Starfile

Starfile / Massachusetts

WORCESTER REHABILITATION & HEALTH CARE CENTER

119 PROVIDENCE STREET, WORCESTER, MA 01604 · CCN 225199

Ratings

Overall
★★☆☆☆ 2
Health inspection
★★☆☆☆ 2
Quality measures
★★☆☆☆ 2
Staffing
★★★☆☆ 3

Facility

Ownership type
For profit - Partnership
Certified beds
160
Avg residents/day
134.2
Phone
5088605000

Inspection history vs Massachusetts & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

CycleInspection dateThis facilityMassachusetts avgNational avgvs state
12025-05-20108.99.5+1.1 worse
22024-03-192510.09.8+15.0 worse
32022-09-222012.79.3+7.3 worse

Cycle 1 deficiencies by category

CategoryDeficiencies
Quality of life and care4
Resident assessment and care planning1
Resident rights3
Pharmacy service1
Infection control1

Staffing (hours per resident per day)

MetricThis facilityTurnover
Total nurse staffing (reported)3.3229.0%
RN staffing (reported)0.4938.9%
Total nurse staffing (adjusted)3.38

Fines & penalties

Total fines
$81,776
Number of fines
3
Number of penalties
3
Payment denials
0

Chain

Chain
ATHENA HEALTHCARE SYSTEMS
Facilities in chain
24
Chain avg overall
1.70 / 5

Inspection citations (55)2 actual harm

  1. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-10-21 · Health · corrected 2025-10-01

    Potential for more than minimal harm

  2. DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  3. DF0558Reasonably accommodate the needs and preferences of each resident.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  4. DF0685Assist a resident in gaining access to vision and hearing services.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  5. DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  6. DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  7. DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  8. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  9. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  10. DF0880Provide and implement an infection prevention and control program.2025-05-20 · Health · corrected 2025-06-30

    Potential for more than minimal harm

  11. FF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  12. EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  13. DF0687Provide appropriate foot care.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  14. DF0692Provide enough food/fluids to maintain a resident's health.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  15. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  16. FF0865Have a plan that describes the process for conducting QAPI and QAA activities.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  17. FF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  18. DF0924Put firmly secured handrails on each side of hallways.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  19. FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2024-10-02 · Health · corrected 2024-11-09

    Potential for more than minimal harm

  20. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-05-15 · Health · corrected 2024-06-13

    Potential for more than minimal harm

  21. DF0760Ensure that residents are free from significant medication errors.2024-05-15 · Health · corrected 2024-06-13

    Potential for more than minimal harm

  22. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-05-15 · Health · corrected 2024-06-13

    Potential for more than minimal harm

  23. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  24. DF0641Ensure each resident receives an accurate assessment.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  25. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  26. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  27. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  28. DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  29. DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  30. DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  31. DF0699Provide care or services that was trauma informed and/or culturally competent.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  32. DF0710Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  33. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  34. DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  35. DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-03-19 · Health · corrected 2024-04-30

    Potential for more than minimal harm

  36. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-09 · Health · corrected 2024-01-17

    Potential for more than minimal harm

  37. DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-01-09 · Health · corrected 2024-01-18

    Potential for more than minimal harm

  38. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-09-27 · Health · corrected 2023-10-02

    Potential for more than minimal harm

  39. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-09-27 · Health · corrected 2023-09-25

    Actual harm

  40. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-09-27 · Health · corrected 2023-09-30

    Potential for more than minimal harm

  41. GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-07-17 · Health · corrected 2023-06-30

    Actual harm

  42. DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2023-07-17 · Health · corrected 2023-08-09

    Potential for more than minimal harm

  43. DF0558Reasonably accommodate the needs and preferences of each resident.2023-04-04 · Health · corrected 2023-05-12

    Potential for more than minimal harm

  44. DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  45. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  46. CF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2022-09-22 · Health · corrected 2022-10-29

    Potential for minimal harm

  47. CF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2022-09-22 · Health · corrected 2022-10-29

    Potential for minimal harm

  48. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  49. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  50. DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  51. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  52. EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  53. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  54. DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

  55. DF0880Provide and implement an infection prevention and control program.2022-09-22 · Health · corrected 2022-10-29

    Potential for more than minimal harm

Ownership

OwnerTypeRolePercentSince
ATHENA HEALTH CARE SYSTEMS MA R LLCOrganization5% OR GREATER DIRECT OWNERSHIP INTEREST100%2012-09-01
SANTILLI, LAWRENCEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST74%2019-05-01
MOSIER, MICHAELIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST6%2012-09-01
CHAKALOS-SANTILLI, VALERIEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST5%2012-09-01
ATHENA HEALTH CARE ASSOCIATES, INC.OrganizationOPERATIONAL/MANAGERIAL CONTROL2012-09-01
SANTILLI, LAWRENCEIndividualCORPORATE OFFICER2012-09-01
KAUFMAN, DANIELLEIndividualW-2 MANAGING EMPLOYEE2018-07-01
MOSIER, MICHAELIndividualW-2 MANAGING EMPLOYEE2012-09-01
CURTIS, DIANEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST2012-09-01
WHITCRAFT, CARLYIndividualW-2 MANAGING EMPLOYEE2019-05-01
REZENDES, LORRIEIndividual5% OR GREATER INDIRECT OWNERSHIP INTEREST2012-09-01

Other facilities in WORCESTER

NameOverallBeds
WEST SIDE HOUSE LTC FACILITY★★★★★91
Jewish Healthcare Center★★★★★141
Knollwood Nursing Center★★★★★82
LUTHERAN REHABILITATION AND SKILLED CARE CENTER★★★★★150
HOLY TRINITY EASTERN ORTHODOX N & R CENTER★★★★★113

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.