Village Health Care at The Glen
403 E. Flournoy Lucas, Shreveport, LA 71115 · CCN 195533
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 126
- Avg residents/day
- 101.3
- Phone
- 3182133500
Inspection history vs Louisiana & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Louisiana avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-05-15 | 8 | 8.3 | 9.5 | -0.3 better |
| 2 | 2024-04-11 | 9 | 9.0 | 9.8 | at state average |
| 3 | 2023-05-10 | 3 | 8.0 | 9.3 | -5.0 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 2 |
| Resident assessment and care planning | 2 |
| Pharmacy service | 1 |
| Environmental | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.42 | 47.9% |
| RN staffing (reported) | 0.18 | 16.7% |
| Total nurse staffing (adjusted) | 4.72 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (20)
- EF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- EF0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- EF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-05-15 · Health · corrected 2025-06-03
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2025-05-15 · Health · corrected 2025-06-23
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-02-12 · Health · corrected 2025-03-27
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-09-04 · Health · corrected 2024-10-04
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-09-04 · Health · corrected 2024-10-04
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2024-08-06 · Health · corrected 2024-09-19
Potential for more than minimal harm
- EF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-06-24 · Health · corrected 2024-08-02
Potential for more than minimal harm
- EF0697Provide safe, appropriate pain management for a resident who requires such services.2024-05-08 · Health · corrected 2024-06-13
Potential for more than minimal harm
- EF0637Assess the resident when there is a significant change in condition2024-04-11 · Health · corrected 2024-05-24
Potential for more than minimal harm
- EF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2024-04-11 · Health · corrected 2024-05-24
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-04-11 · Health · corrected 2024-05-24
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-12-19 · Health · corrected 2024-01-31
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-05-10 · Health · corrected 2023-06-23
Potential for more than minimal harm
- DF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2023-05-10 · Health · corrected 2023-06-23
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| THE GLEN RETIREMENT SYSTEM | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 1966-01-01 |
| THE GLEN RETIREMENT SYSTEM | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1966-01-01 |
| BURNS, DEE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-01-01 |
| WILLIAMS, DEBRA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2015-08-18 |
| BOLTON, MICHAEL | Individual | CORPORATE DIRECTOR | — | 2024-05-01 |
| DOCKENDORF, NOREEN | Individual | CORPORATE DIRECTOR | — | 2024-05-01 |
| FULLER, JEANNE | Individual | CORPORATE DIRECTOR | — | 2021-05-01 |
| MCGOWEN, CHERYL | Individual | CORPORATE DIRECTOR | — | 2022-05-01 |
| RICE, BARBARA | Individual | CORPORATE DIRECTOR | — | 2024-05-01 |
| SIMMONS, MARLA | Individual | CORPORATE DIRECTOR | — | 2018-05-01 |
| TERRY, BARBARA | Individual | CORPORATE DIRECTOR | — | 2010-05-01 |
| WASHINGTON, ALLISON | Individual | CORPORATE DIRECTOR | — | 2020-05-01 |
| WESTMORELAND, MARTI | Individual | CORPORATE DIRECTOR | — | 2014-05-01 |
| WILLIAMS, CYNTHIA | Individual | CORPORATE DIRECTOR | — | 2024-05-01 |
| WILLIAMS, JOANN | Individual | CORPORATE DIRECTOR | — | 2023-05-01 |
| BURNS, DEE | Individual | CORPORATE OFFICER | — | 2024-01-01 |
| WILLIAMS, DEBRA | Individual | CORPORATE OFFICER | — | 2015-08-18 |
Other facilities in Shreveport
| Name | Overall | Beds |
|---|---|---|
| Live Oak | ★★★★☆ | 160 |
| Roseview Nursing and Rehabilitation Center | ★★☆☆☆ | 124 |
| Highland Place Rehab and Nursing Center | ★☆☆☆☆ | 227 |
| Southern Oaks Nursing & Rehabilitation Center | ★☆☆☆☆ | 61 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.