HIGHER CALL NURSING CENTER
407 WHITEBIRD STREET, QUAPAW, OK 74363 · CCN 375579
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★☆☆☆☆ 1
- Quality measures
- ★★★☆☆ 3
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 86
- Avg residents/day
- 42.5
- Phone
- 9186742233
Inspection history vs Oklahoma & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Oklahoma avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-05-16 | 6 | 7.2 | 9.5 | -1.2 better |
| 2 | 2023-04-04 | 20 | 8.0 | 9.8 | +12.0 worse |
| 3 | 2019-07-11 | 6 | 7.9 | 9.3 | -1.9 better |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 1 |
| Resident rights | 1 |
| Nutrition and dietary | 2 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.69 | 68.1% |
| RN staffing (reported) | 0.46 | — |
| Total nurse staffing (adjusted) | 4.40 | — |
Fines & penalties
- Total fines
- $40,077
- Number of fines
- 3
- Number of penalties
- 4
- Payment denials
- 1
Chain
- Chain
- GLOBAL HEALTHCARE REIT
- Facilities in chain
- 10
- Chain avg overall
- 1.80 / 5
Inspection citations (32)5 immediate jeopardy2 actual harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2026-01-09 · Health · corrected 2026-02-27
Potential for more than minimal harm
- DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2024-05-16 · Health · corrected 2024-06-20
Potential for more than minimal harm
- DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2024-05-16 · Health · corrected 2024-06-20
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-05-16 · Health · corrected 2024-06-20
Potential for more than minimal harm
- EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-05-16 · Health · corrected 2024-06-20
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-05-16 · Health · corrected 2024-06-20
Potential for more than minimal harm
- JF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2024-03-28 · Health · corrected 2024-04-19
Immediate jeopardy
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-03-28 · Health · corrected 2024-04-19
Potential for more than minimal harm
- JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-03-28 · Health · corrected 2024-04-19
Immediate jeopardy
- GF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-03-28 · Health · corrected 2024-04-19
Actual harm
- FF0610Respond appropriately to all alleged violations.2024-03-28 · Health · corrected 2024-04-19
Potential for more than minimal harm
- JF0678Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.2024-03-28 · Health · corrected 2024-04-19
Immediate jeopardy
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-03-28 · Health · corrected 2024-04-19
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-04-04 · Health · corrected 2023-07-01
Immediate jeopardy
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- JF0742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.2023-04-04 · Health · corrected 2023-07-01
Immediate jeopardy
- DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-04-04 · Health · corrected 2023-07-01
Potential for more than minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2019-07-11 · Health · corrected 2019-09-02
Potential for more than minimal harm
- EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-07-11 · Health · corrected 2019-09-02
Potential for more than minimal harm
- EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2019-07-11 · Health · corrected 2019-09-02
Potential for more than minimal harm
- GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2019-07-11 · Health · corrected 2019-09-02
Actual harm
- EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2019-07-11 · Health · corrected 2019-09-02
Potential for more than minimal harm
- EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2019-07-11 · Health · corrected 2019-09-02
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| SELECTIS HEALTH INC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2020-03-01 |
| SELECTIS MANAGEMENT LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2020-12-14 |
| BISHOP, RACHELLE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-09-29 |
| BRYAN, VINCENT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-12-01 |
| BRYANT, SARA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-09-20 |
| CARROW, JERIKA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-10-04 |
| DAY, SARAH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-07-26 |
| DESMOND, ADAM | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-11-01 |
| ECKHART, KRYSTAL | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2020-03-01 |
| GRIFFIN, BARBARA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-07-31 |
| HAHNER, MICHELLE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-13 |
| SMALL, NOVETTA | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2024-03-15 |
| TROST, JAMIE | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2022-09-08 |
| WHITEEAGLE, KASSIDY | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2025-10-01 |
Other facilities in QUAPAW
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.