HEART OF THE OZARKS HEALTHCARE CENTER
2004 CRESTVIEW STREET, AVA, MO 65608 · CCN 265254
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 73.8
- Phone
- 4176834129
Inspection history vs Missouri & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Missouri avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-08-22 | 7 | 11.9 | 9.5 | -4.9 better |
| 2 | 2022-11-03 | 8 | 13.0 | 9.8 | -5.0 better |
| 3 | 2019-10-22 | 8 | 11.0 | 9.3 | -3.0 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 3 |
| Nursing and physician services | 1 |
| Resident rights | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.24 | 56.9% |
| RN staffing (reported) | 0.57 | 50.0% |
| Total nurse staffing (adjusted) | 3.22 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (23)
- EF0728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.2025-03-25 · Health · corrected 2025-05-09
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- DF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-08-22 · Health · corrected 2024-10-06
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-05-03 · Health · corrected 2024-05-24
Potential for more than minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- EF0638Assure that each resident’s assessment is updated at least once every 3 months.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- FF0908Keep all essential equipment working safely.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2022-11-03 · Health · corrected 2022-12-18
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2019-10-22 · Health · corrected 2019-12-19
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- EF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- EF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
- EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2019-10-22 · Health · corrected 2019-12-06
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| AVA EXEMPT TR | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2004-04-23 |
| AGH1 LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2016-12-02 |
| SOVEREIGN HEALTHCARE GROUP LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-04-23 |
| BEDELL, DONALD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2004-04-23 |
| CAVERO, FERNANDO | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-09-01 |
| CUTBIRTH, BRANDEE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-12-19 |
| BEDELL, DONALD | Individual | CORPORATE DIRECTOR | — | 2004-04-23 |
| BEAIRD, TODD | Individual | CORPORATE OFFICER | — | 2022-01-01 |
| BEDELL, DONALD | Individual | CORPORATE OFFICER | — | 2004-04-23 |
Other facilities in AVA
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.