Starfile / Maryland

COMPLETE CARE AT HERITAGE LLC

7232 GERMAN HILL ROAD, DUNDALK, MD 21222 · CCN 215135

Inspection history vs Maryland & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$129,919

Number of fines

2

Number of penalties

2

Payment denials

0

Chain

Chain

COMPLETE CARE

Facilities in chain

85

Chain avg overall

3.20 / 5

Inspection citations (70)2 immediate jeopardy1 actual harm

1. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

2. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

3. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

4. DF0641Ensure each resident receives an accurate assessment.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

5. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

6. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

7. DF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

8. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

9. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-09-16 · Health · corrected 2025-10-29

   Potential for more than minimal harm

10. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

11. DF0692Provide enough food/fluids to maintain a resident's health.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

12. EF0695Provide safe and appropriate respiratory care for a resident when needed.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

13. DF0697Provide safe, appropriate pain management for a resident who requires such services.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

14. EF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

15. CF0732Post nurse staffing information every day.2025-09-16 · Health · corrected 2025-10-29

    Potential for minimal harm

16. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

17. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

18. EF0880Provide and implement an infection prevention and control program.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

19. DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

20. DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

21. EF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

22. DF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2025-09-16 · Health · corrected 2025-10-29

    Potential for more than minimal harm

23. JF0760Ensure that residents are free from significant medication errors.2025-02-26 · Health · corrected 2025-05-02

    Immediate jeopardy

24. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

25. DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

26. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

27. EF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

28. GF0600Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.2023-08-22 · Health · corrected 2023-10-06

    Actual harm

29. DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

30. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

31. DF0610Respond appropriately to all alleged violations.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

32. EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

33. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

34. EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

35. JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-08-22 · Health · corrected 2023-10-06

    Immediate jeopardy

36. DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

37. DF0728Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

38. DF0732Post nurse staffing information every day.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

39. EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

40. DF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

41. EF0759Ensure medication error rates are not 5 percent or greater.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

42. DF0760Ensure that residents are free from significant medication errors.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

43. DF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

44. EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

45. DF0880Provide and implement an infection prevention and control program.2023-08-22 · Health · corrected 2023-11-14

    Potential for more than minimal harm

46. DF0925Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

47. DF0940Develop, implement, and/or maintain an effective training program for all new and existing staff members.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

48. EF0947Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

49. DF0949Provide behavior health training consistent with the requirements and as determined by a facility assessment.2023-08-22 · Health · corrected 2023-10-06

    Potential for more than minimal harm

50. DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-04-14 · Health · corrected 2023-05-19

    Potential for more than minimal harm

51. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-04-14 · Health · corrected 2023-05-19

    Potential for more than minimal harm

52. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-04-14 · Health · corrected 2023-05-19

    Potential for more than minimal harm

53. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

54. DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

55. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

56. DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

57. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

58. DF0676Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

59. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

60. DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

61. DF0692Provide enough food/fluids to maintain a resident's health.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

62. DF0711Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

63. DF0730Observe each nurse aide's job performance and give regular training.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

64. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

65. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

66. DF0759Ensure medication error rates are not 5 percent or greater.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

67. DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

68. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

69. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

70. DF0880Provide and implement an infection prevention and control program.2019-01-22 · Health · corrected 2019-03-08

    Potential for more than minimal harm

Ownership

Other facilities in DUNDALK

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.