Pavilion Health Center at Brightmore
10011 Providence Road West, Charlotte, NC 28277 · CCN 345563
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 108
- Avg residents/day
- 96.3
- Phone
- 9802458500
Inspection history vs North Carolina & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | North Carolina avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-07-03 | 7 | 5.6 | 9.5 | +1.4 worse |
| 2 | 2024-03-26 | 19 | 7.2 | 9.8 | +11.8 worse |
| 3 | 2022-09-29 | 5 | 7.4 | 9.3 | -2.4 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 1 |
| Quality of life and care | 2 |
| Resident assessment and care planning | 3 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.42 | 47.2% |
| RN staffing (reported) | 0.44 | 53.8% |
| Total nurse staffing (adjusted) | 3.73 | — |
Fines & penalties
- Total fines
- $112,580
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- LIBERTY SENIOR LIVING
- Facilities in chain
- 35
- Chain avg overall
- 2.60 / 5
Inspection citations (31)3 immediate jeopardy3 actual harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-12-09 · Health
Immediate jeopardy
- DF0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2025-07-03 · Health · corrected 2025-07-11
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-03-26 · Health · corrected 2024-04-18
Immediate jeopardy
- DF0602Protect each resident from the wrongful use of the resident's belongings or money.2024-03-26 · Health · corrected 2024-01-06
Potential for more than minimal harm
- DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- EF0679Provide activities to meet all resident's needs.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- CF0732Post nurse staffing information every day.2024-03-26 · Health · corrected 2024-04-16
Potential for minimal harm
- JF0760Ensure that residents are free from significant medication errors.2024-03-26 · Health · corrected 2024-04-18
Immediate jeopardy
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-03-26 · Health · corrected 2024-04-18
Potential for more than minimal harm
- GF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2022-09-29 · Health · corrected 2022-10-17
Actual harm
- BF0641Ensure each resident receives an accurate assessment.2022-09-29 · Health · corrected 2022-10-17
Potential for minimal harm
- GF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-09-29 · Health · corrected 2022-10-17
Actual harm
- GF0692Provide enough food/fluids to maintain a resident's health.2022-09-29 · Health · corrected 2022-10-17
Actual harm
- DF0880Provide and implement an infection prevention and control program.2022-09-29 · Health · corrected 2022-10-17
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| LONG TERM CARE MANAGEMENT SERVICES LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2011-03-10 |
| MCNEILL, JOHN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | 2014-01-22 |
| MCNEILL, RONALD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 50% | 2014-01-22 |
| LONG TERM CARE MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2011-03-10 |
| BORK, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-01-22 |
| CALCUTT, JOESEPH V | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-01-22 |
| MCNEILL, JOHN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2011-03-10 |
| MCNEILL, RONALD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2011-03-10 |
| PURIFOY, PENNY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-01-22 |
| WILSON, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-01-22 |
| BORK, MATTHEW | Individual | CORPORATE DIRECTOR | — | 2014-01-22 |
| MILLER, ROBERT | Individual | CORPORATE DIRECTOR | — | 2024-09-01 |
| PURIFOY, PENNY | Individual | CORPORATE DIRECTOR | — | 2014-01-22 |
| WILSON, JEFFREY | Individual | CORPORATE DIRECTOR | — | 2014-01-22 |
| CALCUTT, JOESEPH V | Individual | CORPORATE OFFICER | — | 2014-01-22 |
| KROB, JAMES | Individual | W-2 MANAGING EMPLOYEE | — | 2018-10-18 |
Other facilities in Charlotte
| Name | Overall | Beds |
|---|---|---|
| Mecklenburg Heath and Rehabilitation | ★★★★★ | 100 |
| Brookdale Carriage Club Providence | ★★★★☆ | 14 |
| Briar Creek Health Center | ★★★★☆ | 6 |
| Sardis Oaks | ★★★★☆ | 124 |
| Sharon Towers | ★★★★☆ | 19 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.