HERITAGE HILLS LIVING & REHABILITATION CENTER
411 NORTH WEST STREET, MCALESTER, OK 74502 · CCN 375317
Abuse icon
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Individual
- Certified beds
- 81
- Avg residents/day
- 55.6
- Phone
- 9184232920
Inspection history vs Oklahoma & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Oklahoma avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-10-31 | 16 | 7.2 | 9.5 | +8.8 worse |
| 2 | 2023-08-10 | 23 | 8.0 | 9.8 | +15.0 worse |
| 3 | 2022-09-02 | 13 | 7.9 | 9.3 | +5.1 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 4 |
| Quality of life and care | 4 |
| Resident assessment and care planning | 4 |
| Resident rights | 2 |
| Nutrition and dietary | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.44 | 48.1% |
| RN staffing (reported) | 0.27 | — |
| Total nurse staffing (adjusted) | 4.39 | — |
Fines & penalties
- Total fines
- $73,288
- Number of fines
- 1
- Number of penalties
- 2
- Payment denials
- 1
Inspection citations (52)1 actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-11-24 · Health · corrected 2025-12-17
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-11-24 · Health · corrected 2025-12-17
Potential for more than minimal harm
- EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-11-24 · Health · corrected 2025-12-17
Potential for more than minimal harm
- EF0583Keep residents' personal and medical records private and confidential.2025-07-30 · Health · corrected 2025-09-20
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-07-30 · Health · corrected 2025-09-20
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-07-30 · Health · corrected 2025-09-20
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-07-30 · Health · corrected 2025-09-20
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-07-30 · Health · corrected 2025-09-20
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-12-27 · Health · corrected 2025-02-14
Potential for more than minimal harm
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-10-31 · Health · corrected 2024-11-25
Actual harm
- DF0610Respond appropriately to all alleged violations.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2024-10-31 · Health · corrected 2024-11-25
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-10-12 · Health · corrected 2023-11-03
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-10-12 · Health · corrected 2023-11-03
Potential for more than minimal harm
- DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0583Keep residents' personal and medical records private and confidential.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0638Assure that each resident’s assessment is updated at least once every 3 months.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0642Ensure a qualified health professional conducts resident assessments.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-08-10 · Health · corrected 2023-09-28
Potential for more than minimal harm
- EF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- FF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-09-02 · Health · corrected 2022-10-07
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-09-02 · Health · corrected 2022-11-21
Potential for more than minimal harm
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- EF0924Put firmly secured handrails on each side of hallways.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
- EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2022-09-02 · Health · corrected 2022-09-23
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| 1996 REVOCABLE TRUST OF PATRICIA HARDY | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 51% | 2024-05-24 |
| 1996 REVOCABLE TRUST OF CHARLES F HARDY III | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 49% | 2024-05-24 |
| HARDY, CHARLES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1993-01-01 |
| HARDY, PATRICIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1993-01-01 |
| NYSTROM, ASHLIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-12-22 |
| HARDY, CHARLES | Individual | CORPORATE OFFICER | — | 1993-01-01 |
| HARDY, PATRICIA | Individual | CORPORATE OFFICER | — | 1993-01-01 |
| ANDERSON, WILLIAM | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-04-01 |
Other facilities in MCALESTER
| Name | Overall | Beds |
|---|---|---|
| MITCHELL CARE & REHAB CENTER | ★★★★★ | 100 |
| NEW HOPE RETIREMENT & CARE CENTER | ★★☆☆☆ | 55 |
| MCALESTER NURSING & REHAB | ★★☆☆☆ | 63 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.