Starfile

Starfile / Oklahoma

HERITAGE HILLS LIVING & REHABILITATION CENTER

411 NORTH WEST STREET, MCALESTER, OK 74502 · CCN 375317

Abuse icon

Ratings

Overall
★☆☆☆☆ 1
Health inspection
★☆☆☆☆ 1
Quality measures
★★☆☆☆ 2
Staffing
★★★☆☆ 3

Facility

Ownership type
For profit - Individual
Certified beds
81
Avg residents/day
55.6
Phone
9184232920

Inspection history vs Oklahoma & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

CycleInspection dateThis facilityOklahoma avgNational avgvs state
12024-10-31167.29.5+8.8 worse
22023-08-10238.09.8+15.0 worse
32022-09-02137.99.3+5.1 worse

Cycle 1 deficiencies by category

CategoryDeficiencies
Abuse, neglect, exploitation4
Quality of life and care4
Resident assessment and care planning4
Resident rights2
Nutrition and dietary1
Infection control1

Staffing (hours per resident per day)

MetricThis facilityTurnover
Total nurse staffing (reported)3.4448.1%
RN staffing (reported)0.27
Total nurse staffing (adjusted)4.39

Fines & penalties

Total fines
$73,288
Number of fines
1
Number of penalties
2
Payment denials
1

Inspection citations (52)1 actual harm

  1. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-11-24 · Health · corrected 2025-12-17

    Potential for more than minimal harm

  2. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-11-24 · Health · corrected 2025-12-17

    Potential for more than minimal harm

  3. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-11-24 · Health · corrected 2025-12-17

    Potential for more than minimal harm

  4. EF0583Keep residents' personal and medical records private and confidential.2025-07-30 · Health · corrected 2025-09-20

    Potential for more than minimal harm

  5. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-07-30 · Health · corrected 2025-09-20

    Potential for more than minimal harm

  6. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-07-30 · Health · corrected 2025-09-20

    Potential for more than minimal harm

  7. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-07-30 · Health · corrected 2025-09-20

    Potential for more than minimal harm

  8. EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-07-30 · Health · corrected 2025-09-20

    Potential for more than minimal harm

  9. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-12-27 · Health · corrected 2025-02-14

    Potential for more than minimal harm

  10. GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-10-31 · Health · corrected 2024-11-25

    Actual harm

  11. DF0610Respond appropriately to all alleged violations.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  12. EF0641Ensure each resident receives an accurate assessment.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  13. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  14. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  15. EF0695Provide safe and appropriate respiratory care for a resident when needed.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  16. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  17. FF0880Provide and implement an infection prevention and control program.2024-10-31 · Health · corrected 2024-11-25

    Potential for more than minimal harm

  18. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-10-12 · Health · corrected 2023-11-03

    Potential for more than minimal harm

  19. EF0880Provide and implement an infection prevention and control program.2023-10-12 · Health · corrected 2023-11-03

    Potential for more than minimal harm

  20. DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  21. DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  22. EF0583Keep residents' personal and medical records private and confidential.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  23. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  24. DF0638Assure that each resident’s assessment is updated at least once every 3 months.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  25. EF0641Ensure each resident receives an accurate assessment.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  26. DF0642Ensure a qualified health professional conducts resident assessments.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  27. EF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  28. DF0645PASARR screening for Mental disorders or Intellectual Disabilities2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  29. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  30. EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  31. DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  32. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  33. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  34. EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  35. EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  36. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  37. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  38. EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  39. EF0760Ensure that residents are free from significant medication errors.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  40. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  41. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  42. DF0880Provide and implement an infection prevention and control program.2023-08-10 · Health · corrected 2023-09-28

    Potential for more than minimal harm

  43. EF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  44. FF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-09-02 · Health · corrected 2022-10-07

    Potential for more than minimal harm

  45. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  46. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  47. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  48. EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  49. EF0880Provide and implement an infection prevention and control program.2022-09-02 · Health · corrected 2022-11-21

    Potential for more than minimal harm

  50. EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  51. EF0924Put firmly secured handrails on each side of hallways.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

  52. EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2022-09-02 · Health · corrected 2022-09-23

    Potential for more than minimal harm

Ownership

OwnerTypeRolePercentSince
1996 REVOCABLE TRUST OF PATRICIA HARDYOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST51%2024-05-24
1996 REVOCABLE TRUST OF CHARLES F HARDY IIIOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST49%2024-05-24
HARDY, CHARLESIndividualOPERATIONAL/MANAGERIAL CONTROL1993-01-01
HARDY, PATRICIAIndividualOPERATIONAL/MANAGERIAL CONTROL1993-01-01
NYSTROM, ASHLIEIndividualOPERATIONAL/MANAGERIAL CONTROL2025-12-22
HARDY, CHARLESIndividualCORPORATE OFFICER1993-01-01
HARDY, PATRICIAIndividualCORPORATE OFFICER1993-01-01
ANDERSON, WILLIAMIndividualOPERATIONAL/MANAGERIAL CONTROL2024-04-01

Other facilities in MCALESTER

NameOverallBeds
MITCHELL CARE & REHAB CENTER★★★★★100
NEW HOPE RETIREMENT & CARE CENTER★★☆☆☆55
MCALESTER NURSING & REHAB★★☆☆☆63

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.