MERCY RETIREMENT & CARE CENTER
3431 FOOTHILL BLVD., OAKLAND, CA 94601 · CCN 555189
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 59
- Avg residents/day
- 49.4
- Phone
- 5105348540
Inspection history vs California & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | California avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-02-13 | 11 | 15.6 | 9.5 | -4.6 better |
| 2 | 2023-06-09 | 11 | 17.4 | 9.8 | -6.4 better |
| 3 | 2020-02-06 | 6 | 17.1 | 9.3 | -11.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 1 |
| Resident assessment and care planning | 1 |
| Nutrition and dietary | 1 |
| Pharmacy service | 4 |
| Administration | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 5.41 | — |
| RN staffing (reported) | 0.75 | — |
| Total nurse staffing (adjusted) | 5.49 | — |
Fines & penalties
- Total fines
- $47,447
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Inspection citations (28)3 actual harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-09-23 · Health · corrected 2025-09-26
Potential for more than minimal harm
- DF0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.2025-08-26 · Health · corrected 2025-09-26
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2025-04-24 · Health · corrected 2025-05-24
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-04-24 · Health · corrected 2025-05-24
Potential for more than minimal harm
- DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-02-13 · Health · corrected 2025-03-18
Potential for more than minimal harm
- GF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-09-27 · Health · corrected 2024-10-25
Actual harm
- EF0626Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.2023-10-03 · Health · corrected 2023-10-04
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- EF0638Assure that each resident’s assessment is updated at least once every 3 months.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-06-09 · Health · corrected 2023-07-21
Actual harm
- GF0692Provide enough food/fluids to maintain a resident's health.2023-06-09 · Health · corrected 2023-07-21
Actual harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- CF0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.2023-06-09 · Health · corrected 2023-07-21
Potential for minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-06-09 · Health · corrected 2023-07-21
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2020-02-06 · Health · corrected 2020-03-04
Potential for more than minimal harm
- DF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2020-02-06 · Health · corrected 2020-03-04
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2020-02-06 · Health · corrected 2020-03-04
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2020-02-06 · Health · corrected 2020-03-04
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2020-02-06 · Health · corrected 2020-03-04
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| ELDER CARE ALLIANCE | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 1985-01-17 |
| JOGLEKAR, RAHUL | Individual | CORPORATE DIRECTOR | — | 2009-05-19 |
| KATZMANN, LYNN | Individual | CORPORATE DIRECTOR | — | 2012-12-01 |
| MCGRATH, GERALDINE | Individual | CORPORATE DIRECTOR | — | 2020-12-01 |
| MEGINNESS, NOREEN | Individual | CORPORATE DIRECTOR | — | 2011-06-27 |
| TELLEEN, MICHAEL | Individual | CORPORATE DIRECTOR | — | 2008-12-01 |
| WHELAN, CHRISTINE | Individual | CORPORATE DIRECTOR | — | 2011-12-01 |
| BALLEY, MARJORIE | Individual | CORPORATE OFFICER | — | 2013-11-09 |
| EVITTS, ROBIN | Individual | CORPORATE OFFICER | — | 2019-05-06 |
| IVERSON, ADRIENE | Individual | CORPORATE OFFICER | — | 2015-04-01 |
| BENHAM-DWYER, RAELYNNE | Individual | W-2 MANAGING EMPLOYEE | — | 2022-08-11 |
| FOREMAN, NICOLE | Individual | W-2 MANAGING EMPLOYEE | — | 2019-09-16 |
| KRUEGER, MARK | Individual | W-2 MANAGING EMPLOYEE | — | 2016-11-09 |
| LYONS, BLAINE | Individual | W-2 MANAGING EMPLOYEE | — | 2017-05-11 |
Other facilities in OAKLAND
| Name | Overall | Beds |
|---|---|---|
| OAKLAND HEALTHCARE & WELLNESS CENTER | ★★★★★ | 98 |
| PRINCETON MANOR HEALTHCARE CENTER, LLC | ★★★★★ | 82 |
| PIEDMONT GARDENS HEALTH FACILITY | ★★★★★ | 94 |
| EXCELL HEALTH CARE CENTER | ★★★★★ | 99 |
| ST PAUL'S TOWERS | ★★★★★ | 43 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.