLIG, ZACHARY | Individual | CORPORATE DIRECTOR | — | 2025-01-01 |
| STRATTON, CHARLES | Individual | CORPORATE OFFICER | — | 2005-05-01 |
Other facilities in Lubbock
| Name | Overall | Beds |
|---|---|---|
| Heritage Oaks Nursing and Rehabilitation Center | ★★★★☆ | 159 |
| Lubbock Health Care Center | ★★★☆☆ | 120 |
| The Mildred & Shirley L. Garrison Geriatric Educat | ★★☆☆☆ | 120 |
| Avir at Lubbock | ★☆☆☆☆ | 117 |
| Southern Specialty Rehab & Nursing | ★☆☆☆☆ | 144 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.