WILLOWS CENTER
723 SUMMERS STREET, PARKERSBURG, WV 26101 · CCN 515085
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★☆☆☆☆ 1
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 97
- Avg residents/day
- 91.5
- Phone
- 3044285573
Inspection history vs West Virginia & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | West Virginia avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-02-08 | 35 | 13.8 | 9.5 | +21.2 worse |
| 2 | 2022-06-08 | 9 | 14.5 | 9.8 | -5.5 better |
| 3 | 2021-03-03 | 12 | 15.1 | 9.3 | -3.1 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 6 |
| Resident assessment and care planning | 5 |
| Nursing and physician services | 3 |
| Resident rights | 10 |
| Nutrition and dietary | 4 |
| Pharmacy service | 2 |
| Environmental | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.51 | 52.9% |
| RN staffing (reported) | 0.67 | 71.4% |
| Total nurse staffing (adjusted) | 3.07 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- GENESIS HEALTHCARE
- Facilities in chain
- 193
- Chain avg overall
- 2.40 / 5
Inspection citations (56)
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- EF0610Respond appropriately to all alleged violations.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-12-22 · Health · corrected 2026-01-29
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-10-30 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2025-10-30 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-10-30 · Health · corrected 2025-12-03
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0730Observe each nurse aide's job performance and give regular training.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0732Post nurse staffing information every day.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- EF0908Keep all essential equipment working safely.2024-02-08 · Health · corrected 2024-03-14
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- EF0680Ensure the activities program is directed by a qualified professional.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- EF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-12-19 · Health · corrected 2024-02-06
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-09-27 · Health · corrected 2023-11-03
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-08-31 · Health · corrected 2023-10-13
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-08-31 · Health · corrected 2023-10-13
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-08-31 · Health · corrected 2023-10-13
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0730Observe each nurse aide's job performance and give regular training.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2022-06-08 · Health · corrected 2022-07-15
Potential for more than minimal harm
- EF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2021-03-03 · Health · corrected 2021-04-15
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2021-03-03 · Health · corrected 2021-04-15
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| GENESIS WV HOLDINGS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2011-04-01 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GEN OPERATIONS I LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GEN OPERATIONS II LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GENESIS HEALTHCARE INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GENESIS HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GENESIS HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GENESIS OPERATIONS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| GHC HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| HCCF MANAGEMENT GROUP XI LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2011-12-31 |
| SUN HEALTHCARE GROUP INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2015-02-02 |
| SUNDANCE REHABILITATION HOLDCO INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2016-01-01 |
| WELLTOWER OP LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2024-03-01 |
| ZAC PROPERTIES XI LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2011-12-31 |
| FISHMAN, STEVEN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2011-12-31 |
| WHITMAN, ARNOLD | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2011-12-31 |
| INGRAM, PATRICIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-07-15 |
| BERG, MICHAEL | Individual | CORPORATE OFFICER | — | 2012-12-01 |
| BRIDGEFORD, LAURA | Individual | CORPORATE OFFICER | — | 2024-06-01 |
| MENDELSON, AVI | Individual | CORPORATE OFFICER | — | 2024-06-01 |
Other facilities in PARKERSBURG
| Name | Overall | Beds |
|---|---|---|
| WORTHINGTON HEALTHCARE CENTER | ★★☆☆☆ | 105 |
| PARKERSBURG CENTER | ★★☆☆☆ | 66 |
| EAGLE POINTE HEALTHCARE CENTER | ★★☆☆☆ | 164 |
| OHIO VALLEY HEALTH CARE | ★☆☆☆☆ | 66 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.