Starfile / Missouri

HERITAGE CARE CENTER

4401 NORTH HANLEY ROAD, SAINT LOUIS, MO 63134 · CCN 265534

SFF Candidate Abuse icon

Inspection history vs Missouri & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$343,318

Number of fines

5

Number of penalties

8

Payment denials

3

Chain

Chain

RELIANT CARE MANAGEMENT

Facilities in chain

29

Chain avg overall

1.10 / 5

Inspection citations (99)10 immediate jeopardy4 actual harm

1. DF0558Reasonably accommodate the needs and preferences of each resident.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

2. DF0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

3. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

4. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

5. DF0602Protect each resident from the wrongful use of the resident's belongings or money.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

6. DF0628Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

7. DF0641Ensure each resident receives an accurate assessment.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

8. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

9. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-09-09 · Health · corrected 2025-10-15

   Potential for more than minimal harm

10. DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

11. EF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

12. EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

13. DF0760Ensure that residents are free from significant medication errors.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

14. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

15. FF0838Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

16. FF0865Have a plan that describes the process for conducting QAPI and QAA activities.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

17. FF0880Provide and implement an infection prevention and control program.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

18. FF0881Implement a program that monitors antibiotic use.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

19. FF0882Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

20. EF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-09-09 · Health · corrected 2025-10-15

    Potential for more than minimal harm

21. EF0576Ensure residents have reasonable access to and privacy in their use of communication methods.2025-06-26 · Health · corrected 2025-07-25

    Potential for more than minimal harm

22. DF0741Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.2025-06-26 · Health · corrected 2025-07-25

    Potential for more than minimal harm

23. DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-05-23 · Health · corrected 2025-06-10

    Potential for more than minimal harm

24. GF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2025-04-25 · Health · corrected 2025-05-24

    Actual harm

25. DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2025-04-25 · Health · corrected 2025-05-24

    Potential for more than minimal harm

26. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-04-25 · Health · corrected 2025-05-24

    Potential for more than minimal harm

27. DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2025-04-25 · Health · corrected 2025-05-24

    Potential for more than minimal harm

28. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-04-25 · Health · corrected 2025-05-24

    Immediate jeopardy

29. GF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2025-03-14 · Health · corrected 2025-05-24

    Actual harm

30. EF0576Ensure residents have reasonable access to and privacy in their use of communication methods.2025-03-14 · Health · corrected 2025-07-25

    Potential for more than minimal harm

31. GF0603Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).2025-03-14 · Health · corrected 2025-05-24

    Actual harm

32. DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2025-03-14 · Health · corrected 2025-05-24

    Potential for more than minimal harm

33. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-03-14 · Health · corrected 2025-05-24

    Potential for more than minimal harm

34. DF0661Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.2025-03-14 · Health · corrected 2025-05-24

    Potential for more than minimal harm

35. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-03-14 · Health · corrected 2025-05-24

    Immediate jeopardy

36. DF0741Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.2025-03-14 · Health · corrected 2025-07-25

    Potential for more than minimal harm

37. EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-03-14 · Health · corrected 2025-04-14

    Potential for more than minimal harm

38. DF0610Respond appropriately to all alleged violations.2025-02-03 · Health · corrected 2025-02-16

    Potential for more than minimal harm

39. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-02-03 · Health · corrected 2025-02-16

    Immediate jeopardy

40. DF0610Respond appropriately to all alleged violations.2024-12-26 · Health · corrected 2025-02-16

    Potential for more than minimal harm

41. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-12-26 · Health · corrected 2025-02-16

    Immediate jeopardy

42. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-09-12 · Health · corrected 2024-10-21

