Rocky Mountain Care - Maple Dell
55 South Professional Way, Payson, UT 84651 · CCN 465129
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★★☆ 4
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 76
- Avg residents/day
- 51.8
- Phone
- 8014659211
Inspection history vs Utah & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Utah avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-08-28 | 12 | 9.1 | 9.5 | +2.9 worse |
| 2 | 2022-10-03 | 34 | 8.4 | 9.8 | +25.6 worse |
| 3 | 2021-07-21 | 33 | 10.3 | 9.3 | +22.7 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Abuse, neglect, exploitation | 2 |
| Quality of life and care | 1 |
| Nutrition and dietary | 4 |
| Pharmacy service | 2 |
| Environmental | 1 |
| Administration | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.56 | 57.1% |
| RN staffing (reported) | 1.38 | 18.8% |
| Total nurse staffing (adjusted) | 3.12 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- ROCKY MOUNTAIN CARE
- Facilities in chain
- 9
- Chain avg overall
- 3.00 / 5
Inspection citations (79)1 immediate jeopardy4 actual harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0610Respond appropriately to all alleged violations.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- DF0697Provide safe, appropriate pain management for a resident who requires such services.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- DF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2024-08-28 · Health · corrected 2024-10-09
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0638Assure that each resident’s assessment is updated at least once every 3 months.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- GF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-10-03 · Health · corrected 2022-11-11
Actual harm
- GF0697Provide safe, appropriate pain management for a resident who requires such services.2022-10-03 · Health · corrected 2022-11-11
Actual harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- GF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2022-10-03 · Health · corrected 2022-11-11
Actual harm
- GF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2022-10-03 · Health · corrected 2022-11-11
Actual harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0881Implement a program that monitors antibiotic use.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- DF0888Ensure staff are vaccinated for COVID-192022-10-03 · Health · corrected 2022-11-11
Potential for more than minimal harm
- EF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0554Allow residents to self-administer drugs if determined clinically appropriate.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0563Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0680Ensure the activities program is directed by a qualified professional.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0732Post nurse staffing information every day.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0759Ensure medication error rates are not 5 percent or greater.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0770Provide timely, quality laboratory services/tests to meet the needs of residents.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- FF0801Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- LF0880Provide and implement an infection prevention and control program.2021-07-21 · Health · corrected 2021-09-30
Immediate jeopardy
- FF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- EF0885Report COVID19 data to residents and families.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
- DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2021-07-21 · Health · corrected 2021-09-30
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| CANYONLANDS HEALTH CARE SPECIAL SERVICE DISTRICT | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2025-04-01 |
| DEJ PAYSON OPERATING LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-02-13 |
| PARSONS, WESTON | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-05-15 |
| SCHELLENBERG, MATTHEW | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-04-15 |
| BALLANTYNE, KENNETH | Individual | CORPORATE DIRECTOR | — | 2025-01-01 |
| COOK, DANIEL | Individual | CORPORATE DIRECTOR | — | 2023-01-01 |
| KNUTESON, TAWNY | Individual | CORPORATE DIRECTOR | — | 2025-01-01 |
| LANGIANESE, JOETTE | Individual | CORPORATE DIRECTOR | — | 2022-01-01 |
| TRUJILLO, CAMILLE | Individual | CORPORATE DIRECTOR | — | 2025-01-01 |
| IRBY, MARTHA | Individual | CORPORATE OFFICER | — | 2022-01-01 |
| LYMAN, COLETTE | Individual | CORPORATE OFFICER | — | 2022-01-01 |
| MCCANDLESS, MELODIE | Individual | CORPORATE OFFICER | — | 2025-01-01 |
Other facilities in Payson
| Name | Overall | Beds |
|---|---|---|
| Mervyn Sharp Bennion Central Utah Veterans Home | ★★★★★ | 108 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.