Starfile / Ohio

CONTINUING HEALTHCARE AT WILLOW HAVEN

1020 TAYLOR STREET, ZANESVILLE, OH 43701 · CCN 366244

Inspection history vs Ohio & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$40,000

Number of fines

1

Number of penalties

1

Payment denials

0

Chain

Chain

CERTUS HEALTHCARE

Facilities in chain

11

Chain avg overall

2.10 / 5

Inspection citations (63)2 actual harm

1. DF0610Respond appropriately to all alleged violations.2025-12-30 · Health · corrected 2026-01-23

   Potential for more than minimal harm

2. EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-12-30 · Health · corrected 2026-01-23

   Potential for more than minimal harm

3. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-12-04 · Health · corrected 2025-12-22

   Potential for more than minimal harm

4. EF0570Assure the security of all personal funds of residents deposited with the facility.2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

5. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

6. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

7. DF0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

8. DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

9. DF0637Assess the resident when there is a significant change in condition2025-08-21 · Health · corrected 2025-09-24

   Potential for more than minimal harm

10. DF0641Ensure each resident receives an accurate assessment.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

11. DF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

12. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

13. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

14. DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

15. DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

16. DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

17. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

18. FF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

19. FF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

20. DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

21. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

22. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

23. DF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

24. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

25. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

26. EF0880Provide and implement an infection prevention and control program.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

27. DF0881Implement a program that monitors antibiotic use.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

28. EF0908Keep all essential equipment working safely.2025-08-21 · Health · corrected 2025-09-24

    Potential for more than minimal harm

29. DF0576Ensure residents have reasonable access to and privacy in their use of communication methods.2025-03-14 · Health · corrected 2025-03-25

    Potential for more than minimal harm

30. DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-01-29 · Health · corrected 2025-02-18

    Potential for more than minimal harm

31. DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2025-01-29 · Health · corrected 2025-02-18

    Potential for more than minimal harm

32. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-12-17 · Health · corrected 2024-11-18

    Potential for more than minimal harm

33. DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-12-07 · Health · corrected 2025-01-03

    Potential for more than minimal harm

34. GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-08-08 · Health · corrected 2024-08-30

    Actual harm

35. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-06-24 · Health · corrected 2024-07-12

    Potential for more than minimal harm

36. EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-06-24 · Health · corrected 2024-07-12

    Potential for more than minimal harm

37. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

38. DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

39. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

40. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

41. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

42. DF0685Assist a resident in gaining access to vision and hearing services.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

43. DF0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

44. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

45. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

46. DF0791Provide or obtain dental services for each resident.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

47. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2024-03-28 · Health · corrected 2024-04-11

    Potential for more than minimal harm

48. DF0572Give residents a notice of rights, rules, services and charges.2023-11-15 · Health · corrected 2023-11-17

    Potential for more than minimal harm

49. DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

50. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

51. DF0646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

52. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

53. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

54. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-05-18 · Health · corrected 2023-06-13

    Actual harm

55. DF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

56. FF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

57. DF0759Ensure medication error rates are not 5 percent or greater.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

58. FF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

59. DF0880Provide and implement an infection prevention and control program.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

60. DF0881Implement a program that monitors antibiotic use.2023-05-18 · Health · corrected 2023-06-13

    Potential for more than minimal harm

61. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-04-19 · Health · corrected 2023-05-08

    Potential for more than minimal harm

62. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-04-19 · Health · corrected 2023-05-08

    Potential for more than minimal harm

63. FF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2023-04-19 · Health · corrected 2023-05-08

    Potential for more than minimal harm

Ownership

Other facilities in ZANESVILLE

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.