WEBSTER MANOR REHABILITATION & HEALTH CARE CENTER
745 SCHOOL STREET, WEBSTER, MA 01570 · CCN 225283
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 135
- Avg residents/day
- 123.5
- Phone
- 5089490644
Inspection history vs Massachusetts & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Massachusetts avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-04-10 | 13 | 8.9 | 9.5 | +4.1 worse |
| 2 | 2024-03-01 | 13 | 10.0 | 9.8 | +3.0 worse |
| 3 | 2022-10-05 | 14 | 12.7 | 9.3 | +1.3 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 3 |
| Resident assessment and care planning | 1 |
| Nursing and physician services | 1 |
| Resident rights | 2 |
| Nutrition and dietary | 4 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 2.99 | 36.9% |
| RN staffing (reported) | 0.62 | 29.4% |
| Total nurse staffing (adjusted) | 2.98 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- ATHENA HEALTHCARE SYSTEMS
- Facilities in chain
- 24
- Chain avg overall
- 1.70 / 5
Inspection citations (40)
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0744Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-04-10 · Health · corrected 2025-05-25
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-03-01 · Health · corrected 2024-03-28
Potential for more than minimal harm
- BF0641Ensure each resident receives an accurate assessment.2024-03-01 · Health · corrected 2024-04-01
Potential for minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-03-01 · Health · corrected 2024-03-26
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- FF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-03-01 · Health · corrected 2024-04-17
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-03-01 · Health · corrected 2024-04-12
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- BF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2024-03-01 · Health · corrected 2024-03-27
Potential for minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-03-01 · Health · corrected 2024-04-05
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2023-06-14 · Health · corrected 2023-07-14
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0687Provide appropriate foot care.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- DF0885Report COVID19 data to residents and families.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
- FF0886Perform COVID19 testing on residents and staff.2022-10-05 · Health · corrected 2022-11-16
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA III LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2014-06-01 |
| SANTILLI, LAWRENCE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 62% | 2020-12-15 |
| MOSIER, MICHAEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 7% | 2016-11-18 |
| CHAKALOS-SANTILLI, VALERIE | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 6% | 2015-07-01 |
| KAUFMAN, DANIELLE | Individual | W-2 MANAGING EMPLOYEE | — | 2018-07-01 |
| MOSIER, MICHAEL | Individual | W-2 MANAGING EMPLOYEE | — | 2014-06-01 |
| REZENDES, LORRIE | Individual | W-2 MANAGING EMPLOYEE | — | 2013-10-11 |
| SENRA, PRISCILLA | Individual | W-2 MANAGING EMPLOYEE | — | 2020-12-15 |
| WHITCRAFT, CARLY | Individual | W-2 MANAGING EMPLOYEE | — | 2019-05-01 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2014-06-01 |
| SANTILLI, LAWRENCE | Individual | CORPORATE OFFICER | — | 2013-10-11 |
| CURTIS, DIANE | Individual | W-2 MANAGING EMPLOYEE | — | 2014-06-01 |
Other facilities in WEBSTER
| Name | Overall | Beds |
|---|---|---|
| BROOKSIDE REHABILITATION AND HEALTHCARE CENTER | ★★☆☆☆ | 81 |
| LANESSA EXTENDED CARE | ★☆☆☆☆ | 96 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.