HAVENWOOD-HERITAGE HEIGHTS
33 CHRISTIAN AVENUE, CONCORD, NH 03301 · CCN 305016
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★★★ 5
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 70
- Avg residents/day
- 67.5
- Phone
- 6032245363
Inspection history vs New Hampshire & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | New Hampshire avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-03-13 | 2 | 4.0 | 9.5 | -2.0 better |
| 2 | 2024-02-22 | 3 | 4.5 | 9.8 | -1.5 better |
| 3 | 2023-02-02 | 1 | 5.6 | 9.3 | -4.6 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.68 | 37.6% |
| RN staffing (reported) | 0.98 | 29.4% |
| Total nurse staffing (adjusted) | 5.64 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (6)
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2025-03-13 · Health · corrected 2025-03-27
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-03-13 · Health · corrected 2025-04-18
Potential for more than minimal harm
- BF0637Assess the resident when there is a significant change in condition2024-02-22 · Health · corrected 2024-03-27
Potential for minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-02-22 · Health · corrected 2024-04-08
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-02-22 · Health · corrected 2024-04-03
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-02-02 · Health · corrected 2023-03-08
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| JUDD, TRACY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2006-04-23 |
| PALMIERI, MICHAEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1998-01-05 |
| GILL, DAVID | Individual | CORPORATE DIRECTOR | — | 2021-04-15 |
| HATFIELD, DOUGLAS | Individual | CORPORATE DIRECTOR | — | 2016-04-30 |
| RANKIN, GORDON | Individual | CORPORATE DIRECTOR | — | 2018-10-15 |
| SKABO, SEAN | Individual | CORPORATE DIRECTOR | — | 2022-09-15 |
| SLEPIAN, BETH | Individual | CORPORATE DIRECTOR | — | 2017-09-16 |
| SNOW WADE, LISA | Individual | CORPORATE DIRECTOR | — | 2017-04-06 |
| SPARKS, ANNA MARIE | Individual | CORPORATE DIRECTOR | — | 2012-04-15 |
| UDALOY, JOHN | Individual | CORPORATE DIRECTOR | — | 2015-04-15 |
| VAN BEAVER, LEO | Individual | CORPORATE DIRECTOR | — | 2015-04-15 |
| GILL, DAVID | Individual | CORPORATE OFFICER | — | 2022-05-25 |
| JUDD, TRACY | Individual | CORPORATE OFFICER | — | 2006-04-23 |
| PALMIERI, MICHAEL | Individual | CORPORATE OFFICER | — | 1998-01-05 |
| SLEPIAN, BETH | Individual | CORPORATE OFFICER | — | 2022-05-25 |
| SNOW WADE, LISA | Individual | CORPORATE OFFICER | — | 2022-05-25 |
| UDALOY, JOHN | Individual | CORPORATE OFFICER | — | 2022-05-25 |
| WEAVER, SUZANNE | Individual | W-2 MANAGING EMPLOYEE | — | 2019-07-17 |
| CITIZENS BANK NA | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2013-11-01 |
| CITIZENS FUNDING CORPORATION | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2016-08-25 |
| NEW HAMPSHIRE HEALTH AND EDUCATION FACILITIES AUTHORITY | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2013-11-01 |
Other facilities in CONCORD
| Name | Overall | Beds |
|---|---|---|
| PRESIDENTIAL OAKS | ★★★☆☆ | 85 |
| Harris Hill Center, Genesis HealthCare | ★★☆☆☆ | 85 |
| PLEASANT VIEW CENTER | — | 176 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.