The Friendly Home
3156 East Avenue, Rochester, NY 14618 · CCN 335476
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 200
- Avg residents/day
- 168.7
- Phone
- 5853811600
Inspection history vs New York & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | New York avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2023-12-26 | 9 | 7.7 | 9.5 | +1.3 worse |
| 2 | 2022-03-02 | 4 | 6.1 | 9.8 | -2.1 better |
| 3 | 2019-09-17 | 3 | 5.7 | 9.3 | -2.7 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 1 |
| Quality of life and care | 3 |
| Pharmacy service | 2 |
| Environmental | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.55 | 46.2% |
| RN staffing (reported) | 0.49 | 37.5% |
| Total nurse staffing (adjusted) | 4.88 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (16)
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-12-19 · Health
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2025-12-19 · Health
Potential for more than minimal harm
- EF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- DF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2023-12-26 · Health · corrected 2024-02-23
Potential for more than minimal harm
- BF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2022-03-02 · Health · corrected 2022-04-12
Potential for minimal harm
- DF0626Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.2022-03-02 · Health · corrected 2022-04-12
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-03-02 · Health · corrected 2022-04-12
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-03-02 · Health · corrected 2022-04-12
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-09-17 · Health · corrected 2019-10-30
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2019-09-17 · Health · corrected 2019-10-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2019-09-17 · Health · corrected 2019-10-30
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| JOHNSON, CHRISTINE | Individual | CORPORATE DIRECTOR | — | 2015-09-02 |
| BAIER, DANIEL | Individual | CORPORATE OFFICER | — | 2014-01-01 |
| BROWN, AMANDA | Individual | CORPORATE OFFICER | — | 2022-12-06 |
| COOPER, GLEN | Individual | CORPORATE OFFICER | — | 2015-08-17 |
| WILBORN, KIMBERLY | Individual | CORPORATE OFFICER | — | 2014-01-01 |
| BROWN, AMANDA | Individual | W-2 MANAGING EMPLOYEE | — | 2022-12-06 |
| JOHNSON, CHRISTINE | Individual | W-2 MANAGING EMPLOYEE | — | 2015-09-02 |
Other facilities in Rochester
| Name | Overall | Beds |
|---|---|---|
| The Brightonian, Inc | ★★★★★ | 54 |
| Hamilton Manor Nursing Home | ★★★★★ | 40 |
| Jewish Home of Rochester | ★★★★★ | 362 |
| Park Ridge Nursing Home | ★★★★★ | 120 |
| Latta Road Nursing Home West | ★★★★★ | 40 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.