WORCESTER REHABILITATION & HEALTH CARE CENTER
119 PROVIDENCE STREET, WORCESTER, MA 01604 · CCN 225199
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Partnership
- Certified beds
- 160
- Avg residents/day
- 134.2
- Phone
- 5088605000
Inspection history vs Massachusetts & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Massachusetts avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-05-20 | 10 | 8.9 | 9.5 | +1.1 worse |
| 2 | 2024-03-19 | 25 | 10.0 | 9.8 | +15.0 worse |
| 3 | 2022-09-22 | 20 | 12.7 | 9.3 | +7.3 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 4 |
| Resident assessment and care planning | 1 |
| Resident rights | 3 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.32 | 29.0% |
| RN staffing (reported) | 0.49 | 38.9% |
| Total nurse staffing (adjusted) | 3.38 | — |
Fines & penalties
- Total fines
- $81,776
- Number of fines
- 3
- Number of penalties
- 3
- Payment denials
- 0
Chain
- Chain
- ATHENA HEALTHCARE SYSTEMS
- Facilities in chain
- 24
- Chain avg overall
- 1.70 / 5
Inspection citations (55)2 actual harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-10-21 · Health · corrected 2025-10-01
Potential for more than minimal harm
- DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0685Assist a resident in gaining access to vision and hearing services.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-05-20 · Health · corrected 2025-06-30
Potential for more than minimal harm
- FF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- DF0687Provide appropriate foot care.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- FF0865Have a plan that describes the process for conducting QAPI and QAA activities.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- FF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- DF0924Put firmly secured handrails on each side of hallways.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2024-10-02 · Health · corrected 2024-11-09
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-05-15 · Health · corrected 2024-06-13
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2024-05-15 · Health · corrected 2024-06-13
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-05-15 · Health · corrected 2024-06-13
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0699Provide care or services that was trauma informed and/or culturally competent.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0710Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2024-03-19 · Health · corrected 2024-04-30
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-09 · Health · corrected 2024-01-17
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-01-09 · Health · corrected 2024-01-18
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-09-27 · Health · corrected 2023-10-02
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-09-27 · Health · corrected 2023-09-25
Actual harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-09-27 · Health · corrected 2023-09-30
Potential for more than minimal harm
- GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-07-17 · Health · corrected 2023-06-30
Actual harm
- DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2023-07-17 · Health · corrected 2023-08-09
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2023-04-04 · Health · corrected 2023-05-12
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- CF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2022-09-22 · Health · corrected 2022-10-29
Potential for minimal harm
- CF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2022-09-22 · Health · corrected 2022-10-29
Potential for minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2022-09-22 · Health · corrected 2022-10-29
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA R LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2012-09-01 |
| SANTILLI, LAWRENCE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 74% | 2019-05-01 |
| MOSIER, MICHAEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 6% | 2012-09-01 |
| CHAKALOS-SANTILLI, VALERIE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 5% | 2012-09-01 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2012-09-01 |
| SANTILLI, LAWRENCE | Individual | CORPORATE OFFICER | — | 2012-09-01 |
| KAUFMAN, DANIELLE | Individual | W-2 MANAGING EMPLOYEE | — | 2018-07-01 |
| MOSIER, MICHAEL | Individual | W-2 MANAGING EMPLOYEE | — | 2012-09-01 |
| CURTIS, DIANE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2012-09-01 |
| WHITCRAFT, CARLY | Individual | W-2 MANAGING EMPLOYEE | — | 2019-05-01 |
| REZENDES, LORRIE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2012-09-01 |
Other facilities in WORCESTER
| Name | Overall | Beds |
|---|---|---|
| WEST SIDE HOUSE LTC FACILITY | ★★★★★ | 91 |
| Jewish Healthcare Center | ★★★★★ | 141 |
| Knollwood Nursing Center | ★★★★★ | 82 |
| LUTHERAN REHABILITATION AND SKILLED CARE CENTER | ★★★★★ | 150 |
| HOLY TRINITY EASTERN ORTHODOX N & R CENTER | ★★★★★ | 113 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.