TOUCHPOINTS AT MANCHESTER
333 BIDWELL ST, MANCHESTER, CT 06040 · CCN 075314
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★★☆ 4
- Quality measures
- — —
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 127
- Avg residents/day
- 115.3
- Phone
- 8605333086
Inspection history vs Connecticut & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Connecticut avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-08-13 | 6 | 13.3 | 9.5 | -7.3 better |
| 2 | 2023-07-25 | 19 | 13.2 | 9.8 | +5.8 worse |
| 3 | 2021-06-30 | 4 | 8.6 | 9.3 | -4.6 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 1 |
| Resident assessment and care planning | 2 |
| Resident rights | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.08 | 26.4% |
| RN staffing (reported) | 0.48 | 35.3% |
| Total nurse staffing (adjusted) | 3.44 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- ICARE HEALTH NETWORK
- Facilities in chain
- 12
- Chain avg overall
- 2.90 / 5
Inspection citations (29)
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-09-02 · Health · corrected 2025-11-13
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-08-13 · Health · corrected 2025-09-23
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-08-13 · Health · corrected 2025-09-23
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-08-13 · Health · corrected 2025-09-23
Potential for more than minimal harm
- BF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-08-13 · Health · corrected 2025-09-23
Potential for minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-06-20 · Health · corrected 2025-07-22
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-02-28 · Health · corrected 2025-04-11
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-02-28 · Health · corrected 2025-04-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-02-28 · Health · corrected 2025-04-11
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0730Observe each nurse aide's job performance and give regular training.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.2023-07-25 · Health · corrected 2023-09-05
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2021-06-30 · Health · corrected 2021-08-11
Potential for more than minimal harm
- EF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2021-06-30 · Health · corrected 2021-08-11
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2021-06-30 · Health · corrected 2021-08-11
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2021-06-30 · Health · corrected 2021-08-11
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| BIDWELL CARE CENTER, LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2003-12-01 |
| APEX ADVISORS | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2003-12-01 |
| EXECUTIVE ADVISORS, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2003-12-01 |
| NOBLE INVESTMENT TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2003-12-01 |
| PLAZA INVESTMENT TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2003-12-01 |
| WRIGHT, CHRISTOPHER | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2003-12-01 |
| BIDWELL CARE CENTER, LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2003-12-01 |
| WRIGHT, CHRISTOPHER | Individual | CORPORATE OFFICER | — | 2003-12-01 |
| NEAGLE, PATRICK | Individual | W-2 MANAGING EMPLOYEE | — | 2019-01-18 |
Other facilities in MANCHESTER
| Name | Overall | Beds |
|---|---|---|
| MANCHESTER REHABILITATION AND HEALTHCARE CENTER | ★★★★★ | 126 |
| WESTSIDE CARE CENTER | ★★☆☆☆ | 162 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.