Starfile / North Carolina

Biltmore Haven Nursing and Rehabilitation

3864 Sweeten Creek Road, Arden, NC 28704 · CCN 345477

SFF Candidate

Inspection history vs North Carolina & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$172,134

Number of fines

2

Number of penalties

3

Payment denials

1

Chain

Chain

CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE

Facilities in chain

36

Chain avg overall

2.30 / 5

Inspection citations (53)3 immediate jeopardy3 actual harm

1. DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

2. DF0554Allow residents to self-administer drugs if determined clinically appropriate.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

3. BF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-05-01 · Health · corrected 2025-06-17

   Potential for minimal harm

4. EF0602Protect each resident from the wrongful use of the resident's belongings or money.2025-05-01 · Health · corrected 2025-05-01

   Potential for more than minimal harm

5. DF0627Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

6. DF0641Ensure each resident receives an accurate assessment.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

7. DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

8. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

9. DF0695Provide safe and appropriate respiratory care for a resident when needed.2025-05-01 · Health · corrected 2025-06-17

   Potential for more than minimal harm

10. DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

11. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

12. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

13. EF0803Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

14. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

15. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

16. FF0851Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

17. DF0880Provide and implement an infection prevention and control program.2025-05-01 · Health · corrected 2025-06-17

    Potential for more than minimal harm

18. BF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-02-27 · Health · corrected 2024-03-12

    Potential for minimal harm

19. DF0687Provide appropriate foot care.2024-02-27 · Health · corrected 2024-03-12

    Potential for more than minimal harm

20. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-02-27 · Health · corrected 2024-03-12

    Potential for more than minimal harm

21. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-02-27 · Health · corrected 2024-03-12

    Potential for more than minimal harm

22. DF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-02-27 · Health · corrected 2024-03-12

    Potential for more than minimal harm

23. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

24. KF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2024-01-16 · Health · corrected 2024-02-27

    Immediate jeopardy

25. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

26. KF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-01-16 · Health · corrected 2024-02-27

    Immediate jeopardy

27. EF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

28. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

29. EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

30. EF0760Ensure that residents are free from significant medication errors.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

31. EF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-01-16 · Health · corrected 2024-03-12

    Potential for more than minimal harm

32. GF0791Provide or obtain dental services for each resident.2024-01-16 · Health · corrected 2024-02-27

    Actual harm

33. EF0809Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

34. KF0835Administer the facility in a manner that enables it to use its resources effectively and efficiently.2024-01-16 · Health · corrected 2024-02-27

    Immediate jeopardy

35. EF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-01-16 · Health · corrected 2024-03-12

    Potential for more than minimal harm

36. EF0949Provide behavior health training consistent with the requirements and as determined by a facility assessment.2024-01-16 · Health · corrected 2024-02-27

    Potential for more than minimal harm

37. DF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2023-12-28 · Health · corrected 2024-03-12

    Potential for more than minimal harm

38. DF0880Provide and implement an infection prevention and control program.2023-12-28 · Health · corrected 2024-01-16

    Potential for more than minimal harm

39. DF0638Assure that each resident’s assessment is updated at least once every 3 months.2023-05-03 · Health · corrected 2023-05-30

    Potential for more than minimal harm

40. BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2023-05-03 · Health · corrected 2023-05-30

    Potential for minimal harm

41. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-05-03 · Health · corrected 2023-04-10

    Actual harm

42. DF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2023-05-03 · Health · corrected 2023-05-30

    Potential for more than minimal harm

43. DF0880Provide and implement an infection prevention and control program.2023-05-03 · Health · corrected 2023-05-30

    Potential for more than minimal harm

44. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

45. DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

46. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

47. EF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

48. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

49. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

50. GF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-06-24 · Health · corrected 2022-07-25

    Actual harm

51. DF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

52. BF0806Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.2022-06-24 · Health · corrected 2022-07-25

    Potential for minimal harm

53. FF0880Provide and implement an infection prevention and control program.2022-06-24 · Health · corrected 2022-07-25

    Potential for more than minimal harm

Ownership

Other facilities in Arden

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.