TOWN & COUNTRY
555 EAST MEMORY LANE, SANTA ANA, CA 92706 · CCN 555141
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★★ 5
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 96
- Avg residents/day
- 80.2
- Phone
- 7145477157
Inspection history vs California & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | California avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-11-20 | 25 | 15.6 | 9.5 | +9.4 worse |
| 2 | 2024-09-13 | 18 | 17.4 | 9.8 | +0.6 worse |
| 3 | 2021-11-18 | 9 | 17.1 | 9.3 | -8.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 3 |
| Quality of life and care | 6 |
| Resident assessment and care planning | 4 |
| Resident rights | 1 |
| Nutrition and dietary | 5 |
| Pharmacy service | 2 |
| Environmental | 3 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 5.63 | 30.3% |
| RN staffing (reported) | 0.68 | 36.4% |
| Total nurse staffing (adjusted) | 5.37 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- THE CHRISTIAN AND MISSIONARY ALLIANCE
- Facilities in chain
- 2
- Chain avg overall
- 4.00 / 5
Inspection citations (52)
- BF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2025-11-20 · Health · corrected 2025-12-04
Potential for minimal harm
- DF0605Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.2025-11-20 · Health · corrected 2025-12-05
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- BF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-11-20 · Health · corrected 2025-12-04
Potential for minimal harm
- BF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-11-20 · Health · corrected 2025-12-04
Potential for minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- BF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-11-20 · Health · corrected 2025-12-04
Potential for minimal harm
- DF0805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-11-20 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.2025-11-20 · Health · corrected 2025-12-05
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- EF0909Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.2025-11-20 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0919Make sure that a working call system is available in each resident's bathroom and bathing area.2025-11-20 · Health · corrected 2025-12-04
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2025-07-24 · Health · corrected 2025-08-11
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-07-24 · Health · corrected 2025-08-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-07-24 · Health · corrected 2025-08-11
Potential for more than minimal harm
- BF0880Provide and implement an infection prevention and control program.2024-11-07 · Health · corrected 2024-11-19
Potential for minimal harm
- DF0552Ensure that residents are fully informed and understand their health status, care and treatments.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- BF0583Keep residents' personal and medical records private and confidential.2024-09-13 · Health · corrected 2024-10-02
Potential for minimal harm
- DF0679Provide activities to meet all resident's needs.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2024-09-13 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-09-13 · Health · corrected 2024-10-01
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0813Have a policy regarding use and storage of foods brought to residents by family and other visitors.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- EF0909Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.2024-09-13 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-04-09 · Health · corrected 2024-04-20
Potential for more than minimal harm
- BF0574The resident has the right to receive notices in a format and a language he or she understands.2021-11-18 · Health · corrected 2021-12-15
Potential for minimal harm
- BF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2021-11-18 · Health · corrected 2021-12-15
Potential for minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2021-11-18 · Health · corrected 2021-12-15
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 1976-09-17 |
| THE CHRISTIAN AND MISSIONARY ALLIANCE | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 1976-09-17 |
| GLASGOW, GORDON | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 1983-05-01 |
| GOERZEN, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-08-23 |
| HOLT, PAT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-11 |
| KOLB, GINA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2013-01-01 |
| MELENDEZ, MIRAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2000-10-02 |
| PRECIADO, MARISSA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2016-08-16 |
| ADAMS, JOHN | Individual | CORPORATE DIRECTOR | — | 2024-09-22 |
| BALDES, KEN | Individual | CORPORATE DIRECTOR | — | 2021-04-01 |
| BOLLINS, ROD | Individual | CORPORATE DIRECTOR | — | 2007-09-01 |
| CROWNOVER, KEITH | Individual | CORPORATE DIRECTOR | — | 2022-04-01 |
| ELLIS, ROBERT | Individual | CORPORATE DIRECTOR | — | 2015-09-01 |
| GERLACH, MATTHEW | Individual | CORPORATE DIRECTOR | — | 2022-01-01 |
| KIRK, WILFORD | Individual | CORPORATE DIRECTOR | — | 2022-04-01 |
| LAMENDOLA, JOSEPH | Individual | CORPORATE DIRECTOR | — | 2015-01-01 |
| MORELAND, DAVID | Individual | CORPORATE DIRECTOR | — | 2015-01-01 |
| WALKER, KARI | Individual | CORPORATE DIRECTOR | — | 2017-04-01 |
| WOLFF, AARON | Individual | CORPORATE DIRECTOR | — | 2018-04-01 |
| YI, ROBERT | Individual | CORPORATE DIRECTOR | — | 2013-01-01 |
| GOERZEN, ROBERT | Individual | CORPORATE OFFICER | — | 2021-08-23 |
| KOLB, GINA | Individual | CORPORATE OFFICER | — | 2013-01-20 |
Other facilities in SANTA ANA
| Name | Overall | Beds |
|---|---|---|
| Citrus Post-Acute | ★★☆☆☆ | 144 |
| SOUTH COAST GLOBAL MEDICAL CENTER D/P SNF | ★★☆☆☆ | 46 |
| THE HILLS POST ACUTE | ★★☆☆☆ | 174 |
| SOUTH COAST POST ACUTE | ★★☆☆☆ | 255 |
| FRENCH PARK CARE CENTER | ★★☆☆☆ | 202 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.