WEBSTER HOUSE
437 WEBSTER STREET, PALO ALTO, CA 94301 · CCN 555156
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★★ 5
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 145
- Avg residents/day
- 62.4
- Phone
- 6503283300
Inspection history vs California & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | California avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-01-30 | 2 | 15.6 | 9.5 | -13.6 better |
| 2 | 2023-02-27 | 15 | 17.4 | 9.8 | -2.4 better |
| 3 | 2019-11-15 | 6 | 17.1 | 9.3 | -11.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.44 | 29.3% |
| RN staffing (reported) | 0.69 | 50.0% |
| Total nurse staffing (adjusted) | 5.13 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- FRONT PORCH
- Facilities in chain
- 9
- Chain avg overall
- 4.60 / 5
Inspection citations (23)
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-01-30 · Health · corrected 2025-02-20
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-01-30 · Health · corrected 2025-02-18
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-07-20 · Health · corrected 2023-08-15
Potential for more than minimal harm
- DF0637Assess the resident when there is a significant change in condition2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- EF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.2023-02-27 · Health · corrected 2023-03-29
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-02-27 · Health · corrected 2023-03-25
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-11-15 · Health · corrected 2019-12-03
Potential for more than minimal harm
- DF0790Provide routine and 24-hour emergency dental care for each resident.2019-11-15 · Health · corrected 2019-12-03
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2019-11-15 · Health · corrected 2019-12-03
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2019-11-15 · Health · corrected 2019-12-03
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2019-11-15 · Health · corrected 2019-12-03
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| FRONT PORCH COMMUNITIES AND SERVICES | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2022-04-01 |
| AKOPYAN, GEVORK | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-10-12 |
| CAIRNS, DAWN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-04-01 |
| ICHIEN, CHRISTOPHER | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2018-06-04 |
| JORDAN, MARIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-12-19 |
| KELLY, SEAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-03-06 |
| MCMULLIN, MARY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-04-01 |
| OLSON, KARI | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-04-01 |
| SALVADOR, EDUARDO | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-04-01 |
| SELLECK, TIMOTHY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-02-21 |
| DURANTEAU, NANCY | Individual | CORPORATE DIRECTOR | — | 2021-04-01 |
| FORTE, VINCENT | Individual | CORPORATE DIRECTOR | — | 2021-04-01 |
| HANDY, JOANNE | Individual | CORPORATE DIRECTOR | — | 2021-04-01 |
| JACOBS, LAURA | Individual | CORPORATE DIRECTOR | — | 2019-01-01 |
| KROEKER, KEVIN | Individual | CORPORATE DIRECTOR | — | 2018-01-01 |
| MCGOVERN, MARION | Individual | CORPORATE DIRECTOR | — | 2017-01-01 |
| PROCTOR, DEBORAH | Individual | CORPORATE DIRECTOR | — | 2017-01-01 |
| SPENCER, PETER | Individual | CORPORATE DIRECTOR | — | 2026-01-01 |
| TONNU, DIEMLAN | Individual | CORPORATE DIRECTOR | — | 2018-01-01 |
| WESSON, OLIVER | Individual | CORPORATE DIRECTOR | — | 2017-01-01 |
| WHITTAKER, SUSAN | Individual | CORPORATE DIRECTOR | — | 2018-01-23 |
| KELLY, SEAN | Individual | CORPORATE OFFICER | — | 2023-03-06 |
| SALVADOR, EDUARDO | Individual | CORPORATE OFFICER | — | 2017-10-03 |
| FREDERICK, MELISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-12-30 |
| VRANICH, RACHEL | Individual | CORPORATE OFFICER | — | 2022-06-17 |
Other facilities in PALO ALTO
| Name | Overall | Beds |
|---|---|---|
| VI AT PALO ALTO | ★★★★★ | 44 |
| PALO ALTO SUB-ACUTE AND REHABILITATION CENTER | ★★★☆☆ | 66 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.