RICHFIELD HEALTH CENTER - SALEM
3719 KNOLLRIDGE ROAD, SALEM, VA 24153 · CCN 495013
Ratings
- Overall
- ★★★☆☆ 3
- Health inspection
- ★★★☆☆ 3
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 112
- Avg residents/day
- 106.1
- Phone
- 5403804500
Inspection history vs Virginia & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Virginia avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-05-15 | 10 | 14.4 | 9.5 | -4.4 better |
| 2 | 2023-02-08 | 11 | 12.3 | 9.8 | -1.3 better |
| 3 | 2021-07-29 | 10 | 11.9 | 9.3 | -1.9 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 1 |
| Resident assessment and care planning | 4 |
| Resident rights | 3 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.99 | 53.6% |
| RN staffing (reported) | 0.48 | 66.7% |
| Total nurse staffing (adjusted) | 4.23 | — |
Fines & penalties
- Total fines
- $17,226
- Number of fines
- 2
- Number of penalties
- 2
- Payment denials
- 0
Inspection citations (31)1 actual harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2024-12-05 · Health · corrected 2025-01-08
Potential for more than minimal harm
- GF0760Ensure that residents are free from significant medication errors.2024-12-05 · Health · corrected 2025-01-08
Actual harm
- DF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2024-12-05 · Health · corrected 2025-01-08
Potential for more than minimal harm
- DF0825Provide or get specialized rehabilitative services as required for a resident.2024-12-05 · Health · corrected 2025-01-08
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-05-15 · Health · corrected 2024-07-15
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- EF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- DF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-02-08 · Health · corrected 2023-03-23
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0772Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2021-07-29 · Health · corrected 2021-09-10
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| FRIENDSHIP FOUNDATION INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2023-10-01 |
| FRIENDSHIP FOUNDATION INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| VALLEY MANAGEMENT CO INC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| BISHOP, NATHANIEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| CAMPBELL, LUKE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| COMBS, GLEN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| DUNCAN, STEPHANIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| FEINOUR, EDWIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| FELDMANN, GREG | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| GROVE, LUCIAN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| HIGGINS, BENJAMIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| HOFF, JOSEPH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| HUGHES, ANGELA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2002-10-01 |
| JOHNSON, CYNDA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| LAWSON, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| LAYELL, ERIN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-11-01 |
| LOWE, TODD | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| NESTER, PAUL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-07-01 |
| NICHOLS, WHITNEY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-03-04 |
| OELSCHLAGER, KATHRYN | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| RODGER, MARY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| SANDEL, ROBERT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| SHANNON, CHARLES | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-10-01 |
| BISHOP, NATHANIEL | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| COMBS, GLEN | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| FEINOUR, EDWIN | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| GROVE, LUCIAN | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| JOHNSON, CYNDA | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| LAWSON, ROBERT | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| OELSCHLAGER, KATHRYN | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| SANDEL, ROBERT | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| WILLIAMSON, JOHN | Individual | CORPORATE DIRECTOR | — | 2023-10-01 |
| HOFF, JOSEPH | Individual | CORPORATE OFFICER | — | 2023-10-01 |
| SHANNON, CHARLES | Individual | CORPORATE OFFICER | — | 2023-10-01 |
Other facilities in SALEM
| Name | Overall | Beds |
|---|---|---|
| SNYDER NURSING HOME | ★★★★★ | 45 |
| SALEM HEALTH & REHABILITATION | ★☆☆☆☆ | 240 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.