The Willows At East Lansing
3500 Coolidge Road, East Lansing, MI 48823 · CCN 235700
Ratings
- Overall
- ★★★★★ 5
- Health inspection
- ★★★★☆ 4
- Quality measures
- ★★★★★ 5
- Staffing
- ★★★☆☆ 3
Facility
- Ownership type
- For profit - Corporation
- Certified beds
- 65
- Avg residents/day
- 61.9
- Phone
- 5172034042
Inspection history vs Michigan & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Michigan avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2024-10-17 | 8 | 9.9 | 9.5 | -1.9 better |
| 2 | 2023-09-20 | 13 | 11.4 | 9.8 | +1.6 worse |
| 3 | 2022-10-07 | 15 | 12.0 | 9.3 | +3.0 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 2 |
| Resident assessment and care planning | 2 |
| Resident rights | 2 |
| Pharmacy service | 1 |
| Infection control | 1 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.77 | 34.5% |
| RN staffing (reported) | 1.34 | 22.2% |
| Total nurse staffing (adjusted) | 3.32 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Chain
- Chain
- TRILOGY HEALTH SERVICES
- Facilities in chain
- 125
- Chain avg overall
- 4.00 / 5
Inspection citations (36)
- BF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-10-17 · Health · corrected 2024-11-11
Potential for minimal harm
- BF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-10-17 · Health · corrected 2024-11-11
Potential for minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-10-17 · Health · corrected 2024-12-13
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-10-17 · Health · corrected 2024-11-11
Potential for more than minimal harm
- DF0679Provide activities to meet all resident's needs.2024-10-17 · Health · corrected 2024-12-13
Potential for more than minimal harm
- DF0740Ensure each resident must receive and the facility must provide necessary behavioral health care and services.2024-10-17 · Health · corrected 2024-11-11
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2024-10-17 · Health · corrected 2024-11-11
Potential for more than minimal harm
- DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2024-10-17 · Health · corrected 2024-11-11
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-07-05 · Health · corrected 2024-07-22
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-07-05 · Health · corrected 2024-07-22
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0585Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0641Ensure each resident receives an accurate assessment.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0644Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0645PASARR screening for Mental disorders or Intellectual Disabilities2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0679Provide activities to meet all resident's needs.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0847Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.2023-09-20 · Health · corrected 2023-10-31
Potential for more than minimal harm
- DF0610Respond appropriately to all alleged violations.2023-04-04 · Health · corrected 2023-04-20
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-04-04 · Health · corrected 2023-04-20
Potential for more than minimal harm
- DF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- EF0641Ensure each resident receives an accurate assessment.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0660Plan the resident's discharge to meet the resident's goals and needs.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0692Provide enough food/fluids to maintain a resident's health.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2022-10-07 · Health · corrected 2022-11-02
Potential for more than minimal harm
- CF0880Provide and implement an infection prevention and control program.2022-10-07 · Health · corrected 2022-11-02
Potential for minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| TRILOGY OPCO LLC | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 100% | 2021-10-01 |
| AMERICAN HEALTHCARE REIT HOLDINGS LP | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| AMERICAN HEALTHCARE REIT INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| CONTINENTAL MERGER SUB LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| GAHC3 TRILOGY JV LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| GAHC4 TRILOGY JV LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| NORTHSTAR HEALTHCARE INCOME INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| NORTHSTAR HEALTHCARE INCOME OPERATING PARTNERSHIP LP | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY HEALTHCARE HOLDINGS INC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY HOLDINGS NT-HCI, LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY INVESTORS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY REAL ESTATE INVESTMENT TRUST | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY REIT HOLDINGS LLC | Organization | 5% OR GREATER INDIRECT OWNERSHIP INTEREST | — | 2021-10-01 |
| TRILOGY MANAGEMENT SERVICES LLC | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-10-01 |
| ERMIGER, JOSEPH | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2021-08-02 |
| BARNEY, LEIGH | Individual | CORPORATE OFFICER | — | 2019-11-01 |
| BRYANT, WILLIAM | Individual | CORPORATE OFFICER | — | 2016-01-05 |
| BUFFORD, RANDALL | Individual | CORPORATE OFFICER | — | 2019-11-01 |
| CONNER, GREGORY | Individual | CORPORATE OFFICER | — | 2021-06-03 |
| DAVIS, DAVID | Individual | CORPORATE OFFICER | — | 2017-08-21 |
| PROSKY, DANNY | Individual | CORPORATE OFFICER | — | 2015-12-01 |
| STREIFF, MATHIEU | Individual | CORPORATE OFFICER | — | 2015-12-01 |
| CORBIN, KATHY | Individual | W-2 MANAGING EMPLOYEE | — | 2011-01-11 |
| FIGHTMASTER, LISA | Individual | W-2 MANAGING EMPLOYEE | — | 2015-12-01 |
| KEYBANK NATIONAL ASSOCIATION | Organization | 5% OR GREATER MORTGAGE INTEREST | — | 2018-08-01 |
Other facilities in East Lansing
| Name | Overall | Beds |
|---|---|---|
| Medilodge of Campus Area | ★★☆☆☆ | 102 |
| Burcham Hills Retirement Center | ★☆☆☆☆ | 133 |
| Medilodge of East Lansing | ★☆☆☆☆ | 99 |
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.