Starfile

Starfile / California

SOUTHLAND

11701 STUDEBAKER ROAD, NORWALK, CA 90650 · CCN 555070

Ratings

Overall
★★☆☆☆ 2
Health inspection
★☆☆☆☆ 1
Quality measures
★★★★★ 5
Staffing
★★★★☆ 4

Facility

Ownership type
For profit - Limited Liability company
Certified beds
120
Avg residents/day
114.1
Phone
5628689761

Inspection history vs California & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

CycleInspection dateThis facilityCalifornia avgNational avgvs state
12025-03-143715.69.5+21.4 worse
22024-03-292417.49.8+6.6 worse
32022-04-082317.19.3+5.9 worse

Cycle 1 deficiencies by category

CategoryDeficiencies
Abuse, neglect, exploitation5
Quality of life and care8
Resident assessment and care planning2
Nursing and physician services1
Resident rights7
Nutrition and dietary1
Pharmacy service4
Environmental2
Administration2
Infection control5

Staffing (hours per resident per day)

MetricThis facilityTurnover
Total nurse staffing (reported)5.0138.3%
RN staffing (reported)0.4620.0%
Total nurse staffing (adjusted)4.62

Fines & penalties

Total fines
$38,376
Number of fines
2
Number of penalties
2
Payment denials
0

Chain

Chain
THE ENSIGN GROUP
Facilities in chain
329
Chain avg overall
3.20 / 5

Inspection citations (84)3 actual harm

  1. DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2026-01-30 · Health · corrected 2026-02-19

    Potential for more than minimal harm

  2. FF0880Provide and implement an infection prevention and control program.2025-12-17 · Health · corrected 2026-01-12

    Potential for more than minimal harm

  3. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-12-12 · Health · corrected 2025-12-22

    Potential for more than minimal harm

  4. DF0610Respond appropriately to all alleged violations.2025-12-12 · Health · corrected 2025-12-22

    Potential for more than minimal harm

  5. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-07-02 · Health · corrected 2025-07-22

    Potential for more than minimal harm

  6. DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-07-02 · Health · corrected 2025-07-22

    Potential for more than minimal harm

  7. EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  8. DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  9. EF0554Allow residents to self-administer drugs if determined clinically appropriate.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  10. DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  11. EF0558Reasonably accommodate the needs and preferences of each resident.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  12. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  13. EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  14. EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  15. EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  16. EF0610Respond appropriately to all alleged violations.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  17. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  18. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  19. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  20. EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  21. EF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  22. DF0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  23. EF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  24. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  25. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  26. EF0759Ensure medication error rates are not 5 percent or greater.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  27. EF0760Ensure that residents are free from significant medication errors.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  28. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  29. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  30. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  31. FF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  32. FF0880Provide and implement an infection prevention and control program.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  33. EF0881Implement a program that monitors antibiotic use.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  34. EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  35. EF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  36. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  37. FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-03-14 · Health · corrected 2025-04-07

    Potential for more than minimal harm

  38. GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-01-30 · Health · corrected 2025-02-21

    Actual harm

  39. EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-01-30 · Health · corrected 2025-02-21

    Potential for more than minimal harm

  40. EF0865Have a plan that describes the process for conducting QAPI and QAA activities.2025-01-30 · Health · corrected 2025-02-21

    Potential for more than minimal harm

  41. DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-01-08 · Health · corrected 2025-01-28

    Potential for more than minimal harm

  42. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-09-24 · Health · corrected 2024-10-16

    Potential for more than minimal harm

  43. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-09-05 · Health · corrected 2024-10-02

    Potential for more than minimal harm

  44. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-09-05 · Health · corrected 2024-10-02

    Potential for more than minimal harm

  45. EF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-06-17 · Health · corrected 2024-07-05

    Potential for more than minimal harm

  46. EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-05-13 · Health · corrected 2024-05-30

    Potential for more than minimal harm

  47. EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  48. DF0558Reasonably accommodate the needs and preferences of each resident.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  49. EF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  50. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  51. EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  52. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-03-29 · Health · corrected 2024-04-19

    Actual harm

  53. EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  54. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  55. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  56. EF0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  57. EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  58. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  59. EF0814Dispose of garbage and refuse properly.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  60. DF0880Provide and implement an infection prevention and control program.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  61. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2024-03-29 · Health · corrected 2024-04-19

    Potential for more than minimal harm

  62. DF0880Provide and implement an infection prevention and control program.2024-01-26 · Health · corrected 2024-02-14

    Potential for more than minimal harm

  63. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-10 · Health · corrected 2024-02-01

    Potential for more than minimal harm

  64. DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-12-04 · Health · corrected 2023-12-22

    Potential for more than minimal harm

  65. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-11-28 · Health · corrected 2023-12-22

    Potential for more than minimal harm

  66. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-11-28 · Health · corrected 2023-12-22

    Actual harm

  67. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-11-21 · Health · corrected 2023-12-18

    Potential for more than minimal harm

  68. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-11-08 · Health · corrected 2023-12-07

    Potential for more than minimal harm

  69. EF0880Provide and implement an infection prevention and control program.2023-11-08 · Health · corrected 2023-12-07

    Potential for more than minimal harm

  70. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-07-28 · Health · corrected 2023-08-07

    Potential for more than minimal harm

  71. DF0558Reasonably accommodate the needs and preferences of each resident.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  72. BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2022-04-08 · Health · corrected 2022-04-29

    Potential for minimal harm

  73. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  74. EF0658Ensure services provided by the nursing facility meet professional standards of quality.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  75. DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  76. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  77. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  78. EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  79. EF0759Ensure medication error rates are not 5 percent or greater.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  80. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  81. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  82. EF0880Provide and implement an infection prevention and control program.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  83. EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

  84. DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2022-04-08 · Health · corrected 2022-04-29

    Potential for more than minimal harm

Ownership

OwnerTypeRolePercentSince
1-CALL STAFFING SERVICESOrganizationOPERATIONAL/MANAGERIAL CONTROL1999-12-16
TWOMAGNETS LLCOrganizationOPERATIONAL/MANAGERIAL CONTROL1999-12-16
MORRISON, JAMESIndividualOPERATIONAL/MANAGERIAL CONTROL2008-12-24
NGUYEN, HUNG MANHIndividualOPERATIONAL/MANAGERIAL CONTROL2017-03-13
BURNAM, SOONIndividualCORPORATE OFFICER2006-01-30
KEETCH, CHADIndividualCORPORATE OFFICER2011-03-01
WILLITS, ADAMIndividualCORPORATE OFFICER2023-01-01

Other facilities in NORWALK

NameOverallBeds
THE SPRINGS POST-ACUTE★★☆☆☆99
INTERCOMMUNITY HEALTHCARE & REHABILITATION CENTER★★☆☆☆86
DEPT OF STATE HOSPITALS - METROPOLITAN SNF★★☆☆☆102
COTTAGE CREST POST ACUTE★☆☆☆☆59
STUDEBAKER HEALTHCARE CENTER★☆☆☆☆99

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.