WEST HILLS HEALTH AND REHAB
6801 MIDDLEBROOK PIKE, KNOXVILLE, TN 37919 · CCN 445501
Ratings
- Overall
- ★★★★☆ 4
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- Non profit - Corporation
- Certified beds
- 194
- Avg residents/day
- 108.7
- Phone
- 8655887661
Inspection history vs Tennessee & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Tennessee avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-11-15 | 5 | 5.8 | 9.5 | -0.8 better |
| 2 | 2022-02-02 | 1 | 4.6 | 9.8 | -3.6 better |
| 3 | 2019-03-20 | 4 | 4.6 | 9.3 | -0.6 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 1 |
| Resident assessment and care planning | 2 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.91 | 63.3% |
| RN staffing (reported) | 0.67 | 64.7% |
| Total nurse staffing (adjusted) | 3.80 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (10)2 actual harm
- DF0641Ensure each resident receives an accurate assessment.2024-11-15 · Health · corrected 2024-12-04
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2024-11-15 · Health · corrected 2024-12-04
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-11-15 · Health · corrected 2024-12-04
Potential for more than minimal harm
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-11-15 · Health · corrected 2024-12-04
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-11-15 · Health · corrected 2024-12-04
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-02-02 · Health · corrected 2022-03-05
Potential for more than minimal harm
- GF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-03-20 · Health · corrected 2019-03-22
Actual harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2019-03-20 · Health · corrected 2019-04-20
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2019-03-20 · Health · corrected 2019-03-22
Actual harm
- DF0880Provide and implement an infection prevention and control program.2019-03-20 · Health · corrected 2019-04-05
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| HILLCREST HEALTHCARE COMMUNITIES INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2008-07-01 |
| WHITLOCK, KEVIN | Individual | CORPORATE DIRECTOR | — | 2021-07-01 |
| BOWERS, JONATHAN | Individual | W-2 MANAGING EMPLOYEE | — | 2023-07-24 |
| DIBERNARDO, BRUCE | Individual | W-2 MANAGING EMPLOYEE | — | 2021-07-01 |
| LEPLEY, BONNIE | Individual | W-2 MANAGING EMPLOYEE | — | 2021-08-16 |
| WHITLOCK, KEVIN | Individual | W-2 MANAGING EMPLOYEE | — | 2021-07-01 |
| HOME FEDERAL BANK OF TENNESSEE | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2013-05-16 |
Other facilities in KNOXVILLE
| Name | Overall | Beds |
|---|---|---|
| SENATOR BEN ATCHLEY STATE VETERANS' HOME | ★★★★★ | 140 |
| FORT SANDERS TCU | ★★★★★ | 24 |
| HOLSTON HEALTH & REHABILITATION CENTER | ★★★★★ | 94 |
| NHC HEALTHCARE, FT SANDERS | ★★★☆☆ | 160 |
| CREEKVIEW HEALTH AND REHABILITATION | ★★★☆☆ | 91 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.