Highlands, The
335 NICHOLS ROAD, FITCHBURG, MA 01420 · CCN 225315
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 168
- Avg residents/day
- 154.5
- Phone
- 9783434411
Inspection history vs Massachusetts & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Massachusetts avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-11-25 | 7 | 8.9 | 9.5 | -1.9 better |
| 2 | 2024-07-23 | 6 | 10.0 | 9.8 | -4.0 better |
| 3 | 2023-03-20 | 5 | 12.7 | 9.3 | -7.7 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident assessment and care planning | 2 |
| Nutrition and dietary | 1 |
| Administration | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.00 | 30.8% |
| RN staffing (reported) | 0.46 | 48.0% |
| Total nurse staffing (adjusted) | 3.77 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- LIFE CARE CENTERS OF AMERICA
- Facilities in chain
- 194
- Chain avg overall
- 3.50 / 5
Inspection citations (18)
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- DF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-11-25 · Health · corrected 2025-12-19
Potential for more than minimal harm
- BF0641Ensure each resident receives an accurate assessment.2024-07-23 · Health · corrected 2024-08-16
Potential for minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-07-23 · Health · corrected 2024-08-16
Potential for more than minimal harm
- EF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-07-23 · Health · corrected 2024-08-16
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-07-23 · Health · corrected 2024-08-16
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-07-23 · Health · corrected 2024-08-16
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-07-23 · Health · corrected 2024-08-16
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-03-20 · Health · corrected 2023-04-03
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-03-20 · Health · corrected 2023-04-03
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2023-03-20 · Health · corrected 2023-04-03
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-03-20 · Health · corrected 2023-04-03
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-03-09 · Health · corrected 2023-03-30
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PRESTON, FORREST | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 99% | 2004-04-19 |
| LIFE CARE CENTERS OF AMERICA, INC. | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2005-06-30 |
| CROSS, CINDY | Individual | CORPORATE OFFICER | — | 2004-04-19 |
| THURMOND, JOAN | Individual | CORPORATE OFFICER | — | 2004-04-19 |
| BONILLA, CARLOS-ANDRES | Individual | W-2 MANAGING EMPLOYEE | — | 2018-09-01 |
Other facilities in FITCHBURG
| Name | Overall | Beds |
|---|---|---|
| FITCHBURG HEALTHCARE | ★★☆☆☆ | 160 |
| FITCHBURG REHABILITATION AND NURSING CENTER | ★☆☆☆☆ | 87 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.