THE PLAZA AT LUBBOCK
4910 EMORY, LUBBOCK, TX 79416 · CCN 676105
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★★★★ 5
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 132
- Avg residents/day
- 102.3
- Phone
- 8067400800
Inspection history vs Texas & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Texas avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-10-11 | 7 | 9.1 | 9.5 | -2.1 better |
| 2 | 2023-08-24 | 25 | 9.4 | 9.8 | +15.6 worse |
| 3 | 2022-07-13 | 10 | 8.1 | 9.3 | +1.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident rights | 2 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.13 | 54.5% |
| RN staffing (reported) | 0.24 | 50.0% |
| Total nurse staffing (adjusted) | 3.58 | — |
Fines & penalties
- Total fines
- $38,594
- Number of fines
- 3
- Number of penalties
- 4
- Payment denials
- 1
Chain
- Chain
- STONEGATE SENIOR LIVING
- Facilities in chain
- 24
- Chain avg overall
- 2.40 / 5
Inspection citations (42)3 immediate jeopardy1 actual harm
- JF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2025-01-24 · Health · corrected 2025-02-28
Immediate jeopardy
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-12-04 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2024-12-04 · Health · corrected 2024-12-12
Potential for more than minimal harm
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-10-17 · Health · corrected 2024-11-06
Actual harm
- DF0602Protect each resident from the wrongful use of the resident's belongings or money.2024-10-17 · Health · corrected 2024-11-06
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-10-11 · Health · corrected 2024-10-23
Potential for more than minimal harm
- JF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-09-05 · Health · corrected 2024-09-04
Immediate jeopardy
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-09-05 · Health · corrected 2024-09-19
Potential for more than minimal harm
- JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-09-05 · Health · corrected 2024-09-04
Immediate jeopardy
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-09-05 · Health · corrected 2024-09-19
Potential for more than minimal harm
- DF0771Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories.2024-09-05 · Health · corrected 2024-09-19
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-09-05 · Health · corrected 2024-09-19
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-04-24 · Health · corrected 2024-05-13
Potential for more than minimal harm
- FF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-04-24 · Health · corrected 2024-05-13
Potential for more than minimal harm
- FF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-04-24 · Health · corrected 2024-05-13
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-11-10 · Health · corrected 2023-11-17
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-09-29 · Health · corrected 2023-11-13
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- EF0552Ensure that residents are fully informed and understand their health status, care and treatments.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- FF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- DF0814Dispose of garbage and refuse properly.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2023-08-24 · Health · corrected 2023-10-06
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- DF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-07-13 · Health · corrected 2022-08-08
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| HANSFORD COUNTY HOSPITAL DISTRICT | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2015-02-27 |
| PF LUBBOCK SNF OPS, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-09-23 |
| STONEGATE SENIOR LIVING, LP | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-06-22 |
| MAGNESS, KATHERINE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-12-04 |
| BAILEY, JONATHAN | Individual | CORPORATE OFFICER | — | 2010-02-01 |
| UMB BANK NA | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2021-09-23 |
Other facilities in LUBBOCK
| Name | Overall | Beds |
|---|---|---|
| CARILLON INC | ★★★☆☆ | 100 |
| CROWN POINT HEALTH SUITES | ★★★☆☆ | 108 |
| LAKESIDE REHABILITATION AND CARE CENTER | ★★☆☆☆ | 93 |
| WINDMILL VILLAGE REHABILITATION & CARE CENTER | ★★☆☆☆ | 120 |
| MI CASITA NURSING AND REHABILITATION CENTER | ★★☆☆☆ | 95 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.