Florence Health Services
5778 CHAPIN ST, FLORENCE, WI 54121 · CCN 525358
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★☆☆☆☆ 1
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 73
- Avg residents/day
- 53.2
- Phone
- 7155284833
Inspection history vs Wisconsin & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Wisconsin avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-11-13 | 18 | 9.8 | 9.5 | +8.2 worse |
| 2 | 2023-09-27 | 8 | 9.2 | 9.8 | -1.2 better |
| 3 | 2022-08-24 | 2 | 8.3 | 9.3 | -6.3 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 5 |
| Resident assessment and care planning | 1 |
| Resident rights | 2 |
| Nutrition and dietary | 3 |
| Pharmacy service | 2 |
| Infection control | 5 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.30 | 50.0% |
| RN staffing (reported) | 0.75 | 25.0% |
| Total nurse staffing (adjusted) | 3.23 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 1
- Payment denials
- 1
Chain
- Chain
- NORTH SHORE HEALTHCARE
- Facilities in chain
- 58
- Chain avg overall
- 2.80 / 5
Inspection citations (28)1 actual harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-10-08 · Health · corrected 2025-12-14
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-10-08 · Health · corrected 2025-12-14
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-10-08 · Health · corrected 2025-12-14
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-10-08 · Health · corrected 2025-12-14
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-10-08 · Health · corrected 2025-12-14
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-06-25 · Health · corrected 2025-07-18
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2025-06-25 · Health · corrected 2025-07-18
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-06-25 · Health · corrected 2025-07-18
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- FF0880Provide and implement an infection prevention and control program.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- FF0881Implement a program that monitors antibiotic use.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- FF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- FF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2024-11-13 · Health · corrected 2024-12-20
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-08-15 · Health · corrected 2024-09-11
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-08-15 · Health · corrected 2024-09-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-08-15 · Health · corrected 2024-09-11
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-10-27 · Health · corrected 2023-12-19
Actual harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-09-27 · Health · corrected 2023-10-25
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-09-27 · Health · corrected 2023-10-25
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-09-27 · Health · corrected 2023-10-25
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-03-30 · Health · corrected 2023-04-21
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| NORTH SHORE HEALTHCARE LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | 100% | 2017-04-04 |
| BAUMANN, TROY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | — | 2017-04-04 |
| HOEHN, JEFFREY | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | — | 2017-04-04 |
| NORTH SHORE HEALTHCARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-04-04 |
| NSHC WISCONSIN LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-04-04 |
| BAUMANN, TROY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-04-04 |
| HOEHN, JEFFREY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2017-04-04 |
| BAUMANN, TROY | Individual | CORPORATE OFFICER | — | 2017-04-04 |
| NSHC WISCONSIN LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | — | 2017-04-04 |
| HOEHN, JEFFREY | Individual | CORPORATE OFFICER | — | 2017-04-04 |
Other facilities in FLORENCE
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.