    Potential for more than minimal harm

43. DF0759Ensure medication error rates are not 5 percent or greater.2024-08-05 · Health · corrected 2024-08-09

    Potential for more than minimal harm

44. DF0760Ensure that residents are free from significant medication errors.2024-08-05 · Health · corrected 2024-08-09

    Potential for more than minimal harm

45. EF0880Provide and implement an infection prevention and control program.2024-08-05 · Health · corrected 2024-08-09

    Potential for more than minimal harm

46. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-06-14 · Health · corrected 2024-06-11

    Immediate jeopardy

47. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-05-02 · Health · corrected 2024-04-22

    Potential for more than minimal harm

48. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-01-30 · Health · corrected 2024-03-13

    Potential for more than minimal harm

49. JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2024-01-30 · Health · corrected 2024-03-13

    Immediate jeopardy

50. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2024-01-30 · Health · corrected 2024-03-13

    Potential for more than minimal harm

51. DF0610Respond appropriately to all alleged violations.2024-01-30 · Health · corrected 2024-03-13

    Potential for more than minimal harm

52. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-12-12 · Health · corrected 2024-03-13

    Potential for more than minimal harm

53. JF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-12-12 · Health · corrected 2024-03-13

    Immediate jeopardy

54. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-12-12 · Health · corrected 2024-03-13

    Potential for more than minimal harm

55. DF0610Respond appropriately to all alleged violations.2023-12-12 · Health · corrected 2024-03-13

    Potential for more than minimal harm

56. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-12-12 · Health · corrected 2024-01-16

    Immediate jeopardy

57. DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2023-12-12 · Health · corrected 2023-12-07

    Potential for more than minimal harm

58. JF0742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.2023-12-12 · Health · corrected 2024-03-13

    Immediate jeopardy

59. EF0567Honor the resident's right to manage his or her financial affairs.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

60. EF0568Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

61. EF0570Assure the security of all personal funds of residents deposited with the facility.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

62. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

63. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

64. DF0610Respond appropriately to all alleged violations.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

65. DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

66. DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

67. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

68. DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

69. GF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-09-29 · Health · corrected 2023-11-13

    Actual harm

70. DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

71. DF0691Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

72. DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

73. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

74. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

75. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

76. EF0759Ensure medication error rates are not 5 percent or greater.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

77. FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-09-29 · Health · corrected 2023-11-13

    Potential for more than minimal harm

78. JF0880Provide and implement an infection prevention and control program.2023-09-29 · Health · corrected 2023-11-13

    Immediate jeopardy

79. DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-08-23 · Health · corrected 2023-08-18

    Potential for more than minimal harm

80. DF0602Protect each resident from the wrongful use of the resident's belongings or money.2023-06-30 · Health · corrected 2023-06-02

    Potential for more than minimal harm

81. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-06-30 · Health · corrected 2023-07-24

    Potential for more than minimal harm

82. EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2023-06-30 · Health · corrected 2023-07-24

    Potential for more than minimal harm

83. DF0610Respond appropriately to all alleged violations.2023-05-03 · Health · corrected 2023-06-12

    Potential for more than minimal harm

84. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-05-03 · Health · corrected 2023-06-12

    Potential for more than minimal harm

85. EF0742Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.2023-05-03 · Health · corrected 2023-06-12

    Potential for more than minimal harm

86. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-05-03 · Health · corrected 2023-07-24

    Potential for more than minimal harm

87. EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2023-05-03 · Health · corrected 2023-07-24

    Potential for more than minimal harm

88. DF0573Let each resident or the resident's legal representative access or purchase copies of all the resident's records.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

89. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

90. DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

91. DF0641Ensure each resident receives an accurate assessment.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

92. EF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

93. DF0745Provide medically-related social services to help each resident achieve the highest possible quality of life.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

94. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

95. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

96. EF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

97. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2019-07-26 · Health · corrected 2019-09-09

    Potential for more than minimal harm

98. FF0880Provide and implement an infection prevention and control program.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

99. FF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2019-07-26 · Health · corrected 2019-09-08

    Potential for more than minimal harm

Ownership

Other facilities in SAINT LOUIS

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.