Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · CCN 525596
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★★☆ 4
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 62
- Avg residents/day
- 54.6
- Phone
- 4145296888
Inspection history vs Wisconsin & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Wisconsin avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-06-18 | 9 | 9.8 | 9.5 | -0.8 better |
| 2 | 2024-03-27 | 2 | 9.2 | 9.8 | -7.2 better |
| 3 | 2023-01-12 | 4 | 8.3 | 9.3 | -4.3 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 1 |
| Quality of life and care | 3 |
| Resident rights | 2 |
| Nutrition and dietary | 2 |
| Environmental | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 4.24 | 31.8% |
| RN staffing (reported) | 1.09 | 26.7% |
| Total nurse staffing (adjusted) | 4.14 | — |
Fines & penalties
- Total fines
- $17,934
- Number of fines
- 1
- Number of penalties
- 1
- Payment denials
- 0
Chain
- Chain
- COMPLETE CARE
- Facilities in chain
- 85
- Chain avg overall
- 3.20 / 5
Inspection citations (15)1 actual harm
- DF0573Let each resident or the resident's legal representative access or purchase copies of all the resident's records.2025-12-05 · Health · corrected 2025-12-08
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-12-05 · Health · corrected 2025-12-08
Potential for more than minimal harm
- DF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-12-05 · Health · corrected 2025-12-08
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-06-18 · Health · corrected 2025-06-27
Potential for more than minimal harm
- DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-06-18 · Health · corrected 2025-06-25
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-06-18 · Health · corrected 2025-07-07
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2025-06-18 · Health · corrected 2025-07-07
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2025-06-18 · Health · corrected 2025-07-14
Potential for more than minimal harm
- DF0810Provide special eating equipment and utensils for residents who need them and appropriate assistance.2025-06-18 · Health · corrected 2025-07-07
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2024-03-27 · Health · corrected 2024-04-25
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-03-27 · Health · corrected 2024-04-25
Actual harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-01-12 · Health · corrected 2023-01-13
Potential for more than minimal harm
- FF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2023-01-12 · Health · corrected 2023-02-10
Potential for more than minimal harm
- FF0886Perform COVID19 testing on residents and staff.2023-01-12 · Health · corrected 2023-01-13
Potential for more than minimal harm
- CF0888Ensure staff are vaccinated for COVID-192023-01-12 · Health · corrected 2023-01-13
Potential for minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| PC HALES CORNERS OPCO HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2025-05-28 |
| PC HALES CORNERS TOPCO OPCO LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2025-05-28 |
| PEACE CAPITAL HOLDINGS II LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2025-05-28 |
| SMS 2021 TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2025-05-28 |
| BIELINSKI, RENEE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| CHANG, STEVE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| HELMAN, YOSEF | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| JACOBS, SARA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| PONCE, MARIA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| STERNBUCH, DANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-05-28 |
| STEIN, SHALOM | Individual | CORPORATE DIRECTOR | — | 2025-05-28 |
Other facilities in Hales Corners
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.