SOUTHLAND
11701 STUDEBAKER ROAD, NORWALK, CA 90650 · CCN 555070
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 120
- Avg residents/day
- 114.1
- Phone
- 5628689761
Inspection history vs California & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | California avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-03-14 | 37 | 15.6 | 9.5 | +21.4 worse |
| 2 | 2024-03-29 | 24 | 17.4 | 9.8 | +6.6 worse |
| 3 | 2022-04-08 | 23 | 17.1 | 9.3 | +5.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 5 |
| Quality of life and care | 8 |
| Resident assessment and care planning | 2 |
| Nursing and physician services | 1 |
| Resident rights | 7 |
| Nutrition and dietary | 1 |
| Pharmacy service | 4 |
| Environmental | 2 |
| Administration | 2 |
| Infection control | 5 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 5.01 | 38.3% |
| RN staffing (reported) | 0.46 | 20.0% |
| Total nurse staffing (adjusted) | 4.62 | — |
Fines & penalties
- Total fines
- $38,376
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Chain
- Chain
- THE ENSIGN GROUP
- Facilities in chain
- 329
- Chain avg overall
- 3.20 / 5
Inspection citations (84)3 actual harm
- DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2026-01-30 · Health · corrected 2026-02-19
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2025-12-17 · Health · corrected 2026-01-12
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-12-12 · Health · corrected 2025-12-22
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-12-12 · Health · corrected 2025-12-22
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-07-02 · Health · corrected 2025-07-22
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-07-02 · Health · corrected 2025-07-22
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0554Allow residents to self-administer drugs if determined clinically appropriate.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0558Reasonably accommodate the needs and preferences of each resident.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0610Respond appropriately to all alleged violations.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- FF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0881Implement a program that monitors antibiotic use.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- EF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-03-14 · Health · corrected 2025-04-07
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-01-30 · Health · corrected 2025-02-21
Actual harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-01-30 · Health · corrected 2025-02-21
Potential for more than minimal harm
- EF0865Have a plan that describes the process for conducting QAPI and QAA activities.2025-01-30 · Health · corrected 2025-02-21
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-01-08 · Health · corrected 2025-01-28
Potential for more than minimal harm
- EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-09-24 · Health · corrected 2024-10-16
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-09-05 · Health · corrected 2024-10-02
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-09-05 · Health · corrected 2024-10-02
Potential for more than minimal harm
- EF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-06-17 · Health · corrected 2024-07-05
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-05-13 · Health · corrected 2024-05-30
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-03-29 · Health · corrected 2024-04-19
Actual harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0802Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- EF0814Dispose of garbage and refuse properly.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2024-03-29 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-01-26 · Health · corrected 2024-02-14
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-10 · Health · corrected 2024-02-01
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-12-04 · Health · corrected 2023-12-22
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-11-28 · Health · corrected 2023-12-22
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-11-28 · Health · corrected 2023-12-22
Actual harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-11-21 · Health · corrected 2023-12-18
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-11-08 · Health · corrected 2023-12-07
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-11-08 · Health · corrected 2023-12-07
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-07-28 · Health · corrected 2023-08-07
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2022-04-08 · Health · corrected 2022-04-29
Potential for minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0658Ensure services provided by the nursing facility meet professional standards of quality.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
- DF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2022-04-08 · Health · corrected 2022-04-29
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| 1-CALL STAFFING SERVICES | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1999-12-16 |
| TWOMAGNETS LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 1999-12-16 |
| MORRISON, JAMES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2008-12-24 |
| NGUYEN, HUNG MANH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-03-13 |
| BURNAM, SOON | Individual | CORPORATE OFFICER | — | 2006-01-30 |
| KEETCH, CHAD | Individual | CORPORATE OFFICER | — | 2011-03-01 |
| WILLITS, ADAM | Individual | CORPORATE OFFICER | — | 2023-01-01 |
Other facilities in NORWALK
| Name | Overall | Beds |
|---|---|---|
| THE SPRINGS POST-ACUTE | ★★☆☆☆ | 99 |
| INTERCOMMUNITY HEALTHCARE & REHABILITATION CENTER | ★★☆☆☆ | 86 |
| DEPT OF STATE HOSPITALS - METROPOLITAN SNF | ★★☆☆☆ | 102 |
| COTTAGE CREST POST ACUTE | ★☆☆☆☆ | 59 |
| STUDEBAKER HEALTHCARE CENTER | ★☆☆☆☆ | 99 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.