Starfile / Massachusetts

CHARLENE MANOR EXTENDED CARE FACILITY

130 COLRAIN ROAD, GREENFIELD, MA 01301 · CCN 225304

Inspection history vs Massachusetts & national averages

Cycle 1 is the most recent standard health inspection. Lower total deficiency counts are better.

Cycle 1 deficiencies by category

Staffing (hours per resident per day)

Fines & penalties

Total fines

$99,366

Number of fines

3

Number of penalties

3

Payment denials

0

Chain

Chain

INTEGRITUS HEALTHCARE

Facilities in chain

15

Chain avg overall

2.70 / 5

Inspection citations (61)1 actual harm

1. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2025-05-06 · Health · corrected 2025-05-30

   Potential for more than minimal harm

2. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2025-03-12 · Health · corrected 2025-04-11

   Potential for more than minimal harm

3. DF0550Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

4. EF0558Reasonably accommodate the needs and preferences of each resident.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

5. DF0580Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

6. DF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

7. DF0604Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

8. DF0622Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.2024-11-06 · Health · corrected 2024-12-26

   Potential for more than minimal harm

9. BF0637Assess the resident when there is a significant change in condition2024-11-06 · Health · corrected 2024-12-26

   Potential for minimal harm

10. BF0641Ensure each resident receives an accurate assessment.2024-11-06 · Health · corrected 2024-12-26

    Potential for minimal harm

11. DF0655Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

12. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

13. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

14. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

15. GF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2024-11-06 · Health · corrected 2024-12-26

    Actual harm

16. DF0687Provide appropriate foot care.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

17. DF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

18. DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

19. DF0692Provide enough food/fluids to maintain a resident's health.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

20. DF0700Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

21. EF0725Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

22. DF0726Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

23. CF0732Post nurse staffing information every day.2024-11-06 · Health · corrected 2024-12-26

    Potential for minimal harm

24. DF0757Ensure each resident’s drug regimen must be free from unnecessary drugs.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

25. DF0760Ensure that residents are free from significant medication errors.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

26. DF0791Provide or obtain dental services for each resident.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

27. EF0812Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

28. DF0880Provide and implement an infection prevention and control program.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

29. DF0887Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.2024-11-06 · Health · corrected 2024-12-26

    Potential for more than minimal harm

30. FF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2024-06-28 · Health · corrected 2024-08-10

    Potential for more than minimal harm

31. FF0867Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.2024-06-28 · Health · corrected 2024-08-10

    Potential for more than minimal harm

32. DF0607Develop and implement policies and procedures to prevent abuse, neglect, and theft.2023-12-13 · Health · corrected 2024-01-27

    Potential for more than minimal harm

33. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-12-13 · Health · corrected 2024-01-27

    Potential for more than minimal harm

34. DF0943Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.2023-12-13 · Health · corrected 2024-01-27

    Potential for more than minimal harm

35. BF0582Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.2023-09-18 · Health · corrected 2023-11-04

    Potential for minimal harm

36. DF0641Ensure each resident receives an accurate assessment.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

37. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

38. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

39. FF0689Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

40. DF0698Provide safe, appropriate dialysis care/services for a resident who requires such services.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

41. DF0699Provide care or services that was trauma informed and/or culturally competent.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

42. DF0760Ensure that residents are free from significant medication errors.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

43. FF0761Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

44. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

45. DF0880Provide and implement an infection prevention and control program.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

46. EF0921Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.2023-09-18 · Health · corrected 2023-11-04

    Potential for more than minimal harm

47. DF0554Allow residents to self-administer drugs if determined clinically appropriate.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

48. DF0578Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

49. DF0584Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

50. DF0609Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

51. BF0640Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.2022-03-30 · Health · corrected 2022-05-12

    Potential for minimal harm

52. EF0641Ensure each resident receives an accurate assessment.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

53. DF0656Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

54. DF0657Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

55. DF0658Ensure services provided by the nursing facility meet professional standards of quality.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

56. DF0677Provide care and assistance to perform activities of daily living for any resident who is unable.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

57. DF0684Provide appropriate treatment and care according to orders, resident’s preferences and goals.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

58. DF0686Provide appropriate pressure ulcer care and prevent new ulcers from developing.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

59. DF0690Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

60. DF0756Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

61. DF0842Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.2022-03-30 · Health · corrected 2022-05-12

    Potential for more than minimal harm

Ownership

Other facilities in GREENFIELD

Source: CMS Provider Data Catalog, Nursing Home Care Compare files (processed 2026-03-01). Citations show the 3 most recent inspection cycles.