River's Bend Health Services
960 S Rapids Rd, Manitowoc, WI 54220 · CCN 525475
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 100
- Avg residents/day
- 79.2
- Phone
- 9206841144
Inspection history vs Wisconsin & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Wisconsin avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-12-18 | 10 | 9.8 | 9.5 | +0.2 worse |
| 2 | 2024-08-28 | 12 | 9.2 | 9.8 | +2.8 worse |
| 3 | 2023-07-26 | 4 | 8.3 | 9.3 | -4.3 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 5 |
| Quality of life and care | 1 |
| Resident rights | 2 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.53 | 41.4% |
| RN staffing (reported) | 0.75 | 28.6% |
| Total nurse staffing (adjusted) | 4.14 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- NORTH SHORE HEALTHCARE
- Facilities in chain
- 58
- Chain avg overall
- 2.80 / 5
Inspection citations (26)
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2026-01-28 · Health · corrected 2026-02-20
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2026-01-28 · Health · corrected 2026-02-20
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2026-01-28 · Health · corrected 2026-02-20
Potential for more than minimal harm
- DF0551Give the resident's representative the ability to exercise the resident's rights.2025-12-18 · Health · corrected 2026-01-18
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-12-18 · Health · corrected 2026-01-18
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-12-18 · Health · corrected 2026-01-18
Potential for more than minimal harm
- DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-12-18 · Health · corrected 2026-01-18
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-11-24 · Health · corrected 2025-12-22
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-11-24 · Health · corrected 2025-12-22
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-07-01 · Health · corrected 2025-08-01
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-02-17 · Health · corrected 2025-03-17
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-02-17 · Health · corrected 2025-03-17
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- EF0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-08-28 · Health · corrected 2024-09-27
Potential for more than minimal harm
- DF0760Ensure that residents are free from significant medication errors.2024-01-17 · Health · corrected 2024-02-16
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2023-07-26 · Health · corrected 2023-08-26
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-07-26 · Health · corrected 2023-08-26
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-07-26 · Health · corrected 2023-08-26
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| NSHF OPERATIONS LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2017-07-24 |
| BAUMANN, TROY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 2017-06-29 |
| HOEHN, JEFFREY | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 40% | 2017-06-29 |
| MILLS, DAVID | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 20% | 2017-08-29 |
| NORTH SHORE HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-10-07 |
| BAUMANN, TROY | Individual | CORPORATE DIRECTOR | — | 2017-06-29 |
| HOEHN, JEFFREY | Individual | CORPORATE DIRECTOR | — | 2017-06-29 |
| HOEHN, JEFFREY | Individual | CORPORATE OFFICER | — | 2017-06-29 |
| BAUMANN, TROY | Individual | W-2 MANAGING EMPLOYEE | — | 2017-06-29 |
Other facilities in Manitowoc
| Name | Overall | Beds |
|---|---|---|
| North Ridge Health and Rehabilitation Center | ★★☆☆☆ | 94 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.