PIONEER VALLEY HEALTH & REHABILITATION
573 GRANBY RD, SOUTH HADLEY, MA 01075 · CCN 225757
Ratings
- Overall
- ★☆☆☆☆ 1
- Health inspection
- ★★☆☆☆ 2
- Quality measures
- ★☆☆☆☆ 1
- Staffing
- ★★☆☆☆ 2
Facility
- Ownership type
- For profit - Individual
- Certified beds
- 132
- Avg residents/day
- 115.8
- Phone
- 4135322200
Inspection history vs Massachusetts & national averages
Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.
| Cycle | Inspection date | This facility | Massachusetts avg | National avg | vs state |
|---|---|---|---|---|---|
| 1 | 2025-05-27 | 11 | 8.9 | 9.5 | +2.1 worse |
| 2 | 2024-03-27 | 20 | 10.0 | 9.8 | +10.0 worse |
| 3 | 2022-11-22 | 25 | 12.7 | 9.3 | +12.3 worse |
Cycle 1 deficiencies by category
| Category | Deficiencies |
|---|---|
| Quality of life and care | 3 |
| Resident assessment and care planning | 2 |
| Pharmacy service | 1 |
| Environmental | 1 |
| Administration | 1 |
| Infection control | 3 |
Staffing (hours per resident per day)
| Metric | This facility | Turnover |
|---|---|---|
| Total nurse staffing (reported) | 3.39 | 63.3% |
| RN staffing (reported) | 0.50 | 82.6% |
| Total nurse staffing (adjusted) | 3.71 | — |
Fines & penalties
- Total fines
- $0
- Number of fines
- 0
- Number of penalties
- 0
- Payment denials
- 0
Inspection citations (56)
- DF0641Ensure each resident receives an accurate assessment.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0883Develop and implement policies and procedures for flu and pneumonia vaccinations.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- FF0909Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.2025-05-27 · Health · corrected 2025-06-20
Potential for more than minimal harm
- FF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2024-08-04 · Health · corrected 2024-08-07
Potential for more than minimal harm
- EF0727Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.2024-07-11 · Health · corrected 2024-07-29
Potential for more than minimal harm
- DF0553Allow resident to participate in the development and implementation of his or her person-centered plan of care.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2024-03-27 · Health · corrected 2024-04-24
Potential for more than minimal harm
- DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- BF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2024-03-27 · Health · corrected 2024-04-24
Potential for minimal harm
- BF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2024-03-27 · Health · corrected 2024-04-22
Potential for minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- BF0641Ensure each resident receives an accurate assessment.2024-03-27 · Health · corrected 2024-04-22
Potential for minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2024-03-27 · Health · corrected 2024-04-24
Potential for more than minimal harm
- DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- EF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-03-27 · Health · corrected 2024-04-24
Potential for more than minimal harm
- DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0804Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- FF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0880Provide and implement an infection prevention and control program.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0908Keep all essential equipment working safely.2024-03-27 · Health · corrected 2024-04-22
Potential for more than minimal harm
- DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-11-21 · Health · corrected 2023-12-12
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2023-11-21 · Health · corrected 2023-12-12
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2023-07-31 · Health · corrected 2023-07-21
Potential for more than minimal harm
- DF0624Prepare residents for a safe transfer or discharge from the nursing home.2023-07-31 · Health · corrected 2023-07-21
Potential for more than minimal harm
- DF0558Reasonably accommodate the needs and preferences of each resident.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0565Honor the resident's right to organize and participate in resident/family groups in the facility.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0583Keep residents' personal and medical records private and confidential.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0623Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0625Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0636Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0658Ensure services provided by the nursing facility meet professional standards of quality.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0693Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0695Provide safe and appropriate respiratory care for a resident when needed.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0790Provide routine and 24-hour emergency dental care for each resident.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- DF0868Have the Quality Assessment and Assurance group have the required members and meet at least quarterly2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0880Provide and implement an infection prevention and control program.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
- EF0886Perform COVID19 testing on residents and staff.2022-11-22 · Health · corrected 2022-12-31
Potential for more than minimal harm
Ownership
| Owner | Type | Role | Percent | Since |
|---|---|---|---|---|
| CUZZUPOLI FAMILY 2011 IRREVOCABLE TRUST | Organization | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 95% | 2023-02-01 |
| CUZZUPOLI, JOSEPH | Individual | 5% OR GREATER DIRECT OWNERSHIP INTEREST | 5% | 2023-02-01 |
| CUZZUPOLI FAMILY 2011 IRREVOCABLE TRUST | Organization | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| FRAIOLI, PATRICK | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| KOPPENHEFFER, ALEX | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| WHEELER, SCOTT | Individual | OPERATIONAL/MANAGERIAL CONTROL | — | 2023-02-01 |
| FRAIOLI, PATRICK | Individual | CORPORATE DIRECTOR | — | 2023-02-01 |
| KOPPENHEFFER, ALEX | Individual | CORPORATE DIRECTOR | — | 2023-02-01 |
| WHEELER, SCOTT | Individual | CORPORATE DIRECTOR | — | 2023-02-01 |
| CUZZUPOLI, JOSEPH | Individual | CORPORATE OFFICER | — | 2021-11-17 |
Other facilities in SOUTH HADLEY
| Name | Overall | Beds |
|---|
Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.