THE HEALTHCARE RESORT OF PLANO
3325 WEST PLANO PARKWAY, PLANO, TX 75075 · CCN 676395
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- Non profit - Other
- Certified beds
- 70
- Avg residents/day
- 60.4
- Phone
- 9723790000
Inspection history vs Texas & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Texas avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-06-26 | 7 | 9.1 | 9.5 | -2.1 better |
| 2 | 2024-05-16 | 7 | 9.4 | 9.8 | -2.4 better |
| 3 | 2023-02-23 | 13 | 8.1 | 9.3 | +4.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 3 |
| Resident assessment and care planning | 1 |
| Resident rights | 1 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.09 | 53.2% |
| RN staffing (reported) | 0.72 | 53.8% |
| Total nurse staffing (adjusted) | 3.69 | — |
Fines & penalties
- Total fines
- $16,438
- Number of fines
- 2
- Number of penalties
- 3
- Payment denials
- 1
Chain
- Chain
- THE ENSIGN GROUP
- Facilities in chain
- 329
- Chain avg overall
- 3.20 / 5
Inspection citations (27)1 immediate jeopardy1 actual harm
- EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-12-02 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-06-26 · Health · corrected 2025-07-31
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-10-09 · Health · corrected 2024-10-31
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-09-10 · Health · corrected 2024-05-31
Immediate jeopardy
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-05-16 · Health · corrected 2024-06-17
Potential for more than minimal harm
- EF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2024-05-16 · Health · corrected 2024-06-17
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-05-16 · Health · corrected 2024-06-17
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-05-16 · Health · corrected 2024-06-17
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-05-16 · Health · corrected 2024-06-17
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-11-16 · Health · corrected 2024-01-01
Actual harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-09-05 · Health · corrected 2023-09-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-09-05 · Health · corrected 2023-09-30
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-04-18 · Health · corrected 2023-04-30
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-04-18 · Health · corrected 2023-05-31
Potential for more than minimal harm
- EF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2023-02-23 · Health · corrected 2023-03-02
Potential for more than minimal harm
- CF0732Post nurse staffing information every day.2023-02-23 · Health · corrected 2023-03-02
Potential for minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-02-23 · Health · corrected 2023-03-02
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-02-23 · Health · corrected 2023-03-02
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2023-02-23 · Health · corrected 2023-03-31
Potential for more than minimal harm
- EF0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.2023-02-23 · Health · corrected 2023-03-31
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-02-23 · Health · corrected 2023-03-31
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-02-23 · Health · corrected 2023-03-31
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| NICCUM, KEVIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-01-31 |
| PARK, KEN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2018-10-01 |
| WILSON, EDWARD | Individual | CORPORATE DIRECTOR | — | 2025-02-01 |
| ASHTON, ANDREW | Individual | CORPORATE OFFICER | — | 2022-01-01 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | — | 2015-10-21 |
| KEETCH, CHAD | Individual | CORPORATE OFFICER | — | 2011-03-01 |
| SATO, AMI | Individual | CORPORATE OFFICER | — | 2024-09-09 |
Other facilities in PLANO
| Name | Overall | Beds |
|---|---|---|
| THE LEGACY AT WILLOW BEND | ★★★★★ | 60 |
| LIFE CARE CENTER OF PLANO | ★★★★☆ | 120 |
| CARRARA | ★★★★☆ | 112 |
| PRESTONWOOD REHABILITATION & NURSING CENTER INC | ★★★☆☆ | 132 |
| ACCEL AT WILLOW BEND | ★★☆☆☆ | 110 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.