Starfile / North Carolina

Vero Health & Rehab of Sylva

417 Cloverdale Road, Sylva, NC 28779 · CCN 345302

Inspection history vs North Carolina & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$359,818

Number of fines

4

Number of penalties

6

Payment denials

2

Inspection citations (67)7 immediate jeopardy6 actual harm

1. DF0558Reasonably accommodate the needs and preferences of each resident.2025-08-14 · Health · corrected 2025-09-04

   Potential for more than minimal harm

2. CF0570Assure the security of all personal funds of residents deposited with the facility.2025-08-14 · Health · corrected 2025-09-04

   Potential for minimal harm

3. CF0577Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.2025-08-14 · Health · corrected 2025-09-04

   Potential for minimal harm

4. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-08-14 · Health · corrected 2025-09-04

   Potential for more than minimal harm

5. FF0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.2025-08-14 · Health · corrected 2025-09-04

   Potential for more than minimal harm

6. DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-08-14 · Health · corrected 2025-09-04

   Potential for more than minimal harm

7. DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-08-14 · Health · corrected 2025-09-04

   Potential for more than minimal harm

8. GF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-07-30 · Health · corrected 2024-08-20

   Actual harm

9. DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2024-07-30 · Health · corrected 2024-08-20

   Potential for more than minimal harm

10. DF0558Reasonably accommodate the needs and preferences of each resident.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

11. DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

12. CF0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.2024-07-30 · Health · corrected 2024-08-20

    Potential for minimal harm

13. FF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

14. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

15. DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

16. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

17. DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

18. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

19. KF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-07-30 · Health · corrected 2024-08-20

    Immediate jeopardy

20. DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

21. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

22. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

23. FF0880Provide and implement an infection prevention and control program.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

24. DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2024-07-30 · Health · corrected 2024-08-20

    Potential for more than minimal harm

25. DF0563Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.2024-05-22 · Health · corrected 2024-07-30

    Potential for more than minimal harm

26. JF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-05-22 · Health · corrected 2024-07-30

    Immediate jeopardy

27. FF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-05-22 · Health · corrected 2024-08-20

    Potential for more than minimal harm

28. JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-05-22 · Health · corrected 2024-07-30

    Immediate jeopardy

29. EF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-05-22 · Health · corrected 2024-08-20

    Potential for more than minimal harm

30. JF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-05-22 · Health · corrected 2024-07-30

    Immediate jeopardy

31. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-05-22 · Health · corrected 2024-08-20

    Immediate jeopardy

32. JF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-05-22 · Health · corrected 2024-08-20

    Immediate jeopardy

33. GF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2024-05-22 · Health · corrected 2024-07-30

    Actual harm

34. GF0760Ensure that residents are free from significant medication errors.2024-05-22 · Health · corrected 2024-07-30

    Actual harm

35. EF0841Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.2024-05-22 · Health · corrected 2024-07-30

    Potential for more than minimal harm

36. EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-05-22 · Health · corrected 2024-07-30

    Potential for more than minimal harm

37. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-11-30 · Health · corrected 2023-12-07

    Potential for more than minimal harm

38. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-11-30 · Health · corrected 2023-12-07

    Actual harm

39. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-11-30 · Health · corrected 2023-12-07

    Potential for more than minimal harm

40. DF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2023-11-30 · Health · corrected 2023-12-07

    Potential for more than minimal harm

41. DF0880Provide and implement an infection prevention and control program.2023-11-30 · Health · corrected 2023-12-07

    Potential for more than minimal harm

42. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-11-21 · Health · corrected 2023-12-07

    Immediate jeopardy

43. GF0697Provide safe, appropriate pain management for a resident who requires such services.2023-11-21 · Health · corrected 2023-11-30

    Actual harm

44. GF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-10-18 · Health · corrected 2023-12-07

    Actual harm

45. DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2023-10-18 · Health · corrected 2023-11-30

    Potential for more than minimal harm

46. BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2023-10-18 · Health · corrected 2023-11-11

    Potential for minimal harm

47. EF0759Ensure medication error rates are not 5 percent or greater.2023-10-18 · Health · corrected 2023-11-30

    Potential for more than minimal harm

48. DF0760Ensure that residents are free from significant medication errors.2023-10-18 · Health · corrected 2023-11-30

    Potential for more than minimal harm

49. DF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2023-10-18 · Health · corrected 2023-12-07

    Potential for more than minimal harm

50. DF0880Provide and implement an infection prevention and control program.2023-10-18 · Health · corrected 2023-12-07

    Potential for more than minimal harm

51. DF0558Reasonably accommodate the needs and preferences of each resident.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

52. DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

53. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

54. EF0583Keep residents' personal and medical records private and confidential.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

55. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

56. BF0641Ensure each resident receives an accurate assessment.2023-06-07 · Health · corrected 2023-07-05

    Potential for minimal harm

57. DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

58. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

59. EF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

60. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

61. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

62. EF0760Ensure that residents are free from significant medication errors.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

63. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

64. EF0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.2023-06-07 · Health · corrected 2023-07-05

    Potential for more than minimal harm

65. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-01-20 · Health · corrected 2023-02-17

    Potential for more than minimal harm

66. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-01-20 · Health · corrected 2023-02-17

    Potential for more than minimal harm

67. EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2023-01-20 · Health · corrected 2023-02-17

    Potential for more than minimal harm

Ownership

Other facilities in Sylva

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.