Normandy Terrace Nursing & Rehabilitation Center
841 Rice Rd, San Antonio, TX 78220 · CCN 675823
Abuse icon
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 320
- Avg residents/day
- 100.5
- Phone
- 2106480101
Inspection history vs Texas & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Texas avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-07-25 | 20 | 9.1 | 9.5 | +10.9 worse |
| 2 | 2024-05-31 | 14 | 9.4 | 9.8 | +4.6 worse |
| 3 | 2023-04-06 | 5 | 8.1 | 9.3 | -3.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 3 |
| Quality of life and care | 3 |
| Resident assessment and care planning | 1 |
| Nursing and physician services | 2 |
| Resident rights | 6 |
| Nutrition and dietary | 2 |
| Pharmacy service | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 2.98 | 35.2% |
| RN staffing (reported) | 0.59 | 42.9% |
| Total nurse staffing (adjusted) | 3.55 | — |
Fines & penalties
- Total fines
- $296,055
- Number of fines
- 5
- Number of penalties
- 5
- Payment denials
- 0
Chain
- Chain
- CREATIVE SOLUTIONS IN HEALTHCARE
- Facilities in chain
- 149
- Chain avg overall
- 2.70 / 5
Inspection citations (39)6 immediate jeopardy
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2026-01-16 · Health · corrected 2026-02-02
Potential for more than minimal harm
- DF0602Protect each resident from the wrongful use of the resident's belongings or money.2026-01-16 · Health · corrected 2026-02-02
Potential for more than minimal harm
- DF0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.2026-01-16 · Health · corrected 2026-02-02
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2025-11-25 · Health · corrected 2025-11-30
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-11-25 · Health · corrected 2025-11-30
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-08-18 · Health · corrected 2025-08-19
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-08-18 · Health · corrected 2025-08-16
Immediate jeopardy
- CF0732Post nurse staffing information every day.2025-08-15 · Health · corrected 2025-08-16
Potential for minimal harm
- EF0552Ensure that residents are fully informed and understand their health status, care and treatments.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- DF0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- CF0814Dispose of garbage and refuse properly.2025-07-25 · Health · corrected 2025-08-04
Potential for minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-07-25 · Health · corrected 2025-08-04
Potential for more than minimal harm
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-04-25 · Health · corrected 2025-04-26
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-04-25 · Health · corrected 2025-02-18
Immediate jeopardy
- KF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-08-13 · Health · corrected 2024-08-14
Immediate jeopardy
- KF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-08-13 · Health · corrected 2024-08-14
Immediate jeopardy
- JF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-06-22 · Health · corrected 2024-07-18
Immediate jeopardy
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-06-22 · Health · corrected 2024-07-18
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-06-22 · Health · corrected 2024-07-18
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- FF0576Ensure residents have reasonable access to and privacy in their use of communication methods.2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- DF0687Provide appropriate foot care.2024-05-31 · Health · corrected 2024-06-23
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-04-18 · Health · corrected 2024-03-05
Immediate jeopardy
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2024-03-22 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0924Put firmly secured handrails on each side of hallways.2024-03-22 · Health · corrected 2024-04-22
Potential for more than minimal harm
- EF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2023-04-06 · Health · corrected 2023-05-05
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-04-06 · Health · corrected 2023-05-05
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2023-04-06 · Health · corrected 2023-05-05
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-04-06 · Health · corrected 2023-05-05
Potential for more than minimal harm
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2023-04-06 · Health · corrected 2023-05-05
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| WEST WHARTON COUNTY HOSPITAL DISTRICT | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2023-02-01 |
| SAN ANTONIO V ENTERPRISES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-09-01 |
| BLAKE, GARY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-09-01 |
| BLAKE, MALISA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-09-01 |
| SCZEPANIK, DUNCAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-01-01 |
| YALAMURI, RAVIKANTH REDDY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-01-01 |
| HUGGINS, LINDA | Individual | CORPORATE DIRECTOR | — | 2023-02-01 |
| WILLIG, ZACHARY | Individual | CORPORATE DIRECTOR | — | 2025-01-01 |
| THOMPSON, JOHNNY | Individual | CORPORATE OFFICER | — | 2024-01-01 |
Other facilities in San Antonio
| Name | Overall | Beds |
|---|---|---|
| Legend Oaks Healthcare and Rehabilitation - West S | ★★★★★ | 124 |
| Parklane West Healthcare Center | ★★☆☆☆ | 124 |
| Harbor Valley Health and Rehabilitation | ★★☆☆☆ | 120 |
| Castle Hills Rehabilitation and Care Center | ★☆☆☆☆ | 143 |
| San Antonio West Nursing and Rehabilitation | ★☆☆☆☆ | 135 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.