Five Points at Lake Highlands Nursing and Rehab
9009 White Rock Tr, Dallas, TX 75238 · CCN 455895
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★★☆ 4
- Staffing
- ★☆☆☆☆ 1
Facility
- Ownership type
- For profit - Limited Liability company
- Certified beds
- 280
- Avg residents/day
- 170.2
- Phone
- 2143553300
Inspection history vs Texas & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Texas avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-12-10 | 25 | 9.1 | 9.5 | +15.9 worse |
| 2 | 2023-11-07 | 12 | 9.4 | 9.8 | +2.6 worse |
| 3 | 2022-09-15 | 11 | 8.1 | 9.3 | +2.9 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 9 |
| Resident assessment and care planning | 3 |
| Resident rights | 4 |
| Nutrition and dietary | 2 |
| Pharmacy service | 2 |
| Environmental | 2 |
| Administration | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.10 | 52.6% |
| RN staffing (reported) | 0.34 | 56.3% |
| Total nurse staffing (adjusted) | 2.91 | — |
Fines & penalties
- Total fines
- $72,182
- Number of fines
- 5
- Number of penalties
- 5
- Payment denials
- 0
Chain
- Chain
- CREATIVE SOLUTIONS IN HEALTHCARE
- Facilities in chain
- 149
- Chain avg overall
- 2.70 / 5
Inspection citations (48)4 immediate jeopardy1 actual harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-12-11 · Health · corrected 2025-12-12
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-12-11 · Health · corrected 2025-12-12
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-12-11 · Health · corrected 2025-12-12
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-12-11 · Health · corrected 2025-09-30
Immediate jeopardy
- DF0849Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.2025-12-11 · Health · corrected 2025-12-12
Potential for more than minimal harm
- DF0914Provide bedrooms that don't allow residents to see each other when privacy is needed.2025-12-11 · Health · corrected 2025-12-12
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-11-06 · Health · corrected 2025-11-07
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2025-11-06 · Health · corrected 2025-11-07
Potential for more than minimal harm
- JF0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.2025-09-19 · Health · corrected 2025-09-20
Immediate jeopardy
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-07-08 · Health · corrected 2025-07-09
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-07-08 · Health · corrected 2025-07-09
Immediate jeopardy
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-07-08 · Health · corrected 2025-07-09
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-14 · Health · corrected 2025-05-16
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-05-14 · Health · corrected 2025-05-16
Potential for more than minimal harm
- DF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2025-05-14 · Health · corrected 2025-05-16
Potential for more than minimal harm
- EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2025-05-14 · Health · corrected 2025-05-16
Potential for more than minimal harm
- EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-01-23 · Health · corrected 2025-01-25
Potential for more than minimal harm
- EF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2025-01-23 · Health · corrected 2025-01-25
Potential for more than minimal harm
- DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0805Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2024-12-10 · Health · corrected 2024-12-12
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2024-12-06 · Health · corrected 2024-12-08
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-12-06 · Health · corrected 2024-12-08
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-12-06 · Health · corrected 2024-12-08
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-06-03 · Health · corrected 2024-06-02
Immediate jeopardy
- EF0790Provide routine and 24-hour emergency dental care for each resident.2024-05-18 · Health · corrected 2024-05-20
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-01-20 · Health · corrected 2024-01-22
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-20 · Health · corrected 2024-01-22
Potential for more than minimal harm
- EF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-01-20 · Health · corrected 2024-01-22
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-20 · Health · corrected 2024-01-22
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-11-07 · Health · corrected 2023-11-24
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2023-11-07 · Health · corrected 2023-11-24
Potential for more than minimal harm
- DF0759Ensure medication error rates are not 5 percent or greater.2023-11-07 · Health · corrected 2023-11-24
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2023-11-07 · Health · corrected 2023-11-24
Potential for more than minimal harm
- EF0926Have policies on smoking.2023-11-07 · Health · corrected 2023-11-24
Potential for more than minimal harm
- GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-10-11 · Health · corrected 2023-11-24
Actual harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-06-05 · Health · corrected 2023-06-30
Potential for more than minimal harm
- EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2023-06-05 · Health · corrected 2023-06-30
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-04-07 · Health · corrected 2023-05-12
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2022-09-15 · Health · corrected 2022-10-21
Potential for more than minimal harm
- EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2022-09-15 · Health · corrected 2022-10-21
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2022-09-15 · Health · corrected 2022-10-21
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| WEST WHARTON COUNTY HOSPITAL DISTRICT | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2023-02-01 |
| DALLAS I ENTERPRISES | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| BLAKE, GARY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| BLAKE, MALISA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| HUGGINS, LINDA | Individual | CORPORATE DIRECTOR | — | 2023-02-01 |
| MAK, DAVID | Individual | CORPORATE OFFICER | — | 2021-05-17 |
Other facilities in Dallas
| Name | Overall | Beds |
|---|---|---|
| Southern Oaks Therapy and Living Center | ★★★★☆ | 150 |
| Fair Park Health & Rehabilitation Center | ★★★☆☆ | 114 |
| AVIR AT DALLAS | ★★☆☆☆ | 136 |
| Treemont Healthcare and Rehabilitation Center | ★★☆☆☆ | 130 |
| Villages of Lake Highlands | ★★☆☆☆ | 126 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.