White Oak Manor - Charlotte
4009 Craig Avenue, Charlotte, NC 28211 · CCN 345238
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 180
- Avg residents/day
- 143.3
- Phone
- 7043652620
Inspection history vs North Carolina & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | North Carolina avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-03-27 | 10 | 5.6 | 9.5 | +4.4 worse |
| 2 | 2023-12-08 | 6 | 7.2 | 9.8 | -1.2 better |
| 3 | 2022-04-28 | 3 | 7.4 | 9.3 | -4.4 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 4 |
| Nursing and physician services | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 2 |
| Environmental | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.40 | 44.3% |
| RN staffing (reported) | 0.38 | 26.7% |
| Total nurse staffing (adjusted) | 3.86 | — |
Fines & penalties
- Total fines
- $40,250
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- WHITE OAK MANAGEMENT
- Facilities in chain
- 14
- Chain avg overall
- 3.40 / 5
Inspection citations (19)1 immediate jeopardy
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-11-18 · Health · corrected 2025-11-25
Potential for more than minimal harm
- DF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-11-18 · Health · corrected 2025-11-25
Potential for more than minimal harm
- JF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-10-27 · Health · corrected 2025-11-22
Immediate jeopardy
- DF0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.2025-10-27 · Health · corrected 2025-11-22
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-10-27 · Health · corrected 2025-11-22
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-03-27 · Health · corrected 2025-04-24
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-03-27 · Health · corrected 2025-04-24
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-03-27 · Health · corrected 2025-04-24
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-03-27 · Health · corrected 2025-04-24
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-03-27 · Health · corrected 2025-04-24
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- DF0626Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- DF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- DF0808Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.2023-12-08 · Health · corrected 2024-01-05
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2022-04-28 · Health · corrected 2022-05-20
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2022-04-28 · Health · corrected 2022-05-20
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-04-28 · Health · corrected 2022-05-20
Potential for more than minimal harm
Ownership
No ownership records.
Other facilities in Charlotte
| Name | Overall | Beds |
|---|---|---|
| Mecklenburg Heath and Rehabilitation | ★★★★★ | 100 |
| Brookdale Carriage Club Providence | ★★★★☆ | 14 |
| Briar Creek Health Center | ★★★★☆ | 6 |
| Sardis Oaks | ★★★★☆ | 124 |
| Sharon Towers | ★★★★☆ | 19 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.