HIGHLANDS HEALTH AND REHABILITATION CENTER
3549 NORRISWOOD, MEMPHIS, TN 38111 · CCN 445165
Ratings
- Overall
- ★★☆☆☆ 2
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★★☆☆☆ 2
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 180
- Avg residents/day
- 156.7
- Phone
- 9013257820
Inspection history vs Tennessee & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Tennessee avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2022-08-11 | 7 | 5.8 | 9.5 | +1.2 worse |
| 2 | 2019-10-22 | 3 | 4.6 | 9.8 | -1.6 better |
| 3 | 2018-12-06 | 14 | 4.6 | 9.3 | +9.4 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident rights | 2 |
| Pharmacy service | 1 |
| Infection control | 2 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.25 | 50.0% |
| RN staffing (reported) | 0.42 | 30.8% |
| Total nurse staffing (adjusted) | 3.11 | — |
Fines & penalties
- Total fines
- $305,320
- Number of fines
- 1
- Number of penalties
- 2
- Payment denials
- 1
Chain
- Chain
- CHAMPION CARE
- Facilities in chain
- 21
- Chain avg overall
- 2.10 / 5
Inspection citations (24)1 immediate jeopardy
- DF0880Provide and implement an infection prevention and control program.2025-10-14 · Health · corrected 2025-12-17
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-05-05 · Health · corrected 2023-06-27
Immediate jeopardy
- DF0692Provide enough food/fluids to maintain a resident's health.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- DF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- DF0729Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-05-05 · Health · corrected 2023-06-27
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-03-02 · Health · corrected 2023-03-28
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-03-02 · Health · corrected 2023-03-28
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-08-11 · Health · corrected 2022-08-24
Potential for more than minimal harm
- DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2022-08-11 · Health · corrected 2022-08-24
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-08-11 · Health · corrected 2022-08-24
Potential for more than minimal harm
- DF0694Provide for the safe, appropriate administration of IV fluids for a resident when needed.2022-08-11 · Health · corrected 2022-08-24
Potential for more than minimal harm
- EF0760Ensure that residents are free from significant medication errors.2022-08-11 · Health · corrected 2022-08-24
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2022-08-11 · Health · corrected 2022-08-30
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2019-10-22 · Health · corrected 2019-12-05
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-10-22 · Health · corrected 2019-12-05
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2019-10-22 · Health · corrected 2019-12-05
Potential for more than minimal harm
- DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2018-12-06 · Health · corrected 2019-01-06
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2018-12-06 · Health · corrected 2019-01-06
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2018-12-06 · Health · corrected 2019-01-06
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2018-12-06 · Health · corrected 2019-01-06
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2018-12-06 · Health · corrected 2019-01-06
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| THE BAY AT HIGHLANDS HOLDCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2022-06-01 |
| BL CAPITAL GROUP HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| LEGACY SNF OPCO HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| LEGACY SNF OPCO HOLDINGS TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| TN2 OPCO HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| LANDA, BENJAMIN | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| RUVEL, MENACHEM | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| WEINBERG, YISROEL | Individual | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2022-06-01 |
| CHAMPION CARE LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-06-01 |
| RUVEL, MENACHEM | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-06-01 |
| WEINBERG, YISROEL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-06-01 |
| RUVEL, MENACHEM | Individual | CORPORATE OFFICER | — | 2022-06-01 |
| WEINBERG, YISROEL | Individual | CORPORATE OFFICER | — | 2022-06-01 |
| PAUL, CHARLOTTE | Individual | W-2 MANAGING EMPLOYEE | — | 2022-06-20 |
Other facilities in MEMPHIS
| Name | Overall | Beds |
|---|---|---|
| KIRBY PINES MANOR | ★★★★★ | 120 |
| SIGNATURE HEALTHCARE OF PRIMACY | ★★★★☆ | 120 |
| ALLEN MORGAN HEALTH AND REHABILITATION CENTER | ★★★★☆ | 104 |
| SIGNATURE HEALTHCARE OF MEMPHIS | ★★★★☆ | 140 |
| PARKWAY HEALTH AND REHABILITATION CENTER | ★★★★☆ | 120 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.