BROOKE HAVEN HEALTHCARE
1410 NORTH KENTUCKY AVENUE, WEST PLAINS, MO 65775 · CCN 265400
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 120
- Avg residents/day
- 64.2
- Phone
- 4172567975
Inspection history vs Missouri & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Missouri avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-12-06 | 15 | 11.9 | 9.5 | +3.1 worse |
| 2 | 2023-07-06 | 6 | 13.0 | 9.8 | -7.0 better |
| 3 | 2020-03-09 | 3 | 11.0 | 9.3 | -8.0 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 4 |
| Resident assessment and care planning | 2 |
| Nursing and physician services | 1 |
| Resident rights | 1 |
| Nutrition and dietary | 2 |
| Pharmacy service | 3 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.91 | 50.7% |
| RN staffing (reported) | 0.36 | 69.2% |
| Total nurse staffing (adjusted) | 4.17 | — |
Fines & penalties
- Total fines
- $10,033
- Number of fines
- 1
- Number of penalties
- 1
- Payment denials
- 0
Inspection citations (24)1 actual harm
- DF0570Assure the security of all personal funds of residents deposited with the facility.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-12-06 · Health · corrected 2025-01-15
Actual harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0699Provide care or services that was trauma informed and/or culturally competent.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0732Post nurse staffing information every day.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0814Dispose of garbage and refuse properly.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0881Implement a program that monitors antibiotic use.2024-12-06 · Health · corrected 2025-01-15
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-03-01 · Health · corrected 2024-04-09
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-07-12 · Health · corrected 2023-08-26
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-07-06 · Health · corrected 2023-08-20
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-07-06 · Health · corrected 2023-08-20
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-07-06 · Health · corrected 2023-08-20
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-07-06 · Health · corrected 2023-08-20
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2023-07-06 · Health · corrected 2023-08-20
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-06-06 · Health · corrected 2023-07-17
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2020-03-09 · Health · corrected 2020-04-17
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| WILLOW HEALTH CARE INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2003-11-01 |
| WILLOW HEALTH CARE INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2003-11-01 |
| ALTER, SHIRLEY | Individual | CORPORATE DIRECTOR | — | 2019-07-02 |
| AUALA, ELQUIN | Individual | CORPORATE DIRECTOR | — | 2004-05-11 |
| OGDEN, JAMES | Individual | CORPORATE DIRECTOR | — | 2004-05-11 |
| ALTER, SHIRLEY | Individual | W-2 MANAGING EMPLOYEE | — | 2019-07-02 |
| CLARK, SHEILA | Individual | W-2 MANAGING EMPLOYEE | — | 2010-12-01 |
| MILLER, SHERRY | Individual | W-2 MANAGING EMPLOYEE | — | 2009-09-01 |
| MILLER, SHERRY | Individual | CORPORATE OFFICER | — | 2009-09-01 |
| WILLIAMSON, JACKIE | Individual | W-2 MANAGING EMPLOYEE | — | 2009-10-14 |
Other facilities in WEST PLAINS
| Name | Overall | Beds |
|---|---|---|
| NHC HEALTHCARE, WEST PLAINS | ★★★★★ | 114 |
| WEST VUE NURSING AND REHABILITATION CENTER | ★★★★★ | 130 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.