HILO BENIOFF MEDICAL CENTER
1190 WAIANUENUE AVENUE, HILO, HI 96720 · CCN 125002
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★★★ 5
Facility
- Ownership type
- Government - State
- Certified beds
- 52
- Avg residents/day
- 52.7
- Phone
- 8089323000
Inspection history vs Hawaii & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Hawaii avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-02-07 | 15 | 10.7 | 9.5 | +4.3 worse |
| 2 | 2024-01-11 | 1 | 12.4 | 9.8 | -11.4 better |
| 3 | 2022-10-24 | 7 | 12.4 | 9.3 | -5.4 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 4 |
| Resident assessment and care planning | 2 |
| Nursing and physician services | 1 |
| Resident rights | 3 |
| Pharmacy service | 2 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 6.01 | 30.4% |
| RN staffing (reported) | 1.48 | 35.0% |
| Total nurse staffing (adjusted) | 5.89 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- HAWAII HEALTH SYSTEMS CORPORATION
- Facilities in chain
- 6
- Chain avg overall
- 4.00 / 5
Inspection citations (23)1 actual harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0710Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- FF0943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.2025-02-07 · Health · corrected 2025-03-24
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-01-11 · Health · corrected 2024-01-26
Potential for more than minimal harm
- DF0551Give the resident's representative the ability to exercise the resident's rights.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-10-24 · Health · corrected 2022-12-16
Actual harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2022-10-24 · Health · corrected 2022-12-16
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| HAWAII HEALTH SYSTEMS CORPORATION | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1996-07-01 |
| BELCHER, DANIEL | Individual | CORPORATE DIRECTOR | — | 2020-06-01 |
| BRINKMAN, DANIEL | Individual | CORPORATE DIRECTOR | — | 2007-07-02 |
| FARIAS, CHAD | Individual | CORPORATE DIRECTOR | — | 2021-03-01 |
| GOMEZ, LARA | Individual | CORPORATE DIRECTOR | — | 2022-11-01 |
| GRAY, JERRY | Individual | CORPORATE DIRECTOR | — | 2017-02-01 |
| IGNACIO, JAY | Individual | CORPORATE DIRECTOR | — | 2019-04-01 |
| KUROHARA, RANDALL | Individual | CORPORATE DIRECTOR | — | 2021-02-01 |
| NUNOKAWA, CLARYSSE | Individual | CORPORATE DIRECTOR | — | 2019-06-01 |
| SAKO, DEANNA | Individual | CORPORATE DIRECTOR | — | 2018-09-01 |
| SKRUCH, JOSEPH | Individual | CORPORATE DIRECTOR | — | 2022-03-15 |
| SMITH, STEPHEN | Individual | CORPORATE DIRECTOR | — | 2018-02-24 |
| WONG, YVONNE | Individual | CORPORATE DIRECTOR | — | 2022-10-01 |
| YAMANAKA, RAE | Individual | CORPORATE DIRECTOR | — | 2016-05-17 |
| ZELKO-SCHLUETER, JENNIFER | Individual | CORPORATE DIRECTOR | — | 2022-07-01 |
| HO, BRENDA | Individual | CORPORATE OFFICER | — | 2016-07-01 |
| WALTJEN, JONI | Individual | W-2 MANAGING EMPLOYEE | — | 2001-04-23 |
Other facilities in HILO
| Name | Overall | Beds |
|---|---|---|
| LIFE CARE CENTER OF HILO | ★★★☆☆ | 252 |
| HALE ANUENUE RESTORATIVE CARE | ★★★☆☆ | 120 |
| YUKIO OKUTSU STATE VETERANS HOME | ★★★☆☆ | 95 |
| LEGACY HILO REHABILITATION & NURSING CENTER | ★★★☆☆ | 100 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.