What is the overall CMS rating of MISSION CARE AT HOLYOKE?

MISSION CARE AT HOLYOKE has a 2-star overall rating from CMS, based on health inspections, staffing, and quality measures.

How many deficiency citations does MISSION CARE AT HOLYOKE have?

MISSION CARE AT HOLYOKE has 43 health inspection citations recorded across the most recent three CMS inspection cycles. 2 are classified as "immediate jeopardy" (the most serious CMS severity level).

Has MISSION CARE AT HOLYOKE been fined by CMS?

MISSION CARE AT HOLYOKE has accumulated $16,985 in CMS fines across 1 separate penalties in the current three-year window.

Who owns MISSION CARE AT HOLYOKE?

MISSION CARE AT HOLYOKE is affiliated with the ICARE HEALTH NETWORK chain, which operates 12 facilities nationally. See the facility's ownership section for the full CMS Form 855A ownership disclosure.

Starfile / Massachusetts

MISSION CARE AT HOLYOKE

35 HOLY FAMILY ROAD, HOLYOKE, MA 01040 · CCN 225480

Abuse icon

Ratings

Overall: ★★☆☆☆ 2
Health inspection: ★★☆☆☆ 2
Quality measures: ★★★★☆ 4
Staffing: ★★★☆☆ 3

Facility

Ownership type: For profit - Limited Liability company
Certified beds: 125
Avg residents/day: 116.5
Phone: 4135323246

Inspection history vs Massachusetts & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle	Inspection date	This facility	Massachusetts avg	National avg	vs state
1	2025-06-10	17	8.9	9.5	+8.1 worse
2	2024-04-02	7	10.0	9.8	-3.0 better
3	2023-01-03	19	12.7	9.3	+6.3 worse

Cycle 1 deficiencies by category

Category	Deficiencies
Abuse, neglect, exploitation	4
Quality of life and care	4
Resident assessment and care planning	2
Resident rights	4
Nutrition and dietary	1
Pharmacy service	1
Infection control	1

Staffing (hours per resident per day)

Metric	This facility	Turnover
Total nurse staffing (reported)	3.76	42.5%
RN staffing (reported)	0.47	45.5%
Total nurse staffing (adjusted)	3.52	—

Fines & penalties

Total fines: $16,985
Number of fines: 1
Number of penalties: 1
Payment denials: 0

Chain

Chain: ICARE HEALTH NETWORK
Facilities in chain: 12
Chain avg overall: 2.90 / 5

Inspection citations (43)2 immediate jeopardy2 actual harm

DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2025-12-03 · Health · corrected 2025-11-18
Potential for more than minimal harm
DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-12-03 · Health · corrected 2025-11-18
Potential for more than minimal harm
GF0603Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).2025-11-25 · Health · corrected 2025-12-15
Actual harm
DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2025-11-25 · Health · corrected 2025-12-15
Potential for more than minimal harm
DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2025-11-25 · Health · corrected 2025-12-15
Potential for more than minimal harm
DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0551Give the resident's representative the ability to exercise the resident's rights.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0646Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0692Provide enough food/fluids to maintain a resident's health.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
EF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0790Provide routine and 24-hour emergency dental care for each resident.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
DF0880Provide and implement an infection prevention and control program.2025-06-10 · Health · corrected 2025-07-25
Potential for more than minimal harm
JF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-04-01 · Health · corrected 2025-03-17
Immediate jeopardy
JF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2025-04-01 · Health · corrected 2025-03-17
Immediate jeopardy
DF0557Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.2025-01-02 · Health · corrected 2025-01-24
Potential for more than minimal harm
DF0695Provide safe and appropriate respiratory care for a resident when needed.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
DF0760Ensure that residents are free from significant medication errors.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
EF0880Provide and implement an infection prevention and control program.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
DF0926Have policies on smoking.2024-04-02 · Health · corrected 2024-05-17
Potential for more than minimal harm
DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0558Reasonably accommodate the needs and preferences of each resident.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0561Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0688Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0695Provide safe and appropriate respiratory care for a resident when needed.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0755Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
EF0758Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
GF0760Ensure that residents are free from significant medication errors.2023-01-03 · Health · corrected 2023-01-03
Actual harm
DF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0773Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm
DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-01-03 · Health · corrected 2023-02-19
Potential for more than minimal harm

Ownership

Owner	Type	Role	Percent	Since
ACTIVE INVESTMENTS LLC	Organization	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
COMMONWEALTH CAPITAL INVESTORS LLC	Organization	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
PRESTON CAPITAL INVESTORS INC	Organization	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
VANTAGE CAPITAL INVESTORS LLC	Organization	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
COHEN, JONATHAN	Individual	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
PLAUSSE, MICHAEL	Individual	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
SEBBAG, JOSEPH	Individual	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
WRIGHT, CHRISTOPHER	Individual	5% OR GREATER INDIRECT OWNERSHIP INTEREST	—	2021-02-02
WRIGHT, CHRISTOPHER	Individual	CORPORATE OFFICER	—	2021-02-02
THOMPSON, EDIN	Individual	W-2 MANAGING EMPLOYEE	—	2021-02-02

Other facilities in HOLYOKE

Name	Overall	Beds
RENAISSANCE MANOR ON CABOT	★★★★★	61
CARE ONE AT HOLYOKE	★★★★★	164
MARY'S MEADOW AT PROVIDENCE PLACE	★★★★★	40
MONT MARIE REHABILITATION & HEALTHCARE CENTER	★★★★☆	84
DAY BROOK VILLAGE SENIOR LIVING	★★☆☆☆	92

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.